Tustin Ranch Shoe Repair

Dropped off some desert boots that needed some attention… WOW! for 22 bucs my boots were hand sewn to repair stitching… cleaned the suede. …and repaired the lining… now in 2015 to get this kind of old world shoe repair service… is astonishing… when a buisness like this is up againist throw away shoes from China… great job keeping the craftsmanship alive.

terrible experience.
He screw up my fendy and prada sandals!

HIS WORD IS WORTH LESS THAN PIG SH*T.
This business is GARBAGE… a dog and a chicken could run it better. This dude makes bankers look like field laborers (Banker’s hours… joke…ha.ha.ha) I don’t know how he pays rent. honestly he is NEVER open.
We took a pair of shoes that need a new heel. The guy said he would call when he got materials. He NEVER CALLED. we tried calling relentlessly, then actually GOING to his store which was NEVER OPEN… When we finally did catch him face to face, he couldn’t find them and said that he probably gave them to goodwill because it had been so long. He kept looking when he realized we weren’t taking any more BS and finally found them, but heel was NEVER fixed.
If you go this place and he is there… go somewhere else… BAD BUSINESS OWNER! BAD!

We recently moved to this area. I’m glad I didn’t read the 2013 and 2014 reviews before the first time I tried Tustin Ranch Shoe Repair. On my first visit, I brought in a pair of women’s shoes, where one of the shoes was missing its heel tip. Omar put new heel tips on the shoes and polished them so they looked brand new again and provided same-​day service on a Saturday. Today we brought in five pairs of women’s shoes for polishing. Omar again did a GREAT job. Thank you! Each pair was in a separate plastic bag when we picked them up after just a few hours. We never received same-​day service before from a shoe repair shop in Huntington Beach, I can assure you of that! And they never looked as good as they do now! They look brand new! Thank you, Omar.

I came here recently to stretch my new basketball shoes that i love and couldnt find my size. I brought it here to this shoe repair and Omar the owner has been working on it back and fourth to make it fit for me free charge just the flat rate he charges and ive seen great service. Highly recommended

Felt inclined to write a review due to all of the poor ones. My girlfriend and I took a chance and brought 3 pairs of Louboutin heels, 1 pair of Chanel leather winter boots, and a pair of Magnanni Loafers for repair and cleaning.
Repair was done over the Christmas break and took a while (2weeks to be exact), but that’s fine for us. I honestly wouldn’t want $ 6,000 worth of shoes turned around in a day. The Louboutins got re-​soled in red and came out flawless. The Chanel boots had seen 2 New York winters and were destroyed. He fixed those and resoled them almost looking like new. I was extremely impressed.
I’ll post a few photos of the shoes in a bit.
To comment on another review… not sure why you would bring a purse or anything but shoes to a «shoe repair» shop, but that is beyond me. Also, very interesting that people are complaining that he is holding on their items… Seriously, we just dropped off and picked up close to $ 6,000 worth of shoes here and didn’t have a problem.
Unfortunately we are moving to out of state but would honestly recommend this place to anyone if you are not in a hurry.

Beware.
I came here a few times for laces, polish, heels, etc., and seemed nice enough. Then I made the mistake of bringing in an expensive pair of designer boots that were too tight in the calves. They offered me cash discount, so I prepaid $ 65 to add a discrete elastic panel. THEY BUTCHERED MY BOOTS, slicing the back of the soft leather calves in asymmetrical, jagged lines. Not only that, they were angry at ME for complaining! The owner actually followed me out of the store yelling, «what, are YOU perfect!!!» as I left in tears with my mutilated boots. It cost me another $ 120 to repair — only solution was to cut off the top 4″ of boot and replace zipper — turning my tall red leather vixen boots into cute, short booties.
Still makes me sick to my stomach when I drive by.

