SW Lock Master Locksmiths

I bought a keyless/​combination deadbolt lock here recently. The guy was very nice and told me if it didn’t fit my door or if for any reason I wasn’t happy with it I could bring it back.
When I got home I followed the instructions to set a combination. The lock was their cheapest combination lock. So I didn’t expect it to be awesome. But for over $ 120 I did expect it to at least function. However, it didn’t.
The instructions said to take off the back of the lock where there were 13 little holes, covering 13 little knobs you could turn to set the combination. The holes were supposed to have little springs attached to them. But when I took the back off all of these little springs came flying out and landed all over my floor!
It was a nightmare. They were so small it was impossible to put them back on. So I took the lock back.
When I got there the man I had talked to a couple of days earlier wasn’t there so I had to talk to somebody else. When I told him of the problem with the springs, he immediately started telling me that I had done it wrong! (Sorry but there was no other way to do it). So I opened the box, pulled out the lock and showed him. Finally, he relented and agreed to take it back and give me a refund. But he was clearly upset about it and acted kind of snotty towards me about it — as if I had ruined the good day he was having prior to my coming in!
I know they don’t make the locks — they only sell them. I also know they’re a small business and I like to support small businesses in my area because usually they’re friendlier and more personable (but not so with SW Lock). Apparently they prefer to deal with professional contractors and supers and not so much with the general public… although they’re open to the public with a retail storefront location on a busy street.
Anyway, because I still wanted to support my local neighborhood locksmith I was willing to give them another chance. I told him I’d be interested in buying one of their more expensive keyless locks. I looked at a few and selected one and he said they didn’t have it in stock and they’d have to order it.
That was 3 weeks ago. I’m still waiting.
He told me he’d place the order and call me later that day just to confirm. When he didn’t call that day I started to get a bad feeling. I had a weird feeling that he just wasn’t going to order it. Probably saw me as a risky buyer — maybe he thought I’d bring it back too.
He also told me that day the new lock would be in within 10 days. After two weeks had passed, I didn’t even bother to call them about it. I just went online and bought the same lock from somewhere else (for $ 75 less).
I did business with them a few years when I first moved into my current apartment. And I always thought they were friendly and helpful. But this experience has really soured me. I just don’t like being treated like a nuisance because a merchant’s product is a piece of crap. They could have warned me that it was, but they didn’t. In fact, they didn’t show at any time either at the point of original purchase or the time when I brought it back, that they knew anything at all about this lock — that they display prominently on their counter.
I was very surprised and disappointed with their product knowledge and their poor customer relations skills. If you’re buying a standard old-​style lock, they know all there is to know about them (because there’s not that much to know)! But if you want a new modern keyless lock — forget it. They know absolutely nothing about them — even though they display them prominently on their front counter.