Grace Van Lines

WORST MOVERS IN THE WORLD!!! DON’T DO IT. I have lawyers and going to court. They lie, cheat and lose your stuff. If it’s not lost, it’s damaged. Don’t, Don’t, Don’t!!!

Grace moved us from Connecticut to Florida this past fall. They quoted $ 10,000 for the job, and it turned out to be $ 30,000. They also underestimated drastically the time it would take to pack us, so we had a scramble to be out in time for the closing. They arrived five hours late the first day of packing. Our belongings went into storage for three months, and we requested delivery around October 21. They arrived November 8, and found that the truck they had used would not fit into our street. They had to unpack and reload our belongings into smaller trucks, costing an additional $ 3000. The boxes were incorrectly labeled and totally disorganized. We were stunned at the damage to our furniture, glasses, silver, china, and art. Tables and chairs were literally ripped apart with crushed limbs. The bolts which attach the piano legs to our piano were nowhere to be found. In fairness, the local team went out to hardware stores to try to find replacements, but were not successful. We attempted to file a claim for all the damaged goods, but found the procedure too difficult and unlikely to result in much, so gave up.

Just awful. Basically held hostage to move my stuff. Plus, then movers wanted a 10% gratuity (never mentioned) on top of what was stipulated in contract (all labor & fees). Poor customer service. Is there a place I can report them? DO NOT USE THEM; THEY’RE LIARS!

At first they seemed so very nice and helpful but trust me everything that occurs outside of the phone call to get your business is a clusterfuck. Rude, dishonest and money grubbing movers. They delivered multiple large furniture pieces broken/​damaged and after they left we have come to realize that they did not deliver all our belongings. Trying to speak to someone on the phone about the problem or file a claim makes this experience even worse. And for this they added $ 800 to the move, asked for tips from an elderly person, threatened to not move belongings without cash in hand, and asked for more tips on the move in at the end. Oh and they also added $ 600 for needing to move the furniture down a condo hallway … Thief a and Total scumbags … Stay far away … Don’t make the mistake we did … Don’t believe the nice talk from their sales people because they farm this out to moron movers

On ⁶⁄₁₂ my moving day in New York, Grace Van Lines forgot my bike in my hallway. I noticed right away and called them. The customer rep Debra said she would arrange the pick up. Since then, Grace Van Lines never had any progress of solving this issue. I called, emailed and left voice message. No response.
On 7/​18, I moved in to my new apartment in San Francisco without any furniture. They still didn’t answer when to pick up my bike and when to expect my delivery.
On 7/​21, Debra emailed saying my stuff was on its way to SF. How about my bike? No answer.
On 8/​2, Grace Van Lines emailed saying Debra was out of country and asking me to call the main office. I called and left message. No response.
On 8/​4, the dispatch team told me the delivery was already scheduled on ⁸⁄₄. How could the delivery be scheduled without contacting with me? They said changing date would cause extra charge $ 250. I was left no choice and had to make the last minute day-​off notice. When the truck arrived, they charged me another $ 633 because they switched to a shuttle truck. Again, I was not noticed before hand. The whole process made me feel they were taking advantage of holding my stuff and didn’t give me any options.
Issues that Grace Van Lines never gave me any compensation:
1) The delivery was super delayed without giving me any updates. I was living without necessary medical (hypertension) supplies for 17 days.
2) My bike is still left in New York. If I ship the bike by myself, It will cost $ 300. Grace Van Lines needs to cover this shipping fee.
3) It’s a very frustrating relocation and terrible business experience in the past 2 months. I need to hear Grace Van Lines’s compensation plan to cover all these inconvenience caused by their internal miscommunication.

Unethical salespeople, amateur movers, and rude/​indifferent customer service representatives. That sums up our experience with Grace Van Lines. I initilally spoke with my New York salesman more than once and asked him for an in-​home price quote twice to ensure that I was not underestimating anything, but he refused and assured me that he had done 2-​bedroom apartment moves from New York to Texas many times and that my phone-​quote was accurate and that I would not face higher moving costs on the day of my move. On the day of my move, however, I was charged approximately double my phone quote. Had I known Grace Van Lines would charge me so much for my move, I would have never given them my business. Furthermore, upon inspecting the moving truck on moving day, I noticed that our boxes and furniture had several large gaps in between them, which surely contributed to the increased moving biil. The movers also packed several things that my wife told them not to pack, and did not bother to place any labels on the boxes whatsoever. They even came without adequate tools to dissemble our most basic furniture and asked to borrow my power drill! In addition, my Grace Van Lines salesman guaranteed that my belongings would arrive within 7 – 10 days of our move date, and my wife and I created an entire schedule around that timeline. On the 10^th day I called customer service and found out that our belongings had not even left New York yet and customer service rudely told me they had up to 21 business days from first available delivery date (not even the move date!) to deliver my belongings and that I can expect my belongings 21 business days from that date. Neither my salesperson nor Grace Van Lines customer service denied that that 7 – 10 day time-​guarantee was given to me when I was placing my deposit, but they outright refused to honor the agreement and offered me no recourse except to wait. This new schedule forced several unexpected expenses on me to purchase new clothes, books, and materials for my kids’ schooling; new clothes for my new job; temporary furniture and bedding; etc. Not to mention the great strain and hardship it brought upon my entire family. Upon our finally receiving our belongings five days later than had originally been guaranteed, we found several of our belongings damaged. Our vacuum cleaner was broken; our wooden rocking chair was split in two pieces; our mattress was disfigured; and our box spring was crushed in two corners. The movers delivering our furniture did not even have a box cutter knife to remove the taped blankets from our belongings and asked to borrow a knife from our kitchen! Finally, the movers who delivered our furniture spent more than an hour trying to reassemble our baby crib and treadmill, but in the end told us that they can’t because there were missing nuts and bolts from both. Unethical salespeople, rude and indifferent customer service department, and amateur movers. This is what you can expect from Grace Van Lines. The absolute worst moving experience of our lives.

I made the appointment for a move in July back in February — I was quoted a price, but when the move occurred there were different prices. They claimed I told them I had all medium and small boxes when I made the appointment I had no idea what size boxes I was going to have. I had less furniture then originally stated but they still added on charges. Since this was an interstate move the trucker that brought my things to my new location claimed he couldn’t get an 18 wheeler into the location (when he was told by management he could) they also added on charges and told me if I didn’t pay they would go to their next stop which was Texas and put my things in storage — he also kept telling me «you have to tip the guys» over and over. When I saw them driving out of the apartment complex I understood why they wouldn’t drive in — the drive could not drive and couldn’t even get the truck back on the road without going back and back and repositioning the truck. I would NEVER under any circumstances use them again if I had to move everything myself.

Dealt with Tim from Grace Van Lines for a moving quote. He was extremely rude during the inventory walk through and unwilling to negotiate price whatsoever. The quotes he gave were incorrect and we would have had to keep going back and forth to fix it. When we told him that we had decided to go with another company he told us that we needed to mellow out. There is nothing wrong with sticking up for yourself when it comes to paying thousands of dollars. Please be cautious when choosing a moving company. I wouldn’t recommend grace van lines based on the experience we had with Tim.