Department Of Public Services Drivers License Office

The service is ridiculously slow. The employees are rude. Despite having every single piece of paperwork the website said we needed they sent us away after standing in a non moving line with no seating for 2 hours to get more paperwork. We have a car and a motorcycle. The bike is never driven. We have the car registered but they want us to register the bike as well so it will be several more weeks then another two hours in line. How do we drive until then?

Be ready to put on your patience hat – especially if you get there around 9 – 9:30am during the weekday. Don’t bother calling their number, because you’ll only get an automated recording with general information. I spent about 2.5 hours in line trying to get a learners permit for my daughter. All paperwork was completed before I arrived at the licensing office. They changed the process again. At one time, you picked a number after seeing customer service and then waited (seated) to be called up to the counter. Now you stand line to see one of two customer service reps at counter (given a number – don’t know why) and then you are sent to another one of two lines (to stand in) containing about 4 – 6 counters. I say 4 – 6 because the counters aren’t always filled with a service reps. That number you’re given isn’t used, because it’s whoever is in line first. Just make sure you bring everything, because I found that a passport doesn’t always work out as form of ID, because the DPS relies on Dept of Homeland Security (DHS) to confirm that the individual listed on the passport isn’t on some blacklist. If you haven’t been following the news lately – DHS is having problems managing people coming and going from the U.S. The only other form of documentation they’ll take is a birth certificate. Good Luck.

The first desk you encounter is where they turn you away if you don’t have all the right documents. I like how there is no question as to where you need to go upon entering. Sometimes at other DMVs it can be unclear at first. There is an older fellow that sits here that seems unfriendly and miserable and very doubtful you have all the right documents. It’s the people that sit beyond this desk that earn the 4 star rating. I guess they save the best for last. The lady that helped me was very personable and efficient. Grumpy-​pants at the first desk should take note. That’s how it’s done! Overall, a quick and relatively painless experience. When you bring proof of residence, like a utility bill, make sure it’s pretty recent. I saw them turn away a young girl because the date was too old.

Good place to come parallel park to practice for your or your kiddos drivers license. Great office to come to out of all the other dmv office’s. Very fast and efficient compared to most dmv facilities in Bexar County all the time. Very clean facilities too.

We walked in waited about 5 minutes, then we were sent to another section waited another 5 minutes. Got my wife’s Drivers License renewed, and renewed my Commercial DL we were in and out in less than 20 minutes. It helps to have all of the correct documents with you when you walk in. Dont forget your utility bill.

Forever long…

Wow it is packed in here they told us it be about one hour wait. So we wait. Donna got to renew her Drivers License as if she ever uses it and if she does she gets stoped or even get a Ticket. JK. LOL