Midas

I do not recommend this place. You are better off going anywhere but here! Worst customer service if any! Also prices are high, they nickel and dime for everything they can get away with! And they find any excuse to not accept the coupons they mail out. This is the worst place to take your car! Very high prices for a very mediocre job!

My recommendation is to stay away from this place. I took my car in for an oil change and a new muffler. The muffler job was overpriced by about $ 100. When I arrived to pick the car up, Kevin told me there were no other muffler options on the market. In addition, he told me that the oil pan gasket was leaking and needed replacement. He gave me a quote which included the cost of another oil change plus the cost of the repair. So instead of informing me about the leak before the oil change, he waited to tell me after the oil change. Finally, the technician left greasy finger marks all over the interior and and exterior of my car. So if you’re wondering about having repairs done there, don’t waste your time.

Had my car battery replaced here on 1÷10÷15 to the tune of $ 151 and I had to have it replaced today 2÷15÷15 at a different auto shop. The battery Midas sold me lasted just over a month, and required multiple jumps during the month I had it. Highway robbery!!!
To make matters worse I tried to come by this evening (5:54pm to be exact) to get the money for my battery core and the place already had their closed sign up even though they should be open until 6:00pm.
Will not recommend this shop to anyone. This shop promises «good deals» and the «lowest price in town» but deliver poor quality service.
****Update******:
Was contacted by corporate, they said there was nothing they could do for me because I didn’t go back to the store to have them replace the battery. I repeatedly told the corporate employee I didn’t go back because I felt uncomfortable at the store (patronizing and unfriendly staff– which I feel was in part because I am a young woman) I also didn’t want the dead battery replaced with the same inferior product.
Even the corporate employee who I spoke with hadn’t heard of the battery brand they installed– and he had previously worked at an autozone for 5 years! That speaks volumes!!!
Corporate didn’t seem to get it. Why would I want to go back to a store where I felt I was poorly treated, condescended to and sold a poor quality product? Why would I want my terrible quality battery replaced with the same terrible quality battery? Life is too busy (working and school full time) to have to ask neighbors/​strangers/​friends to jump me on a regular basis. When you buy a brand new battery to the tune of $ 151 dollars you expect it to work for longer than a month!
Once again disappointed in service, part quality and customer understanding. Learn from my mistake– get your car serviced anywhere but here.

They’re OK when it’s to their benefit. I have been going there for 3 years, in for every oil change. Very nice guys until today. Went in for tires in the middle of a lot of snow. I paid almost $ 600 for cheap tires, but hey it was snowing and I didn’t want to skid around anywhere else. The tires were $ 370 they charged a lot more in shop fees and labor to change tires. So while they changed my tires they broke my TPMS sensor on my rim. I had to call them all day to find out what was going on. They told me they would pay to have it reprogrammed because the one they put on my car was not programmed already. They told me in their words twice they didn’t know which one they broke. So I go in there with my receipt from my mechanic, which was only $ 40. They changed the story and said it wasn’t the one that I fixed. I started explaining and debating the fact that he lied the guy Kevin says, «OK you wanna go there I’ll go there.» And proceeded to yell at me in front of all of the customers. I told him I didn’t want to go anywhere buy having my money back. He yelled, «there will be no money!» I picked up my receipts gave him my comments and walked out because $ 40 is not worth arguing over. Midas, is $ 40 dollars worth losing a 3 year customer that is always more than nice to you that just paid almost $ 200 in labor to put on tires. No longer going there. Please avoid these guys. Very nasty and did it in front of my teenage niece.

5 ½ hours to change my tires and check my breaks. 60 minute wait to accept my car, 4 ½ hours to install the tires.

I made an appointment 2 days prior to coming here. When I arrived, there wasn’t anyone at the front desk. Finally, the manager came out after some time. There was a man in front of me asking to get his car fixed up, but the manager pretty much told the man that they can’t help him because they don’t have time and he didn’t even give the poor guy an estimate as to when they’re available to fix his car. Yikes! It was finally my turn, I told the manager that I was here for an oil change, and the first thing he did was sigh really loudly, as if he didn’t want my service. Maybe he had a bad day? But personal frustration should never be taken out on customers, especially if you’re working in the customer service field! The oil change took about an hour, which isn’t that bad. But I sure as heck will not be coming back again!

I must say, I love this Midas.
Why, you might ask? Because I can get in and out, with a $ 20 oil change, which would have taken me 4 hours at the Toyota Dealership.
The owner is Russian? and he’s a loud friendly guy. He always sits down to talk to me, telling me about his family, about life, just… everything. I enjoy going into this Midas. The other individuals that are there are straight to the point– I get in and out without getting overcharged. And they’re willing to talk to me straight. I hate going to car dealerships, them seeing that you’re a girl thinking you don’t know anything, and then giving you a list of «things suggested to get done.» Oh puhleeze. This Midas? They tell you, straight to the point.
Don’t get me wrong. I’m not the typical girl– I know my car and I know where to get it serviced and how to haggle my way down to a decent price. I’m not one to get ripped off. However, I find that Midas in University Heights is simply stellar– they’re willing to look at my car if I have an issue, and it’s just… good price. In and out on a Saturday in 30 mins? Less than an hour for fixing my brakes? yes, please. Having a friendly owner tell you about life during those 30 mins?
Yes please, yes indeed. Love this Midas.

I’ve gone here a few times for oil changes with nothing to report (aside from somewhat unpleasant customer service). However, the last time I took my car here, they told me that my tires were severely underinflated. They put air in the tires to fix that. A month later, I took the car to another mechanic who said the tires were extremely overinflated! By twice the recommended pressure! This seems like a kind of ridiculous thing to get wrong, and I won’t be taking my car back there.

This place is the worst, stay far far away!
Having come back from out of the country to find that my tire had a small hole in it, I made a poor decision due to jetlag and decided to go to this Midas to get it fixed instead of going to the much better mechanic 2 streets down.
I come in and they tell me it’s going to take 10 minutes to fix. 10 minutes turned into 1 hour of me waiting there with no update. To their credit, yes, they fixed the hole in my tire, but they also broke the stem of my TPMS sensor, something they didn’t own up to. Luckily, getting a new stem was a $ 3 part, but they made a point to make it seem like they were doing me a favor by not charging me to get it installed. Suffice to say, I did not go back there for their service.
Instead, go to Washington Lee Service. It took them 10 minutes and I was out the door.

I just joined Unilocal and am browsing my fave local businesses and am surprised to see a bad review for our favorite car place! So I’d like to write a good one! Our cars are 12 and 14 years old and are on their last legs but Kelvin and the gang takes good care of us everytime we’re in there. They get us out promptly and always figure out what’s wrong and give us fair estimates. I’ll keep coming back!

I have gone to this place twice only out of sheer convenience. I think this is one of the worst run car care shops I have ever been too. I went on Saturday to simply get the oil changed. There was only one other car in the garage when I got there. I was told 30 minutes– it took 2.5 hours. This is the second time this has happened — they never have enough supplies on hand (this time is was an oil filter for my car model). I had to wait while one was driven from another store. I find this ridiculous. I go to another Midas which is closer to my office and have NEVER, ever had a problem with them. I think this place should be closed out of sheer uselessness.