Crowne Plaza Silicon Valley N – Union City

Don’t ever go to this place:
1.their Doors keys cards system is not working well at all, so basically you need to replace your card few times a day in the reception, that’s pretty annoying when you try to get in from the back door with suitcases and kids and it’s not working so you need to leave everything and go wait in line to get basic thing as working key card.
2.worst customer service ever,(Natalia was very rude) they all have really bad English even in the reception (and English isn’t my mother language) I had to draw an iron on a pice of paper for the room service lady to understand what I need.
3.they have in the gym 3 machines, 2 of them not working.
4. Mold and rust stings in the bathroom. (Room 357)
5.breakfast is a joke, not tasty, low verity, and Spanish workers yelling like in Deny’s.
DONT DO IT TO YOURSELF EVEN IF YOU GET GOOD PRICE.
Btw* i read good comments here before I went, don’t buy it it’s not real.

Yea they remodeled but they still use the same nasty poop n pee bed bug beds. Check your bed!

Being remodeled and worth a second look!
A few months ago I was in town on business. I spoke with Mark Yoshimitsu, he mentioned this hotel was to undergo renovation and showed me the scope and details which were displayed in the lobby… While it was difficult to visualize Mark was very enthusiastic about the impending improvements. His opinions were spot on.
Returning last week I was more than impressed! This hotel had suffered from benign neglect over the years and unfortunately some of it’s unkind reviews were deserved. This is no longer the case!!!
This work in progress will no doubt be the jewel in Union City’s crown once the remodel is complete.
I had spent a terrible night at The Oakland Airport Hilton. Phone out of order, a warm refrigerator, tub didn’t drain — oops, that’s another review!
Decided to try Crown Plaza as the location was ideal and I thought of Mark’s invitation to give it a try.
The front desk staff were all welcoming and professional. Our room was impressively clean, calming and tastefully decorated. Room service was prompt and the food delish! Everything exceeded our expectations.
I made a point of contacting Mark when checking out to tell him personally how pleased and impressed we were by the improvements.
When I finish this I’ll be sending off a note to the corporate headquarters to applaud their efforts and express (once again) our complete satisfaction.
My next trip to CA will include accommodations at Crowne Plaza!
Highly recommended.

This is a pretty good hotel. The staff were super nice and that made up for the dated property. This Crowne Plaza is old but they keep the rooms clean. Upon check in the Front Desk girls offered me a goody bag and some water. Very nice girls.
Stayed here for 5 days and never had any issues.

This hotel is a cheaper hotel, 130 $ for my stay of one night, but I didn’t expect it to be super cheap quality. THERE ARE BED BUGS. & the 4 of us who stayed there have all the bites to show it. It was gross. We just needed a quick stay so we didn’t have to drive but a motel 8 would have probably done way better.

The bartender at the bar is super cool; I believe his name is Paul. He made some really great drinks and gave good attentive service.

First and foremost I would like to say I love this hotel and the facilities except for one thing, the breakfast that I had! I ordered the crowne morning and it’s not so pleasing, hashbrown had the weird taste and smell, the eggs and sausage were fine, the toast was almost burnt and the coffee was cold! For how pricey that breakfast was, it wasn’t worth it. I could’ve gone to Denny’s for a cheaper price and more satisying meal. But of course for a very nice hotel, you’d expect the restaurant serves good food as well. In spite of that I still left a tip for the service. But honestly, i didnt enjoy my food. This being my first stay here is very disappointing. That’s it.

First night I stayed I got bit by bed bugs. By the time I figured what it was. It was a couple days in. I called front desk only to get a sorry and asked if I wanted to move my stuff to a new room. Working 16 hour days for work and then having to deal with the rash was the worst… Didn’t even offer a discount just moved rooms and that was it.

