Tustin Cafe Auto Spa

I used to like this place but recently went to get my car washed and it took forever! After 57 minutes my car was finally put through the wash. It seemed look a busier day but not an hour plus wait busy. I’m not sure if the ownership has changed in the last year but everything about this place is extremely slow. If you want to sit at a car wash for over an hour, you’ve found the right place.
And they sprayed pine scent in my car when I asked for Piña colada and now it smells like I’m trying around in a Christmas tree.

Pretty bad place. When I came there it was freezing and they kept all the doors open, which really didn’t help. Also, the whole car wash was a bit slow. The Asian owners seemed nice but I wouldn’t come back here and recommend them to get into another business.

what happened to this place? Just a few years back I loved it, it was my go-​to. I hadn’t been in about 1.5 years due to a move but today I was in the area and wowsa… it looked like an abandoned business. First off, I think they just did a change in management or something because nobody seemed to know how ot do anything. They were understaffed and everything took forever for just a handful of cars. The car wash itself was fine but took way to long and again, the place (waiting areas) were just so sad and desolate dirty and old. I wouldn’t risk coming here on a busy day since it was almost empty and it still took 45 min to get my car back. Not sure what is happening I hope it turns around or I don’t see it lasting long.

It’s either Tuesday or Wednesday-​they only charge like$ 10. Otherwise it’s 12.99. Never had a problem. They do a fine job and most importantly always less than 20ish minutes. It’s the least expensive for the area. I’m not a «car» person. Not super picky. Just want my interior grime cleaned and they do a decent job at a fair price.

do not take your car here for any reason. first experience i had was a pair of ray ban sunglasses stolen. second time i brought my 2014 lexus gs 350 here and they destroyed my side view mirror. then they denied it wouldn’t pay for it and said that they couldn’t see in the camera that they had done it. when i told them i wasn’t going to accept them not paying for my window. the ridiculous manager said the owner said they would give me car wash credits. are you serious. if they hadn’t destroyed my mirror why would they offer car wash credits. the owner has no integrity and obviously i will never take my car there again. please heed this message and protect you car.

Dear Owner,
Your place is dated and dirty! If you can’t clean up your own place, then how in the heck do expect to have your employees clean my car! Oh well…

Overall the place did a decent work in cleaning my vehicle. The place is run Dow a bit and could use some improvements

Place is so run down and trashy. They do the bare minimum to keep customers from coming back. First thing, I walk in to pay my bill and the lights are off at 5:30pm in the evening. Place looks dead and abandoned. Exit and entrance doors are wide open so no AC is running for their customers to feel relaxed while waiting 30 – 40 mins for their vehicle to be ready, let me remind you it’s 90 degrees out. And last, the outside waiting area is a total dump and trashy. Never coming back here. You lost a customer.

This is the worst car wash you could ever decide to take your vehicle and it’s surprising that this place is even legally allowed to continue operating. I took my car here to get «hand washed» and came out with a vehicle that looked like someone took a Scotch-​Brite pad to my paint. The older Hispanic people that work here that wash your car are okay, but they seem to hire the laziest and least intelligent teenagers.
If you’re hand drying a car because the giant turbo blow dryers are broken. why would you pick a rag off the the ground to start drying it? Then when told that you shouldn’t do that because you’re scratching the paint. proceed to press harder into it explaining that those are not scratches and merely «water streaks that will come out».
I’m not event kidding when I say that this place ruined the paint on my car. The damage was so bad I had to take it too a specialist to get it fixed and it cost nearly $ 400 However, I called this place multiple times to complain and not even a returned phone call…
A despicable and dishonest company that should not be in the business of washing people’s cars.

This was by far the worst car wash i have ever been to. I went there today on my lunch break, I dropped off my car walked across the street to have lunch at a kabob house and came back and my car was still not even vacuumed. I told them needed to go back to work and not wash my car but the Asian worker behind the register acted like he didn’t even understand me.
They still went thought and processed my car through the wash and changed me the same amount even thought i never had them dry it. I went back to work with a wet car that now has a ton of water spots. I wouldn’t recommend this place to anyone that drives a car.
I would of rather gone to the local high school and had the football team wash my car for a donation.

They do a fine job– better than another place on Newport Ave. However, they close much earlier than their posted hours. It says they close at 6 but the weather’s fine and they’ve blocked off with the vacuum hoses already put away at 5:30. One of the guys say «well, everybody’s tired.» That just set me off. Tired? Dude! Yep, me too, but I still need to get stuff done. They were turning cars away. Guess they don’t need the business that badly.

