Dawn Arnold

I have no issue with Dr. Arnold herself, it is how she and her team are handling my insurance claim. I received a letter from the office stating that my insurance company denied my claim for a routine eye exam so I called my insurance company to get it straightened up. Turns out the office put in my claim wrong and all they had to do was resubmit the insurance claim under the vision portion for my health insurance. When I called to let the office know what happened and if they could resubmit my claim, the woman said no because they were a Eco-​friendly/​green company. I’m sorry but that is complete bull, they had no problem sending me a paper letter letting me know my health insurance denied me because of their mess up and to pay up. Not even a week after they had a company called Transworld Systems send me a letter telling me they submitted my information and bill into collections. That infuriated me even more especially because it hasn’t even been 30 days since my visit. I call my health insurance company AGAIN which they said they will contact the doctor themselves. Not to my surprise, the doctors office did not take the call and my insurance company said they couldn’t get through after several days. I called myself twice to the office and again, could no get through. However I received ANOTHER notice from Transworld.
…I’ll be waiting for your return phone call so we can get this figured out. It’s pretty pathetic that you have the time to contact collections but not the decency to call me back.

Dr. Arnold had good communication skills. Some doctors do not. She gave me a through exam and talked to me about my eye situation. I also liked the ladies behind the counter. I probably should have bought my glasses there, but I had to go where my insurance company would cover them. Good doc though… AND I loved the cute little dog who is the official greeter/​stress reliever. Prompt, efficient visit.

Absolutely the best eye doctor. Always pleasant to talk to, extremely knowledgeable and her staff is the best. Great selection in frames.

Dr. Arnold came highly recommended and for good reason. She took time, explained everything she was doing and went in-​depth as to my needs. Her staff is outstanding. Nice, knowledgeable, welcoming. I will recommend Dr. Arnold to my friends in future.

I continue to be impressed by Dr. Dawn’s calm demeanor, personalized experience and professional staff. My son enjoys his eye appointments here. She has worked closely with me to resolve my dry eye issues. I cannot recommend her more.