Verizon Wireless

I finally upgraded my phone after about 10 years. lol. Mario, the sales associate was awesome. He’s quick, friendly, and knows what he is doing. I ordered my phone on Verizon’s website and had it delivered to this store. Mario got it for me and got it activated, and I was out the door in just a few minutes.

Be careful when you go in this store to do anything! I went in 1 month ago to have them activate a phone for me. It was bought at BBY but they were insanely busy so I took it to Verizon to activate. Took them less than 1 minute and I asked repeatedly if our plans will be affected and they said no. Today, 01/​04/​2016, I get a bill that is $ 100 more than it was. I called Verizon and they said when we went into the store last month, our text message plan was changed from 1000 per month to 0… but still same rate. Even the customer service person said it was fishy cause the change was made but price wasn’t adjusted so it didn’t make sense that it was done with permission… yeah. So, be real careful when you come to this store cause they are shady.

Went in today to ask for a nano nfc sim. It was a brother (black) store manager that helped me. I forgot his name. The first thing I asked him was I need a nano nfc sim card. And he says yes sure not a problem.
Then after looking at my phone he said he can’t do it without a valid explanation.
Idiot wasted my time after he said he can get me a card in the first place.
I then went to another Verizon store closer to my house and the lady employee got me my sim card free of charge and right away. No hassle what so ever.
If u like getting hassled and working with an idiot store manager, Verizon union city is the place to be. Hope this guy enjoys his crap job for the rest of his life

Don’t bother going to this store, I signed in with the greeter and waited about 30 mins before leaving. The store had more sales reps then customers but all of them seem to huddle and talk to each other rather then do their jobs helping customers. When a rep finished with a customer they would disappear into the back room and never to be seen again. I refuse to wait to pay a company for my business. The customer is the reason why your in business so you need to learn a lesson, SERVICE THE CUSTOMER! Simple rule!

Well it was time for an upgrade and did the switcharoo with the multiple lines to get my upgrade. I was greeted immediately and waited for only a few minutes, pretty lucky but it was the middle of the day. I was helped by Zach who was cordial and not to overly aggressive. I ended up getting another iPhone to upgrade from my 5s, only upgraded to a 6s cause I can’t stand huge phones and Zach was pleasant, cordial and persistent with the accessories. Even joking with us about ordering from Amazon. After some convincing I ended up adding an otter box case. I’m a longtime Verizon customer and usually go to stone ridge for my Verizon needs, but since I was in the area I decided to shop here on an impulse need. Great service and fun time with the rep.

#108
I went into Verizon with my friend Chris today after leaving his chiropractic clinic. He needed to alert them that we would be traveling internationally next week and see what kind of deals they had for international calling via Verizon.
As we sat and waited, they seemed overly busy with other customers. I kind of wish we had stopped either at Starbucks for coffee or the library to grab a book before we came here. The line was long and people kept streaming in steadily as we waited patiently for our turn.
The security officer began yawning at one point, uncontrollably it seemed, and we started yawning too. Yawning is contagious. I felt like laughing every time we yawned after that security guard. Why does Verizon even have a security guard? At least we were entertaining ourselves as we waited.
Finally, they called out, «Chris?» I was excited as the yawning contest had gotten a bit overwhelming. Vanessa helped us out. She was friendly, courteous and apologetic for the long wait. She helped Chris with every question he had, every need and every want. Fast and easy. Thanks Vanessa.
The customer service was stupendous once we got called for our turn.
When I need some Verizon assistance I will come here and pray that Vanessa is working to help me as efficiently as she did my friend Chris the chiropractor.
Stephani Smiles for Verizon ;)

This for the Verizon Wireless online website. DO NOT BUY A PHONE FROM ONLINE. Insane hassle. First received a defected phone. Called to return it with no issue except they will bill you the new phone until the old defected phone is received! What a joke. The $ 50 rebate is a hassle. Sent all info in on time and still fighting them as they state its invalid lol. Called like 4 times and all they say is call back or check your status online every week. I’m VERY SURPRISED at there policy and customer service. I will never buy a phone online ever again. Go to best buy or find an instant rebate at some other place. What a shame for supposedly being the best carrier available in the U.S.

DON’T go to this store.
While Teena attempts to be nice her incompetence is extreme. It took her and Carol, 2 hours of working on a device to announce it is not compatible. Something that took Best Buy associates 5 minutes. Their manager Ferdinand is similarly incompetent as instead of getting me my device back he also told me to wait.
DON’T choose Verizon
Their twitter service rep tried to move conversation to private when I insisted I need the store manager to call me they asked me for my contact info which exists on their files for store appointment and via my name in account info.
Rather than spend time trying to educate Verizon I am switching to a contract-​less AT&T plan. And if I never need to go to a store it will be Best Buy.