ZERO STARS!!! Absolutely DO NOT GO HERE!!! It has been 3 weeks now and I still don’t have my shoes or my softball glove. I wish I read Unilocal first… I am still trying to get my stuff, he is never in, closed at all hours. At this point I might have to camp out there. Called PD and it’s a civil matter for property.

Avoid at all costs!!!
Please heed this warning!

DO NOT GO HERE!!! dropped off 2 handbags for repairs. One old, one I found on sale & loved only to find a latch broken. It was a great deal so I thought worth it to have fixed instead of return to Saks. He wanted $ 40, negotiated to $ 30, paid up front. BTW-​he said he «really wanted to fix them for me» He gave me a week. 1^st visit-​closed. 2^nd visit-«What did you leave here?» 3^rd visit-​he can’t find my bags. I look over the counter and they are sitting at his feet, untouched. I told him just give me my bags back!!! Tells me a story how he was sick for 3 days, blah, blah, blah…4^th visit-​poor Lil Old Lady is on 2^nd try to pick up her new tennis shoe that he needs to put a lift in, she leaves empty handed! AND my bags are at his brother’s– WTH??? Again, he states «I really want to fix your purses» I reply, «I don’t think you do! Cause if you did, you would!» 5^th visit– closed 6^th visit-​Finally get my bags, so excited, 1 is OK, 2 he didn’t even touch except to take a strap off some old piece of s**t bag in his store and put on my Rebecca Minkoff bag! I was LIVID!!! Told him to keep $ 10 and give me back $ 20-​had to settle for $ 15.
That Bastard!!! And I returned the Minkoff back to Saks because I could not stand the sight of it since it reminded me of him (& it was still broken!)
Total time my poor purses were there=5 weeks!
Plus, when I told him what a horrible business person he was-​he finally spoke clear English and told me to leave & have a nice day!
He seriously should not be in business and I will be reporting him to the BBB!

I had a very similar experience to the other reviews. The gentleman was very odd and I could not understand most of what he was saying. Im not sure if he was drunk or has some other type of issue. My shoes were not ready when promised and one pair looks worse than when I took it in. I had to go into the back to actually locate my shoes as the man and another woman were unable to find them. I will NOT be going back.

Rating this business as a one-​star is being generous. If I could give it a negative star, I would. The owner did an OK job on replacing the cap on a pair of heels, but I had to go back FOUR times because they were not ready when he said they’d be. After I complained to him the second time I went there only to find that my shoes still weren’t ready, he argued w/​me and asked me what he was supposed to do because he, apparently, has another shoe repair store (how he stays in business, I have no clue) and he «can’t be in 2 places at the same time.» When I told him he needed to keep his word and deliver the shoes when promised, he told me that wasn’t possible. His wife finally told him to stop arguing w/​me.
Don’t go here! He is unreliable, rude, has unpredictable hours, and not to be trusted.

Very sad place. I should have known after reading all the reviews to stay clear of the place, but I didn’t. My hubby took his shoes in there & paid $ 45 cash to replace his heels on his work shoes. The guy gauranteed it would be done the next day. His store never opened the next day! Thank goodness his store was open the day after & he was able to pick up his shoes. But his shoes were never done! The man couldn’t even find them! My hubby spotted them on the shelf & the owner refunded his $$$. The owner did not apologize… strange! How can this place still be in business!!!

Tried dropping off shoes FOUR times (different days & times, all during weekdays and business hours) but they are never open. After reading the reviews I will steer clear of this horrible «business» and just drive somewhere else. I think it’s time for them to close their shop since they are never there. I can’t imagine how I would feel if I had shoes to pick up and they were never there!

To say I was disappointed with Tustin Ranch Shoe Repair’s service is an understatement. I needed the cap replaced on a pair of heels and the soles of a pair of flats re-​glued. My husband dropped the shoes off on Friday morning, paid $ 25 and was told they would be ready the next day. When we went to pick them up on Monday (two date later than expected) we were told they were not ready and to come back the next day. Tuesday the shoes could not be found, and Wednesday they were closed before 5:00. I finally got the shoes on Friday and they looked to be an average repair job. Come Monday morning, less than two hours wearing the new heels and the cap came off again. I tried to super glue it myself but it laterally crumbled into pieces. There’s $ 25 out the window. Save your money… drive the extra miles out of the way and go to Nordstrom’s…$ 6 to replace heel caps, reliable service, and free replacement if they come off!

