Smashburger

Poor customer service again! This was absolutely my last visit to this location. Order was wrong, girl was rude, place was filthy. I’m amazed they are still in business.

Just a good burger and fry 12.00 lunch. Much better than the Mcd and bK meals. Good big burger and I like the skinny fries. I got there right at 12 and my burger was correct and delivered quickly. Nice lunch.

Was there tonight. Not a soul in there other than the two of us. Almost every table was dirty and the two FOH employees were just sitting at a table on their laptop. No intention of cleaning the tables despite the fact it was obvious we went table to table looking for a clean one.
Ordered chipotle burger with no mayo. Came out with mayo. All good, except that the burgers are barely bigger than your typical fast food burger and about 5x as expensive.
Will never be coming back here or any other Smashburger. Save your money for Lark Burger, In-​and-​Out, or literally any other «gourmet» burger chain that exists these days.

Just tried to eat a Baja Salad from this location. I bought this salad to go. My delivery man pick it up for me. Once back at work I realized if I ate this I would be sick. The lettuce was so old it was slimy. Of course I have to bring the salad back to receive any kind of credit. Scary to know they would allow this kind of food to leave their store. I sent my delivery man back to Smashburger to get the refund, after speaking to an employee who told me to bring it back. The manager then called me and blatantly told me I was lying about how much of the salad I had ate. The salad comes with a piece of chicken on top. I had cut the chicken up and stirred it into the salad. The manager would not listen to anything I had to say. She accused me of returning a salad I had eaten most of. I should have taken a picture to post on here. This manager needs some training in customer relations and should not assume everyone is lying to her. They obviously need some food handling training also. I will never be back and will tell my friends to run, run far away and go to a restaurant with edible food.

Very good customer service! Very great food the cashier here was very helpful and the place was clean I drive about 10 miles to go to this location I know I will get good service and great food with out any issues!

Horrible dining experience. Brought my burger. Didn’t bring my wife’s out for several minutes. I finally went to ask and several orders were just sitting under heat lamps and the front counter server was in back visiting with another employee. Fries were cold. When we asked for more they acted like it was an imposition. Finally brought second fries out and they were wrong. Hamburger bun was ice cold like it was just pulled out of fridge. Cheese was not even melted on burger. One star is a stretch.

Love this place very good food and service the ladies that work here are very sweet and caring my favorite is the avacado club.

I’m very upset at an experience I received tonight. After a long day/​night at work I rushed over to grab a burger for dinner as I came in the cooks all came out and just stared at me and my boyfriend while the lobby worker just vacuumed with headphones in ignoring us. We stood there for several minutes when the cooks got the girls attention and then told her to tell us they had already cleaned the grill so a burger was out of the question. At 9:50, 10 minutes before the closed sign is hit I was refused service. This happened at the troup hwy location in Tyler tx. I am very bothered by this since I work at a sub shop near by so i understand the want to go home but 10 min before closing I shouldn’t be refused service if so the closing time should be set earlier. I hope this complaint is taken very seriously as I know franchise rules come into play with this issue.

Ok, first things first, this is not health food. This is a greasy burger.
If you want a greasy burger (I often do) this is a very good, consistent one. Almost as good as Five Guys. Chicken sandwiches are also good (and surprisingly greasy. Not health food).
Yes, the staff is lost like deer in headlights, but all they have to do is serve burgers and they do this. I’d give the place 5 stars, except for one little thing — they tend to argue with you about what comes on the burger you ordered, what is on your particular burger, and whether they can do anything about it.
Management: Make this one change. Tell your staff that nothing that can be put on a burger is expensive enough to make or break your restaurant. If a customer says ‘Oh, I thought this came with tomatoes’, don’t argue with them about it. Just put the damn tomato on with a smile. Make it ‘their way’.
Do that, and you’re five stars.

This place gave me food poisoning! I ordered the bbq bacon cheddar burger. It was super greasy and had no sauce! no sauce?! really?! I wouldn’t recommend nor go here ever again. It’s just a regular hamburger place. The menu doesn’t have that many options unless you want to create your own burger which you can do pretty much anywhere.
Bottom line I got food poisoning from here.

Came here because we had never tried a Smashburger and we wanted something different. The store was clean and the staff were very helpful and seemed happy to be there. We each ordered just a plain burger and the fries that had rosemary. I did not love the fries. I guess I like the heartier cut fries better. Just a personal preference. The burgers themselves were cooked well and has a nice flavor. I just don’t think that there is a great bang for the buck here. The food was better than the typical fast food burger, but not enough to warrant the prices. We had two burgers, fries, and sodas and spent about 22 bucks. No value there, but it was my fault for not paying attention to the prices before ordering.

I was craving a burger, and didn’t want the Burger King or McDonalds variety. As I have become accustomed to the deliciousness of Hopdoddy while spending time in Austin. This location is right down the road, I arrived shortly after 8PM. The cashier was busy cleaning the dinning room and running out orders. Which left me time to survey the menu, as I hadn’t been to a Smashburger recently. I got the BBQ bacon cheddar burger, added the haystack onions, and enjoyed every bit of it. I was satisfied with my eleven dollar purchase and will be back.

