All-Ways Travel

Cecilia at Always Travel is amazing. I had been looking to book a cruise and hadn’t found the right one. My husband having never cruised before wanted something short to get his feet wet. She did the research and found a great 3 day sale with Carnival for a weekend cruise to Ensenada. Cecilia provided me with the details of the various packages and offered her firsthand knowledge of both the destination and the vessel itself. I appreciated not having to research this myself and it was great to be able to hear firsthand about the trip I planned on booking. The booking was so simple! I was able to give my information over the phone and had email confirmations every step of the way. Paying for the trip was a breeze and only required me to provide my card information. Cecilia advised what documents were needed to travel outside of the country and gave instructions for advance check in with the Carnival website. Before leaving for the cruise I received my final receipts and all cruise documents – including printed luggage tags! I was ready to go and boarded the ship without issue. This trip was special for me as it was an anniversary trip for my Husband and I. Cecilia went above and beyond to ensure our room and experience was the best it could be. The service at Always Travel is top notch. Needless to say my cruise experience was stellar – I got a great deal and Always Travel has a lifetime customer.

This is the BEST travel agency I have ever worked with. I have planned multiple trips with them, including most recently my honeymoon on the island of Kauai. We worked with Cecilia, who was very insightful and helpful on activities and even restaurants on the island. The owner, Jack, then overheard us and chimed in, even causing a back and forth over which island restaurant was the best between the two agents.
Cecelia was able to get us great rates on flights and hotels and was very resourceful with a list of on and off island excursions, many of which we did. On top of all this, she was able to eliminate all charges for changing our reservation when we had a family emergency and had to move out trip.
I would recommend this agency, and Cecelia specifically, to anyone and everyone planning a trip.

I also would give no stars if I could. The only thing they can offer is service and theirs is the worse. Put us in a hotel in Paris in a bad area that was a dump. Said it was next to the train station but the station was on the other side of town. Isn’t he supposed to know these things. Barely made our connection in Dallas even though our flight was on time he just scheduled to tight. I could go on and on. Never again!

I would give no stars if I could. We went in ready to book our vacation. Alana helped us out and assured us that she’d find a better deal so we decided to wait a day or so. Needless to say she never called or returned any of our phone calls/​emails. We ended up finding an amazing travel agent (Towne Centre Travel 909−861−2606) Maureen is awesome. Go there — Stay away from this place.

I travelled with a friend who had used All-​Ways before and had a great experience.
We were happy with the service until we got home and needed to get refunds for three items. We had refundable tickets for French rail, and had needed to rent a car instead. He told us he would get the tickets refunded and never did, in spite of many calls, visits, and filing with the Better Business Bureau, The door handle to our room fell off in our Irish hotel, and again, he promised to apply for a refund. There was a mixup about the insurance on the rental car – we used a credit card and should not have been charged for insurance. He promised to get us refunds on all this. I went to a lot of trouble to write letters and give him photos of the broken door.
We recieved NO refunds for any of this, nor did he ever show us any copies of letters, emails, or such, verifying that he even applied for them.