Horrible customer service. I brought some dresses in to get hemmed & they didn’t call me when they were done & didn’t apologize when I came to get them, they overcharged for services($ 16 per hem +taxes), didn’t hem the dresses properly, and then made a big deal about charging overtime to the hemming lady because she wasn’t available when I could come in to get them fixed. When I asked for a refund they told me they would not do that because they did work on the dresses, even though it wasn’t done properly. I did not get the dresses fixed because no time was convenient enough for THEM. Now I have to go somewhere else to get the dresses fixed because they couldn’t do their job right.
Robynn A.
Évaluation du lieu : 1 Tyler, TX
I dropped a dress and a shirt off and seriously, I dropped off at 9:10am and I couldn’t pick my clothes up for 2 days. Crazy slow compared to the service I’m used to receiving elsewhere. I thought I would try this place because it’s just down the road from my house, but i would rather drive out of my way then come here. The older lady behind the counter was rude. And when I could actually pick up my clothes it was over $ 25!!! For two things. Crazy. I asked for an itemized bill to explain as to why it was so expensive, and she said«we don’t give those out». Very disappointed and will never darken the doorway again.
Le B.
Évaluation du lieu : 5 Austin, TX
They have done an excellent job on our dry cleaning and laundry. The customer service is fantastic and the drive thru on Troup has made it super convenient. In response to an earlier review, I don’t find the prices to be higher than other local cleaners.
Coye H.
Évaluation du lieu : 1 Tyler, TX
We have not needed any dry cleaning services since moving to tyler last year until last week. My wife took a few things to The Cleaning Company on Troup and it seemed like any other dry cleaners. The suprise was on pickup where they charged $ 93 to clean a few of my items that were worn to a wedding and her bridesmaid dress. The dress was just a normal summer dress with no frills. This seemed very extreme to us and everyone that we have talked to. Beware!