We came back to pick up my sister daughter from school and we dip in again. From the service to the meal it was excellent. I wanted to get a shake but I was too full– maybe next time. If you haven’t tried Smash Burger you should.

Diet coke tastes like chlorine.
I meant to order the smashfries, but just said «fries» and got plain fries. That is not their fault, I am not blaming them. I also ordered the jalapeño bbq burger, regular size. Sort of wish I ordered a plain hamburger with onions, jalapenos and mayo instead. Not that the one i had was bad, it was pretty good, but I am liking more simple burgers lately. And the burger/​bun combo had all the flavor I like, but too much «stuff» covers those flavors up. They also use fresh jalapenos instead of those pickled ones, great pepper flavor that way.
Other than chlorine taste in their soda, it was a good experience.
Oh, the hotel about ¼ mile away, has that same chlorine taste in it’s water. Do yourself a favor and use a filter on your soda machine to remove that flavor Smashburger. Maybe yall from Tyler are used to it, but I just walked over from my hotel, and it is off putting.
I think the highest point of my dining experience was the help.
Hats off, very friendly, very helpful, a pleasure to be served by.

It was better than a typical fast food place but not something I would go out of my way for. I had the mushroom Swiss and it seemed to be missing something. Husband got a create your own with just mayo, mustard catsup and lettuce he agreed it was ok. The rosemary fires are VERY good and so is the fried onion strings. I took the onion strings and added it to my mushroom burger and it was very good that way.
Besides the kids meal there are NO combos so be prepared to pay $ 5-​$ 8 a burger then $ 2 for fries and little bit for a drink.

I had a really good experience at other Smashburger locations, so I assumed this would be a consistant meal but unfortunately I was disappointed. The cashier was not friendly and did not bother to ask any questions about our order. She appeared to be in a hurry and she assumed I wanted a side Cobb salad instead of the side garden salad, I sent it back since I am a vegetarian. The burger I ordered was missing ½ the toppings it is suppose to include and was tasteless. The Smashfries normally have a good amount of the rosemary topping, not here it was lacking salt & rosemary. I asked for a fork since the burger patty was so dramatically «smashed» it was no longer contained under the bun, the woman working rolled her eyes at me. There was grease stains all over the windows and ketchup smeared all over the mustard bottle.
In summary; not the friendliest service, not the best tasting and definitely not the cleanest — skip it.

we ordered two mushroom swiss veggie burgers with smash fries and a small salad. The counter person had little or no personality, did not smile, and seemed slightly confused by our order even though it was right off the menu.
When the food arrived it was greasy, both the fries and the burgers, the wrong salad arrived, and covered in bacon, when we sent it back it returned the same wrong salad, minus bacon.
The burgers were high on grease and missing all the normal burger fixings, lettuce, tomatoes, onions, pickles, etc. The water from the tap tasted like old freezer melted ice. It was dinner time and the place was empty.

Smash burger takes your normal burger experience just a bit further than normal. Our visit to smash burger was a nothing short of a «smash». Pun intended. I had the Spicy Baja Big smash and an order of fries. The burger was very juicy, the condiments of guacamole, jalapeño, lettuce, tomato, onion and chipotle mayo complimented the burger very well. Let me not forget the pepper jack cheese.
However, I was most impressed with the spicy chipotle bun, The bun itself was soft and had a subtle taste of the chipotle flavor which played off the chipotle mayo on the burger. The fries were just some killer crunchy salty goodness.
Their toppings, their buns, their meat, and the menu has more to choose from. You can get a big ol greasy burger with cheese hanging off all sides and mayo covering your fingers if you want. Or, you can keep it low key with a single burger with veggies on it. Choice is the key here. Try one of their signature burgers or build your own. I prefer to start with one of theirs and customize it to my liking.
The Smash Fires are great! It really brightens up an otherwise typical plate of fries, I haven’t had the onion rings yet and I will update my review when I have them.
The shakes… Hell yes!
Overall, I really liked the burgers and fries. I’ll be making Smash burger my local destination when I’m craving a burger.
This place was packed with customers. Every seat was taken when we walked in and the line to order was very long. I thought we would be there awhile, but the staff blew through customers pretty quick. By the time we ordered tables became available and we sat right down.
The staff was very friendly and the manager walked the dining room talking to customers (which I like to see). The food arrived hot and in a timely manner. I really enjoy a mid-​rare to medium burger. That said, I will go back to smash burger and I would recommend everyone reading this review goes to try it out.

Expensive burger for what is pretty much a fast-​food chain. I would not go out of my way to have one. Avoid the rosemary fries.

Searched for a place to eat. Thought we would try Smash Burger based upon Unilocal feedback. Pretty good overall burger and experience. Similar to Mooyah.
Might visit again if in the area but always looking to try new places. Worth trying at least once.