Trinity Mother Frances Hospitals & Clinics

I have been in Mother Frances ER for 8 and a half hours, and found out I have a blood infection, but their quality of care has gone way downhill.

Been in ER for 12 hours. I am allergic to morphine and they Dr put on my sheet for pain and they have had to call him back everytime to get something different after I tell them nurse again that I am allergic. Worst ER I have been to. Would not have come if they would have told them truth instead of saying that they had a bed available. I can assure you that I will avoid you from now forward.

Poooor employee parking, not safe for nursing staff after a long day.

Horrible. I can’t even begin to express my anger right now. And I’m not a very picky person. I’m in a TON of pain and have an infection in my mouth can’t eat or drink, and they REFUSED to see me. What hospital refuses to see a patient?! I barely can talk right now, and in so much pain I’m in shock that they would not see me. This isn’t the first time I’ve had a horrible experience here. One Time I was having what I now know to be vertigo migraines and almost passed out 3 times waiting to be put in a room for 4 hours. I will NEVER be coming to this hospital ever again. As a matter of fact I recommend going to ETMC which is right next door. At least they act like they care about their patients and not shove them out the door.

From an old ER nurse the ER is not the place for minor health issues. Please use your family physician or one of the many walk in clinics available in Tyler. There is always a possibility of hugh emergencies which require life saving help. That puts your flu symptoms at the back of the waiting list. Every patient is triage by an RN and only urgent emergent patients go in immediately. It is NEVER first come first serve. You are actually causing more harm to the patients that need
to have life saving treatment. Let’s hope you are never faced with that in your family, but if you are you will appreciate the quick response from the ER team. Mothers is an excellent hospital.

I give this place an A+++++ .This is our second visit here, both times called the day I needed my daughter seen and was able to get her seen. On both visits we waited 5 – 10 mins before we were taken back, after the nurse took her back and left the room the doctor was in the room within 5 mins or less. Dr. Nixon took his time with my daughter answered all my questions and had the best patient care of any doctor I’ve take my daughter to. I can’t say enough good things about this office. From the time you walk in the door until the time you leave you care treat with care and compassion.

My family has had numerous positive dealings with Mother Francis Hospital in the past, but last night the emergency room moved them from a very capable, caring hospital, to the top of my do not use list. Last night my wife commuted from 45 miles away to bring our 24 year old son to what we believed to be a very caring and concerned hospital, and boy were we proved wrong. My wife arrived with our son and when brought back to see an ER doctor was met by a very unconcerned physician. They explained all his symptoms, which were all the type A (h1n1) flu symptoms to be told that he did not meet the CDC requirements because he was not under 2 years of age, a pregnant female, or over 60. My wife then asked the physician if he was even going to do a swab test and he stated no I think he just has the regular flu. Then my wife asked if they were going to prescribe him something to fight it? She was again told no, he does not meet the CDC requirements, so he could not prescribe him any Tamiflu. My wife went to question him again and he told her there was no need to get angry and turned and walked out. My son then returned back home to get up the next morning, thank God, to go to our family doctor. He was running a 101+ fever, they did a swab test on him and guess what? Type A influenza, you know the one that has been killing and hospitalizing a lot of people between the ages 20 and 50, not saying there has not been other age groups effected but the majority has been in the 20 to 50. I was really in disbelief of Mother Francis’ ER lack of concern about my son well being. I will not return back to this hospital for anything as little as a splinter if their attitude toward our love ones don’t change drastically. I really thought it was the h1n1 that was killing people, but if ER’s everywhere are turning people away that don’t meet the CDC requirements we have a long and sad flu season ahead of us. May God be with the families that have already lost love ones because of doctors like this particular Mother Francis’ ER doctor.

Trinity Mother Frances Louis and Peaches is the only place to go for the best and only cardiac team! The staff, physicians, and fellow patients are the bomb!!! Three time cardiac survivor because is credited to Dr. Oscar Peniaqua, my precious mother and children and loved ones.