FedEx Ship Center

Absolute worst experience left door tag with signature they still will not deliver. I left instructions and still no delivery. Customer service can not do anything — so this is $ 15 for shipping down the drain! No customer service help.

I walk up to counter with my package and a code on my phone ready to scan. I pleasantly say hello.
Instead of responding back hello, the clerk responds: Is that a code? We don’t do that here.
Me: The email states that you can take this to a FedEx location to have the code printed, then ship your package out.
Her: That’s only at a print and ship.
Me: I didn’t know there was a difference. This is not???
Her: No
Me: Do you know where the closest one is?
Her: On 22
Me: Oh man I was just over there…
Her: (silence)
Me: Do you have their number so I can call to be sure they are a «ship and print» location before I go back?(mind you it was pouring rain that day)
Her: No
Me: Wow, ok.
Then I walk out. I kid you not. That’s really how dry she was. (If I got her name, I would call her out. But she did have blonde braids…) I mean was I asking for too much? She didn’t even attempt to look! You mean to tell me that a FedEx location has NO contact information for any other locations? I have a very hard time believing that. Could I look it up on my phone? Of course, I’m pretty resourceful. But I’m asking YOU because that’s what customer service is about. That’s not what I’ve come to expect from FedEx. Honestly, I was shocked… like…“fake pretend” to help me lol! Then I come on Unilocal and see all the bad reviews and see this is a pattern.
I decided to go to the Clifton location after searching online, called them in advance and had a great experience there. I hope this location follows their example in customer service.

Extremely slow service at this ship center. Expect a long line, dirty lobby and employees who have no urgency.

Never rang my bell or knocked on the door. Service sucks!

I wish I could give 0 stars! I had a package shipped by Amazon overnight. Unfortunately they used FedEx. I wish I could tell Amazon never to use FedEx again. I tracked the package to the Union office. It was to be delivered by 8pm yesterday. I was home before 8pm, everyone else in my family was home as well. I looked out on the road a few times, no FedEx truck showed up. The package was not delivered, there was no tag left at the door, and the tracking showed an exception claiming no one was home at 8:06pm. Of course FedEx has instructions from me on file saying to leave any package at the front door and this one did not require a signature, so «no one home» is not a valid reason for lack of delivery. Calling FedEx is ridiculous as well, since no one there seems to speak English as a first language; all have a spanish accent and poor grammar. I can only hope it gets delivered today as I need it before the weekend. This is also not the first time this kind of problem happened where the driver simply never showed up.

I had a package expedited in order to get it in time for my sisters birthday. Around 1 PM I tracked my package online. The tracking information said «delivery exception. Customer not available or business closed.» Supposedly they attempted to deliver the package at 12:04 PM. The door bell never rang. There was no door tag left behind. I called FedEx and the lady I spoke with could barely speak English. I asked why the package wasn’t left at the front door and if a signature was required. She was speechless for a moment then responded by saying that no signature was required. She said they would deliver the package tomorrow. I did not pay for second day shipping to get my package three days later. Now I have to go to the local FedEx to pick up my package because someone neglected to do their job properly.
Unfortunately this isn’t the first time this has happened and I’m sure it won’t be the last. Next time I will be using UPS.

I don’t expect a trip to FedEx to be a rip roaring good time, but it’s amazing how often I walk out utterly irritated and disappointed with this shop. Ultimately they need an extra person or two behind the counter processing slips and gathering pick-​ups. The line is usually long and in my experience always slow.
A glimmer of hope shines when one idealistic employee gathers several pick up slips at once to collect from the back, only to be stomped out as you wait (again) to sign for the package that’s now just within reach.
Employees are all very nice which gives them the two stars I am awarding, but the molasses speed may just kill me.

This is THE worst place in the world. Sometimes I think I died and am in hell when I’m in there because it’s toture and time seems to stop. Seriously though I’ve never seen a more inefficient operation in my life. I only go in when I have to pick up a package and everytime the wait is soooooo long. Like literally 20 to 30 minutes. TO PICK UP A PACKAGE. I don’t know how they get away with it because FedEx is known for high standards. There are never enough people working. They have attitudes. They move like molasses. They don’t know what they’re doing. It’s really really REALLY bad. Everytime I come close to calling and complaining. It’s really outrageous.

I wish I can give it 0 stars! I was home with several people in the house and the delivery person never ran the door bell. Then I tried calling the information yo track it and they could not find my package. Apparently the door tracking number is not updated frequently or is virtually useless. Finally after speaking with 4 people they deliveries it to the union fed ex. When I get their all the employees were in the back talking and hanging out. I yelled out for assistance and nobody came for 5 minutes. Excellent costumer service!!!

Quick in and out service, ample parking. A bunch of «systems» were apparently down when I was there and the lady was still helpful in getting me my things so 10 points to her for not being a USPS government hack and sending me on my way unhelped.

I was expecting a package from FedEx and was tracking it online to make sure I knew when it would come. I needed it ASAP and knew that I wouldn’t get it until the afternoon if I waited for it to deliver to my address on the truck. So, I called the night before and scheduled a pick up at this Fedex center.
The package reached the center (according to the site) in the morning and I got a call around 7:30 am saying I would get a call when it was ready to pick up. Around 8:30 am, I saw that it was ready on the website. No call, but I decided to just give picking up a shot.
By the time I got ready and actually picked it up, it was around 10 am. Still no call but my package was there. I’m glad I was checking online or who knows if/​when I would have been notified (judging from other reviews). When they say they’ll notify you when it is ready, they should.
Service was decent, a bit of a wait but nothing horrendous. But the saying they’d call and then not following through was a minus in my book.

Nov 11, 2009 3:30 PM Fed Ex picks up Priority Pak in New York
Nov 12, 2009 10:40 AM Delivery exception, Details Incorrect Address
Nov 12, 2009 10:04 PM At local FedEx Facility, Union NJ
Nov 13, 2009 7:25 AM At local FedEx Facility, Union NJ
Nov 14, 2009 9:49 AM At local FedEx Facility, Union NJ
Nov 16, 2009 7:45 AM At local FedEx Facility, Union NJ
Nov 17, 2009 8:24 PM At local FedEx Facility, Union NJ
Nov 17, 2009 9:53 PM At local FedEx Facility, Union NJ
Nov 17, 2009 10:00 PM At FedEx leaves voicemail at work stating Tracking Number and wrong delivery address
Nov 18, 2009 9:30 AM Returned their phone call, clarified address and FedEx states it will be delivered this morning
Nov 18, 2009 1:49 PM At local FedEx Facility, Union NJ
Nov 18, 2009 4:05 PM Called FedEx wondering where is the package, why it took them 4 business days to call me, why it is at their facility for over 6 business days.
Poor English speakin rep states it will for sure be delivered tomorrow.