Broadway Powersports

Unfortunately, our first experience with this company was HORRIBLE. I dropped off our Yamaha Viking due to the electronic Guage not working. A couple of days I was contacted and updated. The guage was bad and a new one was on the way and it should be ready in a few days. I am thinking wow, these guys are on top of it. That’s the end of the good news. My wife and calls and checks on status a week later. They say they will check and give us a call back. No response. I call them back a week later and get the «let me check and call you back» story. This time I ask when will I get a call back. I explained that this has gone on for 3 weeks. The guys says within the next 2 hours we will call you. Guess what, doesn’t happen. The next day, I call and speak to service Mgr. He says he has figured out the problem and he will let me know today or in the morning that my unit is ready. I express my disappointment of the handling of the calls. His response is that I can’t hold their hands. Wow. We decided to go to Tyler and get our unit… ready or not. We call and of course the guy answering the phone has no clue whether it’s ready or not. Upon arrival, I go to the service dept and get my unit. I had requested another blank key and was trying to pay for it. The guys says well, I am not sure about the unit because the computer is down. I said, can you walk back in the shop and ask. I thought that was reasonable instead of waiting another 10 minutes on a computer. He does and gets my unit. I give him money for the key. 15 minutes later I see him was walking around the buildings. I ask can I get my change. He said the computers are down and he can’t process my purchase. Taking deep breaths to stay calm I asked how about you give me my change and input the transaction later. He does. Wow, this is not what I ever expected at all. I was told the techs get busy and the phone rings a lot. Not happy with the service at all.

Ordered a motorcycle from here told I could pick it up on Wednesday mid July! Was called on Wednesday morning and told they couldn’t find it the 2015 so was told they would sweeten the deal and get me a 2016 the beginning of August I had already put a down payment on the 2015 but I was fine waiting couple weeks for a 2016! It’s now September have not been called or anything by the dealer! So called them put on hold 3 times was told he was with a customer finally asked to speak to a manager when he got on the phone said he can’t find the bike and I could come pick up my down payment or keep waiting! I am suppose to be in Arizona to start mmi next week so I can’t wait but now I have don’t have the motorcycle because I waiting on this dealership! They are very untrustworthy, rude, and will never shop here again or will anyone of my family members! Don’t spend your time or money on them!

HORRIBLE, HORRIBLE, HORRIBLE!!! Broadway Power Sports is the absolute worst service hidden behind a smiles and «nice guys». I turned my jet ski’s in on July 2^nd and was told I’d have them back on the 4^th. I didn’t get them until mid September and that was after I literally just showed up and took them. I would call concerning them and be on hold for 15 minutes at a time and have to hang up and call back. When they picked up they said they would keep me informed… well they didn’t. They are concerned with volume not quality service. Also when I picked up my skis they looked like they had been in a tornado. They don’t deserve anyone’s business and hard earned money. I will never step step foot in the place again and neither should you.

Horrible service. What a joke! They had my jet ski for 4 weeks waiting on the service manual. I downloaded the manual myself and took it to them. It took me all of 5 minutes to find it. They charged way too much and I ended up being so frustrated I took it before it was fixed. They were rude and absolutely no customer service. Beware!!!

It is no surprise that Broadway Yamaha Suzuki has been named Tyler’s best place to buy a bike, for as long as that has been a category. They get why people are drawn to bike/​scooters as a great mode of transportation, and are able to accommodate riders new and old with finding a bike/​scooter that will suite their needs. I have a 07 Suzuki M-​50 for service and scene I have had it here it has performed like a champ, and I’ve had nary a problem with it in all that time.
Most days of the week you will find other riders there hanging out and talking shop, frankly the only thing that could make power sports better would be an espresso machine or a beer cooler LOL!!!
Highly recommend!