Oh Wow, this place is as bad as people are saying! My parents took in a bag for me to get the zipper fixed… this guy was so bad that when I picked up the bag, and I complained that it was put on all wrong. he blamed it on me! I demanded my money back and he refused and started yelling at me like I did something wrong. If I had time, i’d sue this a-​hole! He deserves to sued and nailed for his horrible service. he is basically stealing money from people… STAY AWAY FROM THIS GUY! How he stays in business I have no idea.

damn. i am beyond pissed! so i put on the boots for the first time. and the zipper break. wtf! this guy is not to be trusted!

This is the laziest, least organized cobbler I’ve ever met. When I dropped off my shoes I was a little concerned because he was obviously a stoner, he talked really slowly and had a general off-​in-​space way of acting. But I figured he was a cobbler like any other, what could possibly go wrong, right?
His store hours are completely random, so I had to go back to the store 5 or 6 times to get my shoes. The first time I came back (a full day after they should have been done) he couldn’t find my shoes. He had me look through the whole store with him and we still couldn’t find them. I came back the next day and found the store closed at 4PM on a Thursday and some angry notes from other customers on the door saying that they wanted their shoes back. As I was standing there, another customer pulled up and said that he had been trying to get his shoes back for 3 weeks.
I eventually did get my shoes back, and he did an okay job on them. They look fine, but my old cobbler did a better job, and I didn’t have to jump through a thousand hoops with him just to get my shoes back.

I don’t think I’ll be going back. They don’t have steady store hours so it took me 3 tries to pick up what I dropped off. They do good work, if only I didn’t experience this. My sister warned me about it but I didn’t listen.

This is going to be a long review… but I think the whole story is necessary…
I brought in a pair of heels that needed the soles replaced. Simple enough, I thought. The owner said it’d be $ 20 and he’d dye the leather to match. I brought them in on a Thursday and he said I could pick them up Tuesday. I call Tuesday before I go to pick them up and he said they weren’t ready and to come the next day after 3pm. By the way, he said his hours are 7:30AM-6:30PM.
So I call the next day at 5, and no one answers. There’s no answering machine or anything. I thought maybe something was wrong with their phone so I just went down there. I get there and the sign says open but the lights are off and the door is locked. I went next door to a florist to see if maybe they knew where he was and they said «he comes and goes as he pleases.» Great. A minute later another customer showed up wanting to pick up her shoes for the trip she was leaving on the next day. Needless to say she wasn’t happy either.
I call first thing in the morning the next day (7:30), and he answered and said to give him 30 minutes. I went in 30 minutes later and the owner was gone. His worker (that doesn’t english at all) showed me the shoes — they hadn’t even started on them. So I told him to not even bother. Problem is, they make you pay up front, before the work is done. I said I wanted a refund, but the guy said the owner would have to do it. He said to come back in 2 hours. Why the owner isn’t there, I have no clue.
I had to go to work, so I called around 10:30. The owner still wasn’t back and the guy said to call in another 30 minutes. I did and the owner answered, and said my shoes were done! I tried to explain to him that I asked his worker not to bother, and he started yelling at me, saying «you don’t say that to me, I am the owner.» I don’t think he had a clue what I was saying.
So I go down there, and the shoes looked like crap. He didn’t dye them to match, and the replacement leather he put on there was rough and dirty. I was so frustrated and exhausted I didn’t even bother fighting for my money back. I’m guessing this is how the guy makes his money off everyone.
It was a terrible experience and I would never suggest him to anyone. Don’t bother with this joke of a business.