This place sucks
All the employee at this location don’t know if u stop by for any reason all they know is blushit that u have to listen

Katrina helped me out and she was amazing. Very helpful and went over all my options with me to make sure I was comfortable with the option I picked. Ended up walking away with a new Sony phone and the accessory bundle for it. I previously had gone to the auto mall Verizon FOUR times trying to solve an issue with my phone and they were not helpful AT ALL. All four times the customer service was HORRIBLE and all four times I got different stories and and no solution to my problem. At the union city store, Katrina suggested options that were never even mentioned auto mall store. Over all great experience at Union City Verizon.

I used to manage a neighboring business to this Verizon store. I have since moved away. I had a friend who was fascinated by my Samsung tablet, he is up in years, early 80’s would be my guess. I know how aggressive they are at AT&T where i got mine, so I called Sergio the manager to ask that he refer me to the right sales person for my friend to purchase a tablet. He referred me to John. I asked that the person be patient, and not try to up sell him unnecessary items.
My friend went in the next day and is now the proud owner of a brand new tablet. Thank you John and Sergio for helping my friend. I will continue to refer peopel your way.

I went into this shop with my girlfriend and the lady that helped us katrina was very unprofessional. She tried to get our attention several times by saying «hey giiiirrrlll» rather then a more professional approach. She also felt the need to talk bad about a previous customer of hers to us as if we could relate. She told us flat out that her customer couldn’t draw. She also kept suggesting to wait for the s6 rather than get the phone we wanted (the note edge) and we’re ready to purchase. Overall it was the worst experience at a Verizon dealer we have been too.

This place is either hit or miss depending on who is working that day or shift. Came here during the week, pretty close to closing time and everyone and their mom was here trying to get a new phone or upgrade from their old phone. I had made an appointment at this location for 6pm, which didn’t do any good because we ended up waiting about an hour and half, just so that they can tell us that the iPhone 6 was not in stock at this location but that we could order online.
Why would I come to the store to buy the phone if I could have hair ordered it online? We asked if other locations near by had them and the associate was kind of enough to take her time and even get now many iPhone 6 they had in stock at that particular location. Great right? Wrong. The next day, we went to the locations where she said that they had them in stock and no one had them in stock! Not a single store. We ended up just going to the Apple Store for our iPhone 6 — with much better service and attention.
Also Verizon employees forget to mention that there is a $ 35 dollar upgrade fee PER LINE, which made its appearance on our next months bill. We asked several times about an upgrade fee in which they confirmed with us that there wasn’t a fee. Liars! Employees need to be trained better, get information straight and provide quicker service. Won’t be coming back here again!

Worst experience ever! I walked in needing help with my data plan the girl said no problem took my name and phone number said about 20 minutes and please have a seat, so I take a seat in the waiting area and listening to the girl at the back counter talking to her friend for 30 minutes about her Instagram account YouTube account and her wedding that’s coming up! Seriously you have paying customers having to listen to the one star I give is only because I want to write a review which it doesn’t even deserve a star! Very disappointed with customer service!!!

I should have read the reviews before even calling these people, but clearly it was a lesson I had to learn on my own. My husband & I called them a few days before Xmas since both Mom & I were out of contract on our AT&T iPhones & were thinking about switching. The woman on the phone confirmed that they had both of the models we were looking for — 128GB Gold for me & 64GB silver for mom, so we got the whole family up, got dressed, & drove down there from 2 cities away. I know you are going to be shocked about this. Wait for it… They had neither phone in stock & just to further chap my hide the gentleman greeter informed me that they hadn’t had them in a week or so. I cannot even tell you what happened after that, since all I remember is seeing red, but I do remember the «supervisor» telling me to have a nice day as I walked out w/​my mother. I won’t bother telling you all how I responded, since I’m sure you can guess. I promptly called Verizon customer service to complain & spoke w/​a woman we’ll just refer to as «Simpleton», who I had to repeat myself to 3 times, so I’m sure the only thing I accomplished there was to piss myself off a little more.
I did end up getting our iPhones @ Best Buy 2 days later (¹²⁄₂₃). Was a long wait in line, which is understandable & certainly excusable just before Xmas. However, when I tried to post my comments to Verizon’s website after they solicited my opinion, they sent me an email «rejecting my posting». Please note, my solicited opinion did not include info on the brick & mortar store experience above. However, I did make reference to the provider’s (Verizon) «poor signal strength» & expressed my disappointment at the fact that the only reason I had uninterrupted internet is because I’m hooked up to my home’s Wifi, which was no different from AT&T, who I finally dropped. I think I also mentioned that they were more expensive than AT&T for the amount of data they offered. Apparently, they only wanted me to rate the «phone», not their service.

The only guy I encountered was nice but I was not about to stick around for a 45 minute wait.
Like, really management? Hire more people. Kind of ridiculous. Learn from the one off Davis street.

