U-Haul

I have lost count on the number of times I have rented from this location and it’s always been a great experience. We’ve worked with Erica several times and she is always pleasant and professional. I’ve rented vans for one day rental and weekly rentals. We’ve used their vans to move a few things and to move a household and it’s always been a great experience. We live in Ucity, but even if we didn’t, we’d use this location b/​c we’ve gotten to know the people they have always been friendly and professional.

I’m only giving this 2 stars because there seemed to be one competent person there when I went to pick up the moving truck. She explained things clearly and was efficient, returning, however was another deal.
The man who attended us was not just incompetent but also incredibly rude. First, he was unable to split the charges between two cards (a friend and I wanted to split the charge). Then he couldn’t charge a different card than the one given in the reservation. When I asked why he first blamed the computer system and then told me that you just had to pay with the card you reserved with, which was never explained. I told him that he should let customers know this beforehand in the future and he just said it wasn’t his problem.
The truck was decent, although the suspension seemed like it was very worn and the truck bounced around a lot.
Fortunately their incompetence worked in our favor. These guys DO NOT inspect the trucks before and after – as they do at other U-​Hauls– so any scratches or fender benders you might get in will probably go unnoticed. And they forgot to charge us for the gas we didn’t refill.
They don’t seem to care very much about anything here, which worked out for us, but I wouldn’t trust this place and won’t be using their services in the future.

Worst UHaul experience ever. We were told over the phone that we could rent a truck for 12 hours. When we arrived to pick up our truck the woman told us that we could only have it for 6 hours or face a fee because they had rented it to someone else in the afternoon. By some miracle, we were able to get the truck back by the new time, but there was not a single employee to be found! The parking lot was full of people waiting to return trucks and people wanting to pick up trucks and not a single person had seen an employee! We dropped our key in the night drop box and left that hell hole. Never again!

Nice place, worst people. The black fat lady has the worst attitude ever towards customers and sometimes she just giggles at you for no reason. I would never go to this place any more.

Trust me if there is a 0 star rating I will absolutely give 0 for the store. The manager a black lady is so arrogant and pays no attention to anybody. She refused to hear my explanation and even start yelling at us while we just wanted to see if there was any possibility to change the size if the truck. The thing it got us was we remain calm and polite. She yelled at us and cut our words. We called to see the owner. She got the phone and I was still taking. She hang up on me. So mad. We will call the headquarter today.

My parents rented a unit at this storage facility far in advance to use at the end of May because storage units are in high demand when colleges let out. When they arrived to move our furniture in to be stored they learned that their unit had been given away. The desk person said «We see your reservation here but your unit has been given away.» No further explanation and very unapologetic about the inconvenience they caused. If you can find another storage unit I would highly suggest you do since they aren’t reliable.