Chase Bank

This is by far the worst customer experience I have ever received from any business, I have been a chase card holder for over 10 years. Last month my debit card was compromised and over $ 1000 was frozen in my account, I was told it would take 30 days to research and sent out with no money to my name. 90 days later my money was issued back to me– I was never informed of this from a chase team member. I went to this location to pull out my funds and close my account and Mia the personal banker as well as the branch manager Paresh were extremely rude and not helpful in the least. They told me that they would have to mail me a check, even though the funds were issued back to my account. This has been a mess from the start and I have never had such terrible customer service– Paresh is by far the worst manager at any location I have ever had to work with, and Mia was not helpful in the least. I am so so disappointed to the point I am advising all friends and family to close there accounts with Chase and never deal with this branch. Very disappointed and agitated, such a waist of time dealing with this poorly trained team.

Terrible bank can’t set up direct deposit right so I get written a paycheck then they put a hold on it when it clearly shows up in my account on online banking I call them to get told they don’t have the money from my employer yet but online its cleared weird huh either way don’t recommend this bank to anyone who wants actual customer support when you want your money they even threatened to hang up on me once I got frustrated long story short worst bank and banking experience in my life and I’ve had my bank account frauded for 5000 through Bank of America who had that whole thing fixed the same day and I hate Bank of America with all their fees go to Wells Fargo or something don’t go to chase!

Generally good service. But this last time the teller deposited my $ into someone else s account. Glad I always check a day later and save recipient. Considerable amount. How can you make an error. I assume (since I don’t see their screen (that when they bring up your account based on numbers your name appears. Accuracy is extremely important in the banking world. This error was corrected within 24 hrs.
Also for more serious banking it is better to deal with the main branch on Fremont blvd or near walnut.

This is a suck bank because I had a really bad customer service from this chase bank. One year ago, I opened account here, the staff’s service was Good. But yesterday, I met a banker named Parveen Kaur, her attitude and the way she’s talking really rude. As I brought my sister to open the account, n my sister is an international student, she seems like doesn’t know anything to process. And she didn’t have any intention to help us. Today, I went to Hayward Chase bank, and the lady was able to help my sister opened the college account and her service really Good!

I came here yesterday to transfer funds from my credit union. I habitually count my funds when I make withdrawals and when I make deposits so I know how much I was depositing at Chase. The funds from my credit union matched my withdrawal. However, when I came to Chase to make the deposit it was a disappointing experience.
It is SOP for a bank teller to count the cash for deposit. This is what I expected from the bank teller. However, the bank teller named Janet neglected to count the cash on the counter. Instead, Janet held the cash up in a single pile with both hands. Then in front of her face she spread the cash out with both hands like she was holding a deck of cards. Strangely, her eyes were watching me while I was watching her.
This must be her magic trick. The reason is performers do not look where they do not wish you to look. And performers look where they want you to look. Janet was not looking at what she was doing. So this performer did not want me to notice her change in hand-​position and was looking at me to distract my attention away from her hand. Fortunately, I diverted my eyes away from her smiling face and I noticed a sudden motion. She had her right hand holding the cash up like a fan while simultaneously her left hand was clutched in a fist in front of the cash drawer.
I grew suspicious of her behavior. I wondered, was she hiding cash in her fist? Why is she holding cash up in one hand? Why did she not count the cash? Next she changed her position back to holding the cash up with two hands again. This time she asked for my permission to run the cash through a machine. «Yes,» I said. She left from my sight.
Afterward I thought I cannot see what she is doing. She might be pocketing some of my cash or already pocketed it into the cash drawer using the sleight of hand technique. When Janet returned with the cash sure enough I was right. Cash was missing.
The cash was ten dollars short. I was not happy about that. But I was glad it was not the largest bill I handed over to Janet. She never counted the cash in front of me. Instead, she returned the cash to me to count, and told me to initial the total amount on my deposit slip that she had changed. As I counted the cash I discovered a twenty dollar bill had vanished and was replaced with a ten dollar bill. I suspect that a switch was made with a ten dollar bill prior to Janet’s trip to the machine.
When I complained the nearest bank teller came to Janet’s aid and instructed her to count the cash in her drawer which she did and balanced. Yeah, I suspect the
cash would balance after Janet’s sleight of hand technique performance. I then requested to see the bank’s video camera. Unfortunately, the other bank teller said, «No.» So I left Chase Bank disappointed.
I cannot trust a bank teller who does not count the cash in front of me at the time of deposit and subsequently plays a trick on me. This is Janet’s first and last time as my bank teller. I will not be doing business with her again.

The staffs and manager are super friendly in this facility! Always very helpful and generous compare to many other banks.

This review is based solely on the customer service I receive at this location, and is by no means a rating of Chase, the corporation, it’s products or fees, which is another story…
However, the excellent service compels me to recognize the entire staff. Great communication, friendly, and efficient — that’s all I ask for and that’s what I get. I recently started going to this branch instead of the Paseo Padre/​Walnut location in Fremont and you can feel the difference when you walk in the door. Warm, inviting atmosphere as opposed to cold & corporate. Thank you for demonstrating a big, huge, cold corporate bank can have employees that make me think otherwise. A+!

Okay…
1. I have NEVER written or have thought about writing a Unilocal review for a bank
and
2. I’m not even a huge fan of banking with Chase…
BUT! My experience at the bank today… WAS AH-​MAZING! I know, right?! A bank?! Um, yes.
I’ve been banking with Chase since many moons ago when they were the AH-​MAZING WASHINGTON MUTUAL (I’m still with Chase out of laziness to move). I just very recently started coming to this particular branch (Alvarado Niles Rd & Decoto) because I’ve found it to be closer to my home (out of comfort I’d drive a few more miles to the Paseo Padre & Walnut branch). Today’s experience was my 2^nd time at this branch… and it will now be my go-​to branch for the rest of my tenure with Chase (TBD — LOL!). Even with a lingering cold and on unemployment, THIS branch really made me feel super welcome! Um, so much that I thought about applying to work there! LOL!!! OMG, NO LIE!
So, my daughter and I walked in so I could make a cash deposit. Immediately we were greeted by one of the gals that works there (wish I got her name)! She greeted THE BOTH OF US (which is rare for my daughter), asked what brought us in (and keep in mind I’m walking to fill out a deposit slip and she’s talking), I tell her «I’m making a deposit» (and still walking) and she spots an open teller (two others had customers), then that open teller smiles at us and waves us to her! Okay, awesome start!
Now onto the AH-​MAZING teller (her name is Maryliz)! So, she’s waving us to her, she’s smiling, and then greets US BOTH asking how our day was so far. I start chatting that it’s just starting and my daughter started Spring Break and now we’re running errands and… and now I’m totally chatting with the teller! I didn’t have to fill out a lame deposit slip (she did for me), she asked how to pronounce my name with a smile instead of botching it up, inquired about my day, my Easter plans, and BAM! I WAS DONE! I thanked her, wished her an awesome Easter weekend, then walked out thanking and wishing our greeter gal an awesome Easter weekend, tooooo!
NOW, back to my top 2s…1. I have NEVER written or have thought about writing a Unilocal review for a bank and 2. I’m not even a huge fan of banking with Chase…
BUT! My experience at the bank today… WAS AH-​MAZING! I know, right?! A bank?! Um, yes.
Kudos.