Bob Evans

Here for three days from Texas and never missed a day. Great food and great service.

Bad, bad bad service wait 2 hours still no food, waitress keep coming and the manager telling us that we don’t have this and we don’t have that and guess, we only order Gravy sausage breakfast! Terrible. This will be our last time on this location !!!

Don’t order online! They don’t fill the orders and can’t find them. Even though they send you an email and text confirming they’ve received it and a pick-​up time. No apology, just excuses. The employees seemed bewildered by the whole process. «Your problem is you ordered this at the South Euclid location, we are in University Heights.» Do you you even know where you work!!! You’re on the corner of South Euclid and University Heights.

Yesterday I was at Bob Evans and ordered the broasted chicken meal (tenders). When I first got it the meal looked super small as if it was a kids meal… I complained and the server Alyssa was very kind about it as some servers give you a face when you complain. She was very pleasant throughout the service and she took my whole order back and changed it. There was a manager who had come in on his day off to check on things and she fixed the whole order for me while giving me an extra side of macaroni. He was super pleasant and was dedicated to making me a satisfied customer. I love Bob Evans and always have, but I’m glad the service was also pleasant to go with the good food. P. S. Good managers work on their day off :)

This place happen to be close by and the wife love their Turkey Sandwich diner. For the most part their food is 3 star quality. Nothing stands out but nothing excels either. Their broasted chicken is better than KFC though, so I will give them that. I would avoid the Mac & Cheese though.
The place always clean and they have a manager that is always making the rounds. So that is a plus.
Their staff, at least up front, tend to get in little cliques like a bunch if giggling high-​school kids and give off the vibe that you are really ruining their evening by having them work for their pay. It is not that the service is bad when they show up, it is getting them to show up. I have been to this one on multiple occasions and it is always the same.
But, because it is close, I power on. I only wish the Mgr. would clean house.

I was disappointed with the service and the food was just ok.
I kept seeing all of the Bob Evans commercials about the family meals to go and I was curious, so I went online to order a meal. I ordered the country fried steak, salad and sweet tea. They said it would take 20 minutes; I was 5 minutes late and I called as the sign instructed when I pulled outside, this is when it started going bad.
The young man who answered seemed like he could’ve used a little more training and phone etiquette.
When I told him my name he said «WHO?!» And I asked him if that’s what he just said, bc I was surprised by the way he said it. He said «yeah I didn’t hear you» I gave him my name again and he said «oh yeah, that’s going to be 5 more minutes»
12 minutes later a young man came out with my bag, I briefly checked the contents and asked if I wanted gravy for my steak. I told him yes and he went back to get it.
When I got home, my food was not hot and I only live 7 minutes away. The tea was not sweet tea but instead unsweetened. I was very disappointed. I guess I’ll have to limit my take out orders.

Horrible place. We swore it off after multiple visits with poor service, wrong orders, poor quality and general apathy. One time I got a to-​go order, got home and it was completely wrong. When I called them, the woman who answered said, «do you want to come back and get it the way you want it?» Um, I wanted it the way it was described on the menu. I did go back, only to watch the chef have a continuous coughing fit. Too bad.

Service is going down hill in a hand basket this time. rolls came at the end of the meal, the mash potatoes had no salt, and the food was cold

The one thing that has been pretty consistent about this place has been the bad service. And I have been at this location many times since they open. It is 8:15 on a Sunday night and they close at 9. The service was somewhat faster than usual because there are barely any people here. I understand they are getting ready to close but if you advertise being open until then you should have enough of everything to las until then. I ordered the bold coffee. It was cold and when I ask for a refill I was told they are not making anymore. The server did give me a drink of my choice at no charge. I do agree with the one reviewer here that said that there seem to be too many young people working here, and tonight I don’t think there was a manager on site. I got to hear all of their personal conversations while dining as they where being pretty loud. Very unprofessional if you ask me. I keep coming to this location because is literally around the corner from my house, hoping that things have changed, so I dont have to travel 15 minutes up to the road to the Mayfield Heights location. Unfortunately is business as usual here.

