Chico’s

Love this Tyler, Texas store and the sales associates. Always friendly and extremely helpful. On occasion’s I may not want to drive 45 minutes to the store I call them and they will mail immediately to me and if they do not have in store they will find in a store closest to them. If the size is wrong or I may not like the item upon receiving they gladly exchange or refund immediately and professionally. Love everything about Chico’s!

I love Chicos but I do NOT love the Tyler store manager (Brenda?). Over 1 yr ago, she refused service on a return of items I had purchased online. Chicos has a very generous 60-​day return policy and promotes being able to return online purchases in their retail locations. I telephoned Chicos Corp while I was in the store and Brenda continued to refuse me service after she was more than once instructed to process my returns. Brennda went on to say, in front of her staff and several customers, that my account had been flagged and that I was dishonest. I again called Chicos Corp from the store and inquired as to the validity of her statements and was told that what she had said was not true. I have been driving from Longview to Chicos in Shreveport ever since, as I will not set foot back in that store as long as that «person» works there. If I didn’t love Chico’s clothes so much, I wouldn’t shop there at all based on principle, but what can I say — I am weak for pretty clothes :-)
As for the Shreveport store, they are incredible! Always welcoming and happy to see me. I am treated like you would expect someone to treat their customers. The store manager Sue is one in a million with the patience of Jobe. Fatone and the other sales associates are the best. I go that way every chance I get. It’s like visiting friends.
If you’ve never experienced shopping at Chicos, treat yourself. They have awesome quality clothing and the sales and coupons make for some incredible bargain purchases.

Love to wear Chico’s clothing. The travelers collection always looks great and is so comfortable. I can even throw it in a suitcase and it just doesn’t wrinkle.
The clerks are always friendly and helpful without being pushy.