U.S. HealthWorks Medical Group

Came here do my drug test .I have no appointment and wait for two hours. They don’t take appointment! Very bad experience.

Had to check and make sure this wasn’t a canibis dispensary as I was just looking to get a TB test as my employer doesn’t pay for it. Walked in and they check me in like I’m being checked into the county jail. Wait time about an hour I’m told. Next time I will pay a little more and go to a different clinic.

I absolutely hate writing a negative review but this place is awful! The waiting room was hot and smelly. The receptionist was like a robot. Wait for a simple TB test was over an hour and a half.
Unfortunately my volunteer work requires me to come here for an annual Tb test but if I didn’t ever have to come back here I’d be a very happy camper.

Very long wait times. Staff is disrespectful and have horrible customer service. Clearly have preferential treatment for certain customers but not others. I have continually been bumped down even though people came in for same services as myself

Had to come here for a drug screening and physical. They were extremely busy so it took a while which is understandable. Their staff made up for it by being friendly and complimenting once I got in.

Terrible service!!! I had an appointment at 2:00 and had to wait long hours just to be serviced. There was a sign that specifically said unless you have an appointment your wait will be at least 3 hours! Mind you I had an appointment! On top of that, the receptionist was incredibly rude and so inconsiderate did not even apologize for The long wait… Instead told me «all the rooms are full and that’s all I can tell you.» She had the nerve to be upset! People avoid this place at all costs! Don’t be fooled of the innocence this place displays!

Terrible terrible terrible! I can’t even describe to you how fing awful this place is. I was sent here for a drug test and this is my third time coming back. I arrived 15 minutes before they opened to try and decrease the wait time and it didn’t help. They take appointments over walk ins but you can’t get appointments for drug tests. Stupid! Expect to leave this place pissed off. Get your sh*t together seriously.

I looked up this place before I went and saw the low ratings immediately. Long wait times and rude staff. But this is where I had to take my drug test. Needless to say, it was an awful long wait time. It opens at 7am and I got there around 7:45am. Not many ppl at first but then it grew. I had also been sick recently. So my
temperature was off. I ended up having to pee twice.
Clean facility but small office that moves way
too slow for the amount of patients they get.
Plenty of parking.

This place is horrible. I was sent here for workers comp. They said they don’t do appts just come in. Got here at 11:30am they were rude when they greet hand you a form don’t look at you and tell you it’s a 1 he wait. After and hour I came back and she said about 30−45mins more. Got in at 1:30 to be put in a hot room for another 30−45mins. Went to tell someone and they said «are you waiting to see a dr?» Oh my! What else would I be doing here? This is just terrible customer service. The wait wouldn’t be so bad if their staff was nicer and more attentive. Their wait room TV is showing a movie you can’t see cause the screen is too dark so you can’t pass the time there either. I called the agent and my job. Horrible.

I’ve been waiting here for over an hour to be seen. It’s obvious that there are lots of staff working in clinic due to the mumble of conversations. What’s unbelievable is that there was just a group of staff singing happy birthday to someone behind the scenes. Meanwhile there are 12 people waiting for service out in the waiting room. Nice to know they have so much free time. Also, the reception was very attentive and friendly.

At a job I used to work at for 5 years, I had sprained my ankle 5 times. The ins company was giving me a really hard time so I continued to sprain my ankle instead of getting surgery. Regardless, I came here for all of my physical therapy over the course of 2 years. I would have to say the staff is very friendly in the front office and the physical therapist in the back. The only draw back was that you needed to get your appt in as soon as possible because they fill up fast. I never had to wait very long for my appointments and I always felt comfortable. I was explained by the physical therapist every step of the way. I am called by my family the person who asks too many questions. Well despite that, they answered all of the million questions I had. They are great!!!

Service was terribly slow. I came in just for a drug test it took over an hour. The test its self took like 3 mins. And like fellow Unilocalzilians mentioned the receptionist or nurse helping behind the counter was very loud. I could hear everyone else’s business. Very unprofessional especially in a place where confidentiality is necessary.

The receptionists and medical assistants are loud, frantic, disorganized, and rude. I’m not sure if this is due to low staffing, high patient volumes but that does not make it okay. I work in the healthcare field as well and it’s sad to see places like this.
I added an additional star as the physical therapy area is awesome and Isaiah & Scott are very knowledgeable.
Tip — schedule your PT appt before MD appt or else you will be late and waiting for an hour plus!