I have no qualms about saying that I really enjoy Bob Evans. Growing up, it was a place we used to go for a comfortable family dinner. I love how cozy it feels, and it recalls great memories from my childhood.
With that being said, what is up with this one?! I’ve been to Bob Evans in several different locations, and they’re all pretty much the same. For whatever reason, this one is not. I took my boyfriend there, as he had never been to Bob Evans (and believe me, I talked Bob Evans up…) and I was sorely disappointed.
We waited a long time to be seated, which wasn’t a huge deal, because it was a weekend. But then the waitress was fairly unresponsive, the staff seemed really young and more concerned about talking with each other than waiting on customers, and the food was average. I have to say that the cappuccino was delicious… but everything else was just okay, at best. The restaurant didn’t even have the atmosphere I’m used to from Bob Evans. As nebulous as it sounds, it just wasn’t «comfortable.»
I won’t be coming back to this Bob Evans, ever. It should probably rebrand itself, because this is definitely not the Bob Evans I’m used to. Can we call this one something else?! Skip it.

I feel really bad for having pre-​conceived notions about Bob Evans. We decided to grab a quick breakfast before leaving Cleveland and BE was the first restaurant we saw. This location looks quite new — it’s modern and chic with a sense of ‘homey-​ness.
Some highlights of this place:
— Heaps of parking as it’s in a plaza
— Very reasonable for a pretty decent breakfast (under $ 10 for a huge omelet with hash browns, buttered toast, and bottomless coffee)
— Great (and friendly) service
— Free unlimited WiFi
I don’t mind coming back for breakfast.
Good for: quick bite, breakfast, dessert

I have to be honest… I was not a fan of the food. The service was decent; waited a few more minutes that I think I should have to be seated. I feel like a hostess should be at the front at all times, unless she is actually doing something… I don’t think that was the case but whatever. The food was honestly below average compared to other Bob Evan’s I’ve been to. The food to me is better at IHOP than here. I’ll try again some other time…

Go here often for brunch and the décor turns me off… but somehow it’s clean and the staff is friendly. More importantly, the food was good; as in well made. Takes a bit of time to arrive though. I think this place is pulling itself together, albeit slowly.

I have been to this bob evans 3 times now and the third time is clearly not the charm. Lexi was our server or at least she was the person who took our order. It was so terrible if you go ask for anyone other than Lexi for sure. They need to fire the serving staff and start over !!!

Oh boy…
I am giving this location (Cedar Center, University Hts.), 2 stars because at least I did not get food poisoning. I have given it 2 tries since it opened a month or so ago, and if I ever go back, it will be after they cross the 6 month mark, so that the teenager servers they hire have either figured it out, or have moved on to other jobs.
I do not understand why a chain that seems to be successful hires servers that are SO green… I suppose you can make a case that the teens can be «molded» in the Bob Evans «style» (as opposed to hiring experienced servers who actually know what they are doing), but holy moly, it makes for all kinds of crazy when the servers are so nervous/​oblivious.
First visit was for lunch, I ordered chicken noodle soup — I figured something basic, should be good. looked good, lots of chicken pieces… and then I put the first piece of chicken in my mouth… is it possible for chicken to have gristle? all I know is that when I tried to chew it, it chewed back at me… BLECH! I discreetly spit the offending piece of chicken into my napkin (something I am not in the habit of doing). Sorry if I am grossing anyone out, but it is the truth.
I bravely and carefully looked at the rest of the chicken, and while most of it turned out to be fine, there were a few very dried out pieces, and I was stuck trying to figure out how pieces of meat submerged in a liquid can get that dry.
Got the attention of one of the MANY management types that were there (seemed like for every server there were 2 corporate types hanging around). I mentioned to this manager what the problems were with my meal, and he gave the typical «we are new here, I will mention it to the kitchen»… Ok, fine. Good luck with that.
2^nd visit was for breakfast 2 weeks after my first visit, our server seemed to be holding it together well enough on a busy shift. I asked for an extra syrup container for my pancakes, and she brought me a small creamer… neither of us had ordered coffee. I was almost done with the pancakes so I did not point out her error.
I have worked in a kitchen restaurant and also as a server, And although that was a long time ago, I can appreciate how tough a server job can be, I feel sorry for the Bob Evans servers, who apparently did not get a good enough training before opening.