Came to get a car wash before the lunch rush hour. Not really busy. When you walk into the lobby, it’s a grand entrance, very pretty :) reminds me of an entrance to a mansion haha.
Great customer service, at least for me. If you treat people nicely, you get that in return. The guy at the vacuum station was very nice. And when it came time to pay, the older guy at the register was very nice to me, too :) greeted me with a smile and left with a smile.
First time here. Would come back.
Enjoy !

I really hate to write this review but the first time I came here, they did a good job. As of for today… I just left here very unsatisfied. … I still tipped the man, but my car had spots all over the back. Pictures do no justice. I should of just spent $ 5bux at the drive thru gas station car wash. The inside of my car wasn’t even clean! I got cherry sent and they didn’t even spray any! I’m so unhappy…

Not very good. Missed a bunch of spots both inside and outside. My car doesn’t look very clean. Will not be back here.

So I came at 2pm. I show up and the guy tries up selling me by selling the same thing at a higher price
I proceed to watch in the window as they use a Crowbar to get into my car because they locked themselves out of my car midwash. Not only did they not tell me, they then decided to roll my car all the way around the building.
2 hours pass and I think nothing of it. Then I see them roll my car again.
The gentleman tells me they are using special treatment because I have been waiting long
Another 45 minutes passes and I get in the car and the CAR DOESNT WORK.
They left my high beams on and radio and air conditioning on. Then they proceeded to tell me it was my fault and that it wasn’t there’s
They closed the door at 5pm without helping as I waited 45 minutes for AAA to show up and tell me that nothing was wrong.
NEVER GO TO THIS PLACE.

My wife just brought my car back from this place. They missed A LOT. These weren’t big or difficult spots either; they were quick swipes of a wet cloth. This leads me to believe they barely touched it. Finally, there were two white dots on each door I’d never seen. This is place is terrible; even with the location we will never come back. What a dump; the owner should be embarrassed.
Update (2 hours later) — decided to see if this was just dumb luck to get a bad wash, and sent my wife with her own car. Just as bad. See my pics… there was more than this too…

My car needed a wash. Like seriously needed it. Not only do they clean the outside, they clean the inside too! My car is absolutely beautiful and it feels amazing right now. Doesn’t take too long at all. It feels great to actually see clearly out my window now haha. Made up for my football team playing like poop at the time. I’d recommend this place definitely

I would rate this place a ZERO! I took my car here one time and one time only because THEY CRASHED MY CAR! The employees cant drive and backed into a pole and all his fellow employees were yelling at him to stop by apparently he cant hear either. The little owner guy came out and said he’d give me a free detail, REALLY! I was so upset that my bumper was cracked and dented that I couldn’t even think straight. What makes matters worse is that I was luckily standing near by to see the whole thing go down But if I hadn’t been they wouldn’t of told me. I had to bring it to their attention that I was there while there staring at them when the were looking in the waiting area hoping I didn’t see them. DONT TRUST THIS PLACE. THE OWNER STILL NEVER COMPENSATED ME! THEY ARE DISHONEST!!!

If you go to this car wash, you are asking to get cheated.
I agree with the other reviewers Rob H and Kimberly N. This place is a rip-​off.
I made a deal for a buff and polish, headlight buffing, and interior shampoo, price was agreed on, I dropped my car off, co-​worker picked me up and drove to work at nearby government office. Came back a few hours later, owner says car is done so I did a quick look at the car, carpet seemed wet, ok it would seem, exterior was washed, so I paid over a 100 $ and drove back to work. My 4 co-​workers commented to me that the car definitely has NOT been buffed or polished and there was no residual polish in the edges anywhere on the car. Next day I went back and owner said I had to talk to the «day laborer» that took my order but he wasn’t there and wouldn’t be back till next week. I told him he should credit my VISA for the work not done or write me a raincheck. He refused. I told him I will DISPUTE the charges with VISA/​BofA. B of A did a three way call to try to resolve it with him, he got caught while being recorded in a lie and got hostile when confronted about the lie. B of A issued me a credit.
I am seeking to have this biz prosecuted for FRAUD. I am sure this is not the first time they did this. Trying to pass the blame to the poor «day laborer» that’s just trying to make a few bucks to send home to his family. SHAME ON THIS BIZ!
ZERO STARS!

Talked me into a Clay Wax — My car is older but they sold me a clay wax gift certificate and threw in 2 free washes for around $ 60. Used the 2 free within a few monhts time but then got a new car. I had my son take my old car down on Monday with the gift certificate and they said they wouldnt honor without the receipt. Bought just over a year ago and could care less. Didn’t have his Gift Certificate log which would of showed it was valid. Informed him I would post reviews on every site I could including the BBB…
I recommend DO NOT EVER GO HERE !!!