Hertz Rent A Car

***BEWARE*** The worst customer service ! Choose another location or rental company !

Warning! Warning! Don’t chose the PAY NOW option. They will charge you $ 100 to cancel within 24 hours, and $ 50 for canceling after 24 hours. Seems a bit backwards doesn’t it? Go with a rental car company that doesn’t have that option.

At first I was a little put off by previous reviews, however once getting there my worries went quickly away. The staff was extremely polite and friendly. The cars they have there were newer and clean. I rented a Dodge Charger for my road trip. It was loaded with features and was practically brand new! What more could you ask for. The check in process was painless and easy and the staff guided you the entire process at check in. Drop off was easy and convenient with the use of their drop box. I will surely be renting from this hertz location again!

A very busy location but the parking space is bit tight! Also I don’t understand why they hold 200 security deposit. They definitely need more staff though

I have rented cars from this location twice. The employees are great, always helpful and cheerful. The cars at this location seemed to be a bit worn off (perhaps because this is an HLE), but they are more than ready to switch out the car anytime during the rental. Not only that, they were willing to pick me up (for starting the rental) and drop me back (after the rental was over) at my place which was 8 miles from the location. I don’t know many rental agencies who would offer free pick-​up or drop more than 4 miles away.
I honestly don’t know why there are some negative reviews (perhaps the management changed after the old reviews). My sincere suggestion is to give them a chance. They were great during my rentals, and I hope that remains true for you too!

I hate writing negative reviews and i bit my tongue and subsided from doing so for nearly a month… then the random unauthorized charges started rolling in on my debit card… then i called this location to chat on it and the manager refused to get on the phone and would only speak through her lackey. they did nothing to resolve my problem only put me on hold with a ringing noise and then told me to call another hertz help number where i now wait on hold with more obnoxious hold noise (music would be a stretch). getting multiple random charges a month later on my debit card for tolls i’ve already paid with my own ez-​pass. the location has thus far been no use and i’m filing complaints higher up. complaints that the establishment should be filing.
so anyhow they didn’t even bother to clean the car i rented, and they certainly didn’t offer a discount for this, i did have to awkwardly watch one of the employees windex the windshield on my request though. Add to this that because i needed use of their COMPLIMENTARY pick up service they made me pick up the car earlier in the day then needed. ‘No big deal’ I said so long as i can return at end of day when i brought the car back (as originally booked) — and reminded them multiple times to make note of this, that i didn’t want problems on my return. What do you know, manager steve who I booked the car with tried to charge me an extra day upon my return, without a flinch or articulation. If i hadn’t been paying extra attention and said «why is this charge higher than my original quote» i would have been overcharged unknowingly. No apologies of course, and then no effort to give me my COMPLIMENTARY ride leaving me with 2 miles to walk home.
if it weren’t for the reasonable prices i would rent elsewhere in the future. and if they don’t reverse these unauthorized double toll charges i certainly will.

The place was disgusting on inside, looked like a crack house at best! The guy working was so rude to me and the person he was helping before me.