I don’t know where to start with this place. Me and my family reached the hotel at 12 am. The front desk person Tony was so rude. He gives us key cards to our room. Once we get there, our key cards dnt work. So we go back n get them activated. Once we open the doors, there were people already in the room sleeping. I was shocked n frustrated. When we went and told front guy, he said there must be a glitch in the system. He said we can give u a kings suite with one bed. We originally reserved 2 queen beds. My family member had to sleep on the floor. This was the worst experience I ever had with hotels. I tried calling the general manager but nothing. I will never come back to this hotel. I rather go to a 1 star hotel.

Don’t stay here if you are handicapped.
When we first got into the room there was a old gaudy bench in the way for the hallway, a handicapped person, and even a person without a handicap would not be able to get through with ease.
The room was very old and gaudy, with holes on the wall and paint peeling everywhere. The shower bench is so small and it was about half the size of height of my wheelchair (I am 6′) and if I was alone I would never be able to get back into the chair.
The bench on the wall was supposed to be there, but was not. It was just a frame. When I brought up the issue the first time, the guy asked «Why is it an issue?» and then I asked what about the bench frame on the wall. His response was «What’s wrong with it?» (It had no cushion where you would fall through the frame if you sat on it.) At first I was told the tiny bench was my only option, but he said «I’ll see what I can do.»
The issue was eventually fixed, but added another problem. «I can have my engineer install a cushion from another room.»
WHY THE HELL WOULD YOU NOT HAVE A CUSHION FOR EVERY HANDICAPPED ROOM???
Even the general manager didn’t know this hot mess was going on! He told me he hardly rents them out so he didn’t realize these rooms were a concern. I am deeply offended by this as basically they treat anyone with a disability using the handicapped «accessible» rooms as less of a priority based on use.
Hopefully we have someone else to talk to about this issue that honestly wants to help. Just because I am disabled does not them the right to treat me with lesser treatment a person without disabilities would receive…

We stayed at their newly renovated room this time. It was so wonderful and comfortable. We live to stay in this property because the location is excellent, great value for what you get. Breakfast was very nice too. A lot of fresh fruits and juices. I really love to come to this hotel.

Very friendly and clean.
Our Company executives have been coming up here for nearly 2 years now and this hotel goes out of their way to make each and every visit personable.
Thank you front desk Natasha and company, for always being helpful, professional & courteous.
Thank you room service, for always being prompt even at 930 on a Tuesday night.
Thank you housekeeping always doing very good job.
Mike

When we book the room direct to them they said breakfast included now we already check and going to have breakfast they said not included it’s not a big deal but how can you prove that at this time no way right so this crown plaza this is my last check in here no more

I was very disappointed with my first time staying here. Upon check-​in (8:00pm) I drove up to discover a broken beer bottle in the drive-​way. I got to the front desk, notified them of the broken beer bottle and saw there were several people complaining that their key cards didn’t work. I checked in as the staff were blaming another employee for messing up everyone’s key cards. Which was understandable, it happens. I remained hopeful. I got my key cards and went to my room. Parked outside and tried to get back in with my luggage and the key cards didn’t work. (Worked for my room just not to let me into the building.) So I went to the front desk and they replaced my key cards. Got back to my room on the first floor and started to unpack. Discovered my window was broken and off track. It would not close as if someone had broken into this room previously. Called the front desk and they sent over maintenance. He could not fix it, so he brought me key cards to a new room. Packed up my belongings and went to a room upstairs. Found the room and the key cards didn’t work! I’m standing there with all my luggage and 4 kids. Maintenance happens to walk by and let’s me in. It’s a king size 1 bed room. (I had paid for 2 queens since we were a total of 4). With my children and luggage in tote, went back downstairs to the front desk and was told they had absolutely no more rooms left and weren’t allowed to give refunds. At this point, I was exhausted and so were my kids (10pm).
Luckily I was able to switch rooms with a friend of ours that was traveling alone. No help from the staff. After 3 hours of dealing with all this, we were able to go to bed. This was probably the worst experience I have ever had with a hotel.
Facilities were deceit but in dire need of an update. I think once upon a time this was a nice hotel.
I have yet to hear from hotel management to try to rectify this experience.

