Botwin Clifford DO

As a medical professional, I certainly understand emergencies occur which can lend to a physician running late and patients experiencing extended wait times; however, THREE HOURS is inexcuseable. The office staff never offered an explanation at the time of check-​in. A simple, «doctor is running behind.» «Would you like to wait to be seen or reschedule?» would have been appropriate and grately appreciated. The waiting room chaos was related to a blatant back-​fire of appointment over-​booking gone bad! I don’t find listening to outraged patient waiting room ranting an asset to any medical practice.
When my daughter was finally seen by Dr. Botwin on 05/​20/​2013, he spent less than two minutes examining her ankle. He offered a weak apology stating «Sorry for the wait, but many patients have problems and I try to accomodate as many as I can.» Well– Dr. Botwin, you let the cat out of the bag when you stated «as many as I can.» What about quality of care versus quantity of patients you can run through in a day?” I would suggest patient scheduling should be reviewed to avoid the chaos we experienced in the waiting room. Everyone’s time is valuable and patient’s should not feel rushed during the course of their medical treatment. My advice, call ahead to determine if doctor is running on time and definitely inquire what the anticipated wait time is when checking in.