Hertz Rent A Car

I am an employee with the Hertz corporation and I booked a car at this location because I live near it. I had dropped my car off at Enterprise because that is where the insurance company rented the car but for my personal rental of course I would do Hertz, but after Enterprise drops me off I am told by the people that work for the same company I do: as the gentleman was eating his lunch in public view that we have no cars. My question is then why did you not close off your reservations so I couldn’t have made one??? Of course it’s the whole close to the weekend thing. Of course I wasn’t even offered a ride to where I needed to go as an employee. This really kinda broke my heart. I’ve never experienced this because I rent from the one I work at, but I can only imagine how our customers are being treated if this is how we treat our employees!
I only gave one star because it wouldn’t allow me to not give one… yea I’m pissed!

The staff WAS polite however had no idea what they were doing. We had a reservation to pick up a car by noon that we had for over a week and when we arrived to get the rental the woman said they didn’t have any cars and had no idea when they were getting some in. They had 3 cars in front of the building and they all had expired tags. We explained that we were on a tight time table and got the run around. We called corporate to file a complaint, corporate said they’d have someone call us back and that never happened. It took another 3 hours to get the car (Not the model that was promised) and then they said there was a $ 200 deposit, after specifically saying there wouldn’t be one when we made the reservation. The woman behind the counter said that we would get that back on the same day we returned the car, yet when we drop it off they then say it will take 3 – 5 business days.
The location was a dirty little hole in the wall and we got nothing but lies and empty promises from the ignorant staff. I DO NOT recommend this location, or even the company after this experience. Go to Enterprise, or if you have to Budget…

Yes, DD there is a difference between picking up a rental at the airport and picking up from a local edition of Hertz. Besides the obvious that the local locations have set closing times, (6pm) in this instance, there is also the chance that when you get there, your car won’t be waiting on you.
So, at about 11am, I made a reservation to pick up at this location, because A. it was cheaper to rent locally than from the airport, and B. my friend lives up the street, so I knew getting someone to pick me up after dropping off the rental would be a breeze.
The rep told me that she had to make the reservation for at least 2 hours out, and I replied… ok…but im going to pick the car up soon as we get off the phone, and of course the rep, who was probably in Egypt said… no problem…
Well…u know there was a problem. I get there right before noon, and the counter guy says… we dont have any cars? Uh… excuse me… isnt this a rental car spot? Yes, he replies… but we have to order the cars in, and you have to do the reservation at least 24 hours in advance in order for us to have a car waiting for you. Sheesh!
Now I know u are all thinkin… DD bout to snap on this poor guy. And u are right! Well not snap in an Atlanta Housewives kinda way, but I informed him of what the telephone rep had told me… and he says… presses a few key strokes and says… oh…you’re reservation isnt until 2pm… uh…I know… I just told u that sir… and…then he mumbles… we can try and get a car here for u by then, but there are no gurantees. I get back on the phone with Hertz, and this telephone rep tells me… that counter guy is correct, that the other telephone rep shouldnt have made me a reservation at this location, becasuse A. they are independently owned, and dont have a fleet of cars at thier disposal.(and had I asked him to order me a car in from the airport or another location and possibly come back at 2pm)…and B. independtly owned locations can deny your rental if they dont have a car available for you! DOUBLE SHEESH!
So of course, I now have to turn on the charm with counter guy… but not so much Im sappy, but enuff to get the guy to call another independently owned location in Fayetville and «borrow» a car from them so that he can put me in a rental and send me on my way.
The saga ends with me jumpin into a car that wasnt available for rental with another counter guy, being driven to Fayettville, and finally being put in a rental.
All in all… I wont say it was a horrible experience… just that I’ve had better experiences… and the 20 minute drive to Fayetteville was pleasant, even if a little inconveniant, the counter guy extended my rental time to 5:30pm instead of me having to bring it back around the time I picked up, because of course, they close at 6. He also gave me a helpful reminder that if I didnt turn it back in at the location by 5:30pm, I would be charged an extra day because they dont have a key drop at this location… or that I could turn it in at the airport, but then I would have to pay the airport fees and taxes for the return.