FoodMaxx

Always a long line to check out. But today was pretty fast surprisingly. Also, the lady was pretty friendly when she was ringing me up.

Employees at any store should realize that they are the representatives of the company and customer service should be number 1. I went into this specific store to buy baking powder but was unfamiliar as to where they had placed it. When I asked the girl by which her name is Nancy where it was she physically gave me attitude and shrugs shoulders. A ear bud in her ear I obviously not paying attention to her surroundings with the degree of attitude. Generally I buy my things there but it’s unfortunate that people don’t realize or appreciate the value of having a job and of decent customer service and politeness

This is not my usual store for grocery shopping, but I do get over here when there are good deals on produce. I love cauliflower and when it’s on sale here it is $ 1.49 a head. Elsewhere it’s $ 4 — $ 5 a head. Smart n Final is closer but sometimes it’s worth it to go to FoodMaxx for some good deals.
Cons are: LONG waiting lines and few cashiers, as noted by other reviewers.

Ok waiting in line as ONLY 3 registers are open! Lines are backing up and they’re yet to open another line. You would think a busy establishment such as this would schedule more cashiers during daily peak hours but apparently they’re more concerned about cutting corners instead of providing quick service to their paying customers… pathetic.

Good days to go here are weekdays during the am. Other than that the lines are terrible. Prices here compared to other groceries stores can be cheaper, but there are times where you cant find what your looking for. But its a great spot for cheap groceries.

Come in on a weekday around traffic hour and they only open 2 cashiers! When the lines packed

NOT A 24 HOUR STORE! This Foodmaxx is no longer open 24 hours; it closes at midnight. I shopped here for 18 years but in the last year or so its crashed to the bottom of the heap. Its cheap but so is Wal-​Mart just up the street so there’s no reason at all to shop here.
Its not as filthy as the Foodmaxx on Hesperian in Hayward, and the selection is better than the one on Lewelling in San Leandro, but the employees here ensure that this is one of the worst stores you will ever find. The parking lot is dark and dirty, and there’s always people hanging out. You will wait to check out and a second register will not be opened. You will meander through the aisles because the stockers go out of their way to block them with pallets and boxes. Check the sell-​by dates because expired food will be available for you.
Today, when the cashier started ringing up my groceries with those of the person in front of me he copped an attitude and said «Next time ya gotta use a divider.» I almost laughed at him and said «Got to?» He replied «Yeah ya got to.» Needless to say, I’m Done With This Dump.

Store and parking lot have been spruced up and they are finally adding some organic produce. Most checkers are pleasant. Rafael often seems like he’s being forced to work. Otherwise… this store has the best prices around and has improved it’s appearance.

This foodmaxx sucks it is not open 24 hours as advertise!!! They also do not pick up the phone they let it ring and ring then hang up on you!!!
They deserve no stars!!! Get your act together foodmaxx!!! SMH head with disgust really, a real inconvenience!!!

I love this place because it is honestly the go to place for super great prices on items. (I recommend that if you come at night to NOT come alone!) It’s not a greatly lit area in the parking lot so yeah.
Every time I come here all the workers are so helpful with finding items. And they’re so willing to help too! Like today I asked if they had a different kind of brand of guava juice still in stock but the guy had a great attitude to stop what he was doing of stacking a lot of packs of waters to help me. Another worker saw me struggling to get juice from the top shelf and went right up to reach it for me without me having to ask! Extra kudos for the service I receive every time I come here.
The one thing that sucks is that there are usually only a couple register lanes open, which means lonnng lines. I can tell the workers try to get through the customers fast, but I feel bad for them! Each register usually has a long line, but it does depend what time of day you come.
Did I mention this is my go to place for great prices on liquor?! They have a pretttty good selection. The more hardcore liquor is in the corner towards their office in the glass case, so take a look!