Good: bed is comfortable, room was clean and the AC worked great
Bad: additional lock on bedroom door was broken. Toilet ran for 15 – 20 minutes after a flush. Interior is extremely dated. Verizon cell service is limited once you are in the room (first floor). I was forced to use their wifi, or go outside to prevent calls from dropping. Restaurant didn’t want to serve me (or was extremely confused why I wanted to eat here) because I did not have a prepaid meal. All chairs in restaurant were filthy!!! Coffee tasted like it was from the previous day. The buffet was 17 dollars and was more like a continental breakfast. I ordered from the menu. The food was a step below a Denny’s. If your staying here look elsewhere for food.
There is a holiday inn a few blocks down the road. It’s another IGN hotel but looks in much better shape, plus it’s near lots of restaurants. Stay there if you can.
It looks like they may be planning a remodel for the crown in the near future. I would avoid this place until the remodel is finished.

Check out the Crown Plaza, Silicon.Valley. My first visit at this facility. CLEAN, EXCELLENT STAFF and GREAT LOCATION.
The Holiday Inn Express chain, continues it’s IMPRESSIVE track record with me.
I LIKE THIS HOTEL !!

Id give it 0 stars if I could. So I attempted to get my friend out of bad situation and booked this hotel for her to stay at. She said we couldn’t check in until 3. I then asked if I could check in So earlier because my friend needed a place ASAP. She still said no. I then asked what if I cancel my Priceline reservation and just booked as a walk in. SHE STILL SAID NO?!? So at this point I just asked to cancel since there was nothing else to do and she said ok. I then asked for a cancellation receipt and she said no to that as well and I asked why. She said its because I booked through a 3^rd party (Priceline).
So now I’m on chat with Priceline trying to get a refund and they said they had to contact the hotel manager for confirmation of and refund approval. THEY DENIED ME, so I call the hotel myself. THESE DUMB FUCKS, Jose (supposed manager and hotel representative), forgot to mute the phone so I couldn’t hear and asked the lady if she is going to talk to the woman on the phone (referring to me). He then says shes hella mad or annoying (couldn’t understand that part really) and then she replies «well thats not my problem» and they both start laughing. Then the girl realized that the phone was still live, and the line went silent. ahhahahaha stupid!
So if you want shitty service definitely go this place because they don’t care at all and don’t know anything about good olé’ customer service.

Came for a conference and was pleasantly surprised. There is lots of parking near the hotel/​conferences rooms and the tennis courts. Staff was very helpful overall.
Their Tiramisu and lunches are actually quite tasty.

This is not the newest updated hotel in the area by far. In fact, it is due for a facelift. Little irritating things like damaged electrical plugs for my hungry electronic toys made it a little bit frustrating. Another thing that drags my rating down is its proximity to the freeway. It is way too close, and I can hear the traffic buzzing by instead of a quiet room.
Beside the fact that the hotel is dated, it is relatively clean, centrally located, and their staff were somewhat friendly and helpful. Taking all of this into consideration, the hotel probably deserves a 2.5 to 3 star rating. Being that I like a nice quiet hotel room, I probably would not stay here again if I could not get a room away from the freeway.

Worst «hotel» in which I have ever stayed. Heated pool not heated. Terrible service. Overpriced breakfast. I’ve stayed in cheap motels with an experience miles above the one here. Anyone rating this place more than one star either works here or owns the roach motel. Or, maybe they live in filth and this is a step up. If you need a place to stay for one night, don’t mind most amenities being unavailable or broken, fine. But if you expect any modicum of service or comfort, seek elsewhere. It is not surprising that when every other hotel in Silicon Valley is fully booked, that rooms are available here. Looks like they are poorly allocating funds for renovation. They should be embarrassed. Please also note poop explosion in lobby bathroom and half-​hearted clean up efforts.
Edit: The general manager of the hotel called and apologized for my various issues and bought me dinner. I ordered the $ 25.00 Ribeye, medium. It came out mooing. Sent it back to have it return burnt. Side veggies were from frozen.