Sergio so called manager, has the worst costumer service. He told us we have to wait outside. Out in the sun, the store had lots of space inside to wait but yet he insisted we wait outside under the sun. Few people came and was surprise of our treatment and said it was ridiculous. They left i left too. Lost of business after twenty years being with verizon thinking about switching now what a joke.
This manager has no clue about costumer service he did not even apologize we were not treated like costumers.

Horrible service and the staff do not help here at all. I came in here with my father to exchange a phone since they sent us the wrong colored one. We waited here for about three and a half hours and now that I look back, I wonder how I had enough patience to wait there for that long. Anyways, once we actually got help, the employees told us that they could not swap out the phone for the other color that we had originally wanted. I did not nor will ever return after that horrible experience.

I went here with my family on Saturday.
I’m tempted to keep the rating the same (I really gave this place 3.5 stars last time), but I was more impressed with the associates in the past.
After over a month, I finally bought a new cell phone (ladies, my number hasn’t changed– my personality hasn’t either, which might explain why I haven’t heard from anyone yet).
I, uh, accidentally put my old one in the washing machine for 10 minutes (it needed a shower after getting it on with a BlackBerry). I held it as it buzzed and vibrated while dying (tears cascaded down the walls of my soul).
An associate named Israel helped me when I came in a month ago.
He told me about the rice trick (I placed my cell phone in a bag of rice to dry it out, but it still didn’t work– I was told about the water indicator on Saturday, and saw that it was almost completely red, meaning that the phone was truly fucked).
Israel was quite friendly (he just seemed a bit bummed that I wasn’t going to buy anything).
I had to wait about 40 minutes on Saturday (I was told that the wait would be 30 minutes). I was only antsy because I was hungry. I actually expected the wait to be longer (there weren’t many customers around, surprisingly, but there still should have been 1 more associate working).
Parking was kind of an issue, but I knew that we weren’t going to receive a ticket (we had no choice but to park at a green curb– you’re not supposed to park for more than 20 minutes).
The displays here were nicer in the past.
There’s now a TV, though, that serves as a display.
A phone I looked at also started to talk me through things.
I laughed later when a guy’s girlfriend came in and promptly set off a phone’s alarm (an associate finally silenced the phone after a minute).
I wanted a basic phone, and so there were only 2 for me to choose from (this is what I bought–
).
I ruled the other phone out because you can’t record videos with it (you can take pictures, but it requires a few steps).
It would be nice if my phone came with some free games, but that’s okay.
John was my associate.
He was friendly, but I had to repeat myself a few times.
He also wasn’t very familiar with the phones I had to choose from (I had to tell him that the one I chose could record videos).
He was also stubborn and dense (for example, I ruled out the other phone right away, but he still talked about it a bit more).
I was going to make a purchase for sure (like my hookers, I was very «easy»). He made it more complicated than it needed to be.
I could have received a bundle for free (there was a promotion).
I know that it sounds crazy, but I didn’t want it (I just didn’t need any of the items). I tried not to be curt, but John kept bugging me about it. No means no (if John had been less stubborn, I would have left the store about 5 minutes before I did).
After debating it for a moment, I handed my old phone over so that it can be donated to charity.
2 other associates impressed me more (I was hoping to get this hot Asian woman).
A tall male associate especially seemed to know what he was doing. He answered questions and dealt with customers like a pro.
The associate who greeted customers was friendly.
He even chatted with an old woman for a few minutes (she was in a hurry, and so she didn’t quite get the help she wanted).
I had to sign for my purchase twice (it was fun signing on the digital pad).
My name looked more crumpled up than a car that’s been in a head-​on collision.
My total was $ 308.95 (I will get a $ 50 rebate in the mail).
(I didn’t realize that you had to pay local and state taxes– I was charged $ 28.96 in taxes alone.)
I’m not sure what the $ 30 Upgrade Fee is about. I honestly didn’t notice it until now.
Anyway, despite everything, I saved $ 90 (my phone was $ 70 off).
I’m surprised that I wasn’t given a bag.
My son Joshua was loud at times.
When he began to babble, a woman in front of us turned around and laughed.
«Hold on. I’m busy.»:
This one woman was using an iPad for over half an hour (I thought that she just came in to browse). She was finally brought to the counter (it took a while for her purchase to be rung up– at one point, she was asked what company name appears on her paychecks).
LOL. The woman was visibly annoyed after she received a call.
She had to pick someone up from the airport (the caller was probably waiting there for at least an hour). Either she didn’t plan things well, or she was here much longer than she expected (I think it’s the former, as she mainly acted like she had all the time in the world).
I deleted it, but I was sent an email survey yesterday (I was asked to answer 2 questions).
Anyway, although a recent review suggests otherwise, I think customer service is taken seriously here.
I’m pleased overall.
My new phone is cool, and I was only here for a little over an hour.

5 customers
+6 staff (1 yawning)
+long, unnecessary wait time
— — — — — — — — —
1 star