FoodMaxx is supposedly suppose to be a «Discount Supermarket», to me it seems like a Costco or even a Winco. This is a super busy FoodMaxx in the Calaveras Landing Shopping Center next to Home Depot.
Prices here tend to be cheaper than their sister store Lucky, but we still hardly come here because FoodMaxx is far and they don’t send weekly ads like other grocery stores. If there was a FoodMaxx closer to where I live, then maybe I would stop by here more, but seeing as there are 2 Lucky Supermarkets and a Safeway closer to me…
When they have great sales or a specific item you want then this is the place to go. If not then Safeway or Lucky may be the better place seeing as this place caters to people who tend to buy carts full of stuff. Hence there’s always usually long lines here at FoodMaxx. There are some good bargains here at times, and at times other stores will be cheaper. Great prices here on Produce!
Customer Service here is really meh. Today, we went to register 6 and the light was on, but the cashier was missing?! We proceeded to register 6 and some other employees noticed we were heading there and were trying to figure out themselves where their cashier was??? Like really you don’t know where he is… not to mention there was only like 2 other checkstands open… They suspected he was in the bathroom or something. It turns out he was assisting another customer in the staff room. i’m assuming finding the price of an item.
Lines are just known to be long here no matter what days or time you come. They always only have like 2 – 3 cashiers open which is really ridiculous seeing as I’m sure they know they have a great amount of busy and this not only goes to the Union City FoodMaxx but to all other ones too.
I was surprised that there was a FoodMaxx employee going around the registers collecting the hand baskets, which is something you never see at Lucky’s or Safeway or any grocery store matter fact. Usually people just load the stuff at the registers and leave the hand baskets at the end of the register, when they could just leave everything in the basket and put it on the register… haha. But seeing as they have someone who actually collects them throughout the day, it’s fine!
Also in the parking lot, they have new shopping cart corrals for customers to be able to return their shopping cart after use in the parking lot, which is something I think all stores need to have in their parking lot. It makes for more available parking spaces for customers with these new shopping cart corral additions.
Simply really cannot give this place higher than a 3 because prices aren’t too cheap and lines are extremely long at times!

Came here to pick up a few necessities at about midnight a couple days ago. Two stars for being open so late. Another star for great prices. Deduction on stars for the cashier Cornileous. We were the only people in line, and there were no cashiers by the registers. A lady employee then told Cornileous to ring us up. You would think he was mad at us for being there. We weren’t even greeted. He was talking to the lady employee, asking where a certain employee was and why they got to get off early. Don’t get me wrong, im there to buy groceries not make friends. But a simple «hello» or «would you like a bag» would of been nice. However, I was able to park close, easily find my groceries, and get in and out despite the terrible customer service.

Pros:
— Open ²⁴⁄₇
— Occasional $ 1.99/lb chicken breast for my dog
— Cheap saltine crackers and canned goods
— Occasional clearance prices can be nice, such as $ 1.99 Wheat Thins
— Decently-​priced 2 lb bag of shredded mozzarella. Better deal than buying those smaller brand name packs of shredded cheese. Homemade quesadillas for days!
Cons:
— NO MORE $ 2.89 BAG OF AVOCADOS?! Makes me and my salads sad…
— Inconsistent quality of fresh produce
— Slow check-​out lines
— Crowded at night. So much for hoping to leisurely browse the store and check out without trouble
— I’ve found a moldy batch of strawberries before. All of the cartons were… Gross

OK so last night I posted about a bad experience I had at the Food Maxx in Hayward. Well now I have to share how the night actually ended. After I posted last night I was sure it was down hill from there. But I decided I would give Union City Food Maxx a try. I went with a game plan: get the items, split them into separate transactions, pay & leave. I went with the notion that its the same company so same rules and possibly attitudes. Let me just tell you right now… DAY & NIGHT. Absolute opposite experience than the Hayward location.
I get to the Union City Food Maxx and get all my items just like at the Hayward store and go to pay. Unfortunately 8 people were already in line and 6 followed right in line behind me and the worst part…1 cashier.
It takes a little while, but its now my turn and I decided to tell the cashier I had several separate transactions and if he could consider doing 1 transaction due to the long line. Louis (the cashier) replied this:
«Ma’am I’ll do whatever you want me to do. You know why? (Me — Why?) Because YOU are the customer. YOU are the customer and I am here to help you.»
I about fainted right there. LOL. I stepped back and said «I am in Food Maxx right?» He laughed and said «Yes you’re in the UNION CITY Food Maxx.» I told him I just left the Hayward store and that they needed to take a lesson on customer service from him. He told me not to worry about the line because the store is open 24hrs anyway and everyone will get helped.
He rang me up in one transaction and took all my coupons without batting an eye. I was in and out of there in no time. I just couldn’t believe the difference. I had to drive 6 miles away to the same store in the next town to get the kind of customer service (that every customer deserves) because I couldn’t get it from the same store in my own town only 2 miles away. Can you guess which Food Maxx I’ll be shopping at from now on? LOL.

