Kohl’s

This is a huge Kohl’s for no bigger than the town of Tyler is. They actually have some pretty large stores in Tyler. This Kohl’s was large, nice, and clean. The staff was 5-​star worthy, the prices what should be asked for the products. I actually had to go shop some more in order to use the coupons I had. That is the best kind of shopping, I think. I know my husband seconds this!

THIS REVIEW IS FOR THE ALHAMBRA, CA KOHL’S, THOUGH THIS KOHL’S IN TYLER IS THE ONE MENTIONED IN THE ORIGINAL REVIEW AND EVERYTHING I SAID ABOUT THE ALHAMBRA KOHL’S MY MOM VERIFIED AS TRUE HERE.
THESE EMPLOYEES ARE ROCKSTARS, PARTICULARLY BECAUSE THEY ARE ENCOURAGED TO BE BY KOHL’S CORPORATE.
IF YOU’RE LISTENING KOHL’S CORPORATE — KEEP EMPOWERING YOUR EMPLOYEES. EVEN PEOPLE STATES AWAY TAKE NOTICE :)
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i love kohl’s. it’s an inexpensive place to shop with quality merchandise (except for some of the things in their junior department… but what the heck? that’s inexpensive!)
they constantly have sales, coupons, etc and even if you forget yours, the cashiers will typically offer you something if everyone on their list got it anyway.
try not to go on a weekend, it’s pretty packed, though for a chill experience, go during the day on a weekday. it’s the kind of store where they leave you alone unless you need something, then they hop into high gear to help you.
you take your stuff from department to department (get a push cart, you’ll want it!) and then when you’re ready, go into any dressing room to try your stuff. no one will bug you about «starting a room» for you and being all pushy.
caveat — hang your stuff back up and put everything you don’t want at the exit to the dressing rooms. let’s be nice to these employees; they’re in retail, for goodness sakes! it’s not easy.
here’s the big win for me — every kohl’s i’ve ever been to has — within reason — empowered their people to do what they need to do to keep the customer happy and coming back. see above about coupons. i’ve seen people with 3 or 5 or even 7 «years of service» on their name tags. that’s unheard of in retail, especially at a cashier level. must mean they feel good working there.
another example — i was buying my mom a bunch of stuff because she doesn’t like to shop and she lives in an area nowhere near any store at all (yep, the «boonies») and i knew some of it would be coming back. the guy who checked me out wrote on the receipt his name (he was a manager) because there were a couple of items without price tags and he used other similar items as the tags… so it looked as if i’d bought two of the same when they were really different. he didn’t want me to have an issue if i had to return some of the stuff that was tagged incorrectly. how amazing is that?
i also — on a different occasion — bought my mom some sheets at this kohl’s (alhambra) and she returned them at another kohl’s (in texas) an hour away from her house. she forgot the receipt, so that kohl’s called me here — in another state! — to ask for my credit card number so they could look up the sale because the sheets had been recently discounted and they wanted to give her the full price that i paid.
their service is above and beyond. love kohl’s.