Best Western Plus Southpark Inn & Suites

No complaints what so ever. The room was great. Very clean and spacious. Close to everything, all within walking distance if you wanted to walk. Staff was friendly and accommodating. No worries, no stress. Will definitely recommend to friends and family that need a great room for a great price. Oh did I mention the huge waffles you get to make at breakfast?!! Extra bonus points!!!

I would give a negative star if I could. DO NOT STAY HERE. This is the worst place to stay in Tyler. They provided absolutely no customer service. They were unhelpful, rude, and arrogant. When we complained, the General Manager, Melissa, said she would have the owner, Kip, contact us. He never did. We have stayed at many Best Westerns and have always had friendly and polite service. This experience has changed our opinion of the entire company. We will never stay at a Best Western again. Simply horrible!

Came into town for the night and this hotel was exactly what we were looking for. Quiet, roomy, clean, polite and hospitable staff… they pretty much covered every base. Big beds, lots of pillows, mini-​fridge & microwave, relaxing shower… The breakfast downstairs in the morning was good and the place is pretty easy to find. If I’m ever in the great *ahem* city of Tyler, I’ll be staying here for sure.

I’ve stayed here twice in the last month and several times over the past few years. I always end up choosing this hotel based on both location and rate. (An equivalent room at the Hilton Garden Inn down the street where I’ve also stayed is almost twice what the Best Western charges.)
Good things:
Rooms are large and clean;
Wifi is strong in the rooms and always working;
Microwave and fridge in room;
Lots of nearby restaurants;
Pleasant front desk staff;
Free breakfast (if you’re an early riser).
Bad things:
Not a non-​smoking hotel, although non-​smoking rooms are available;
Can be noisy if the hotel is full;
Property is getting a bit dated;
Some deferred maintenance that should be addressed.
I did have a couple of maintenance issues on my last stay:
(1) The bathtub in my room on the second stay barely drained. I let the front desk know after the first time I used the shower and they said they would send maintenance, but that didn’t happen until after my second request. There seemed to be some confusion about the «Do Not Disturb» sign I put out for housekeeping, despite the fact that I requested maintenance come to the room and let the front desk know that I was leaving the room for several hours so they could work without disturbing me.
(2) There was a large spotlight outside the room window that attracted crickets. Normally that wouldn’t be an issue but the weather stripping in the window wasn’t sealed completely, so crickets were pouring into the room through the gap in the weather stripping. I stuffed crumpled newspaper into the gap to stop the cricket parade, then spent an hour chasing crickets out of my room into the hallway. (I can’t kill them, so I just relocate them.) I also told the front desk about the cricket problem and the woman on duty replied that there was nothing to be done about the crickets. I went on to explain that the cricket problem was a window weather stripping problem, but she didn’t seem too interested in fixing that problem. I suggested that she at least let maintenance know that was a problem that needed to be addressed at some point in that room. In total, I probably saw and/​or chased out of my room 3 dozen crickets over my 3-​day stay. We learned to co-​exist. :)

I stayed here for one night after a tiring long drive. I made a call 15minutes before i came here to check for availability. The staff was really helpful and friendly. He gave me a special AAA rate.
Pros:
1) clean and spacious room.
2) the room comes with microwave and fridge and a big flat screen tv.
3) It also comes with a big study desk and a reclined sofa.
4) walking distance to best buy, and restaurants; mcD, shogun, etc.
5) fast wifi internet connection.
Cons:
Can’t think of any :)
Stayed here on 06÷11÷12 in room 216 for USD80++