Super crowded place.
Large selection of produce.
Layout of the store makes for an inconvenient shopping experience.
The inefficient layout and slow line wasted a lot of my time.

Food Max was an afterthought but went in looking for bargains. lines as usual. self bagging. passed on bags, just carted grocery to car.
buys:
–cheerios (1.89
–bartlett pears .69/​lb.
note:
–parking lot a mess, carts all over, not many cart corrals around.
badly designed, hard to see cars coming…(seems true of many food max).

This review would definitely be higher if it weren’t for the service of one of the worst managers I have ever come in contact with. I shop here weekly, and I have the pleasure (that’s sarcasm btw) of dealing with this woman every single time. She never smiles, never greets customers unless they speak first, never says thank you or have a nice day — you know, the BASICS of customer service 101.
I had some moldy cheese and just wanted to swap it out for a non-​moldy item — which shouldn’t be too complicated — yet she treated the transaction like it was the most stressful and irritating thing she has ever done, and also acted like I was trying to scam them out of a damn block of cheese. Really?! I don’t think so… She’s also short and rude with the employees there. I would hate to work for her. I’m still not sure how she is a manager with key privileges.
Other employees there are hit and miss… Most seem too busy to greet you or ask if you need help, but there are 2 or 3 people who are very polite and helpful. The set up of the store is easy enough to navigate through and I can always find the items I need… You really can’t beat the prices of this place, which is why I continue to put up with the long lines, rude customer service, and annoying fellow shoppers (do we really need to bring the entire extended family and children and let them run screaming up and down the aisles while you block the path trying to decide for 10 minutes what to buy??).
I wish I could boycott this store all together and not give them my business, but like I said — it’s the prices that keep me coming back. I can get a week’s worth of food for $ 60 bucks and spend double or triple that easily at Lucky or Safeway.
If you want to shop here, just steer clear of the key-​carrying mean manager lady and you’ll be fine.

When you walk into the store there’s only one way in and it is like a maze where you can only go one direction to get to the check out you can’t buy one item from the fruits and vegetables and go right to check out without having to go through a maze. The prices are reasonable but the lines are long

The stores goal is to usually beat prices of other grocery stores which is a good catch. I usually/​only come in here for unsweetened almond milk (almond breeze brand) which is priced at $ 2.99, a couple cents cheaper than Walmart suprisingly. White corn today was 4/​$ 0.99. They have a big selection of produce and fruits at good deals. I was also suprised they had a Tofurky section for vegan/​vegetarians. They also had a «superfood» section… Odwalla & Naked brand juices. I was kinda disappointed that they didn’t have frozen fruits in the frozen section… Unless I passed it up. But they had rows of frozen veggies.
Service is alright. Sometimes lines tend to get super long. I’m really diggin their new credit card machines. Better than MACYS! Check out is usually a breeze.
Parking is alright. Sometimes I hate it. Can get kind of traffic-​ey.

Great prices at this place, gotta love it. Although it looks like a «pak n Save» there is usually a bagger for those too lazy to bag. Unless your handicapped and I am sorry if I insulted you.
The only downside to this place is it is a confusing layout, you have to walk through the whole store to get to the checkout clerk, and they only carry certain things, although it is not as bad as grocery outlet were every time you go back it is different items.