Come Together Trading Company

Let me first start by saying that I have not physically visited Come Together Trading’s physical store, but purchasing with them online was such a pleasure that I couldn’t help but write a positive review.
I’m slowly coming to appreciate the importance of fair trade, so this year I attempted to purchase many of my Christmas presents from fair trade shops. I happened upon Come Together Trading by chance and found a gift that I thought my brother would appreciate. After ordering online, I received the expected receipt/​purchase confirmation. However, what I WASN’T expecting was something that appeared in my email inbox a day later: a PERSONAL email from a staff member at Come Together Trading, thanking me for my purchase and for my support of fair trade.
Now, I’m not sure if this is standard practice for Come Together Trading, but if it is, it speaks a lot to how much this company values its customers and believes in every purchasing making a difference. Receiving that email made my day, and so I wrote back telling them just that. Within a couple of minutes, I received a reply saying that my reply made THEIR day!
What a truly wonderful customer experience.