If Unilocal offered negative stars I would click on –5!!!
Booked a 1pm appointment and got here just on time. Filled out the required stipulations for my pre-​employment test like a breeze. The wait is ridiculous, I don’t know if getting here early or late will even make a difference.
The receptionist is unprofessional, loud and has no manners. My girlfriend said this is worser than the DMV… and Planned Parenthood whatever that means lol

So I’m sitting here, waiting to get my pre-​employment done & I’m listening to the conversation a patient & a PSR are having.
Patient: Will I be out of here by 12?
PSR: Um… Possibly. There are no rooms available. We’ll try, we’re not promising anything.
Mind you, it’s only 10:30…
So, you’re telling me that I have to wait 2+ hours just to be seen? Even with an appointment? Great.
Currently, there are 4 people in the lobby, including me. I know how busy clinics get, since I’ve worked in some. but the wait is ridiculous. They should schedule patients accordingly. Some people, like myself, have things to do & don’t have all day to sit & wait just to be seen for 10 minutes.

Not what I would call a professional environment. Be prepared for a very long wait. Understaffed and unpleasant. This place should have its license revoked for being a medical office. Not clean, no scene of triage or care for their customers.
good luck with satisfaction of service.

The worst medical office I have ever been to. It’s dirty (Stuff spilled on walls, disgusting floorboards, not white «white» walls.) and the staff couldn’t give a single flying F*ck about patients/​customers. This includes the clinicians. Dr. Randall Paul was especially abhorrent.
My visit began with a 45 minute wait in the lobby, while my records were being entered. (Arrival was 9:10am, roomed at approximately 9:55am) Once I was in the exam room I was quickly assessed by the medical assistant who took my basic history and blood pressure, then walked out of the room. At 10:45 I stepped out of the room and asked a passing MA when the doctor would see me, as I’d been waiting about 45 minutes. By coincidence Dr. Randall Paul was standing there and said «Oh, thank you for reminding me that I have patients.» in a sarcastic tone.
This alone was rude but he followed that with «There must be something wrong with the air conditioning, people seem to be a little ‘hot’ today.» I had simply asked when I would be seen, as I was missing school for the appointment and wanted to know when I should let my instructor know to expect me. I believe his behavior was completely out of line with the professionalism congruent with his position, much less from an educated man. But it doesn’t end there.
Following the comments, he stood in the doorway with the door open while flipping through my chart. He still had not introduced himself, or even asked what it was that brought me in to see him. When he saw that I had a chaperone in the room with me, he requested that he and I move into the next exam room, alone. When I said I’d like her to join us, he said «let’s not do it that way.» I was offended by this statement and it made me wonder why he would suggest that. I told him I’d prefer to have her in the room with us and insisted that it is my right (as posted in their exam rooms). When I pointed this out he said «Let’s see what your employer has to say about that.», and left the room abruptly without explanation. I left the door open and overheard him tell a MA that he would «not see [me] until I hear back from his insurance.» I was then left in the room for over 20 minutes with no explanation given for the gap in service before the manager happened to walk by and I spoke with her.
Nothing was resolved. Hell I didn’t even get an exam that day.
Avoid this place if at all possible. It’s a case study of «What NOT to do if you’re a medical office.»
This all being said, the physical therapy side seems cool except that their paraffin wax is dirty.

This was my first time visit. Came in for a tb test. The wait is outrageous. I waited a total of 1 and a half hours and i was first on the list when i walked in. The receptionists are unprofessional. Taking loudly, cursing in conversation with each other, and taking about their private lives loudly with abandon.
An hour into my wait they realized that they didn’t have enough product to complete more tb tests and had to send a woman home. That’s unacceptable. Avoid this place at all costs. I wish I read the reviews before coming here so I could avoid this debacle.

This place is a joke. Long waits and under staffed. Employees are rude and impatient. Probably due to being understaffed. Avoid at all costs if possible!
I’d rather take my chances with a witch doctor with a chicken foot than wait again!

Can they be any slower? I came here for pre-​employment physical and their service can’t be ANY slower! It took over an hour to just do a pee test? Patients waiting in the waiting area were either napping or… well… napping.
They were courteous but the speed for service has to improve somehow.