Chipotle Mexican Grill

Went in today to grab a burrito to go! I must say this was my best experience at any chipolte location. The staff was quick, friendly, social able,& not to mention the burrito was delicious ! Close to work and perfect timing (no line) ! Will definitely be back.

Yes it is true serving sizes are a bit smaller than other chipotles have frequented in the past…
Was first in line today so no wait and the store was clean
Friendly staff gave sampling
Sofritas is very flavorful and will order next time… went with standard carnits burrito today.
No major complaints but did get to see the review from others.

Yummy! Quick service and very friendly. Always greets us when we walk in. The food is the best (as always).

I tried to ignore all the negative comments, but I can’t ignore how sick I got. It took me 3 days to get over the pain and cramps. Couldn’t keep anything down after 2 hours from eating a CHIPOTLE carnitas bowl. My bad experience will keep me away forever.

Not sure if it’s just this location or if it’s all of them now. But when did they start skimping on everything!!! My burrito was not what I remembered when I used to go to chipotle like 4 years ago. It’s so much smaller and not as fat. I used to save the other half because it was too much. Now it’s a joke and the price for it is ridiculous! Not ever going back to ANY chipotle. 2 stars for the fast and friendly service at this location.

This place is awful. I wish the fire would’ve burned it to the ground.
And add to that they had to close down about 15 stores for a week because of E. coli poisoning that put people in the hospital.
The clencher is that they are bad neighbors; the business next door (The Spot-​formerly 7^th Heaven had the same problem with Chipoopy) put up a fence on their own patio so people could have a beer outside and Chipotle harassed them for it.
Unless you’re a skinny-​jean-​wearing hipster who can’t get enough Chipoopy, go to Taco King instead.

Place sucks. Employees are snobby and think they know everything. Have fun getting a dirty look from the more than fat management. Employees find pleasure in talking crap about customers, right after they leave. Steak is undercooked often, not cut correctly by Chipotle’s standards. Chicken is burned. Portions suck as well. They throw away all their food anyways so why is it such an issue to give more rice? On rice, it is never flavored enough and is clumpy. The guacamole also does not taste fresh when I went. This place tries so hard to become «restauranteur» and they still aren’t. I won’t come back.
TLDR; Don’t come. Lines suck, food tastes not so fresh, guac sucks, and the staff is horrible in customer service but number one in being rude and pretentious. I will not be back!

I live closer to this location but drive to Montclair instead due to the portion size they give me every time I go. Ridiculously small!
I’ve never had issues with their customer service. They’ve always been nice to me.

We’ve been ordering here from where i work nearby. At least two times a month. The taste of the food is not consistent. Its either no taste or its good. My friends order gets messed up all the time. She wants no pico, theres pico. Wants corn, no corn. And the order is faxed over. I just dont get it.

Chipotle is always good for me. Love the barbacoa with their hot sauce. Eileen likes their quacamole [ick]…
The staff are always friendly at the store in Upland, and the place is always clean. I do wish the seats were a little more comfortable.

I will admit that although I live around the corner from this location I have not been in a while. The service here consistently is friendly and pleasant. I went in on Saturday as I needed sustenance and right now I am staying away from meat, but I was rushing around with errands and wanted to grab something healthy then be on my way.
I ordered a burrito bowl with Soffritto, black beans, guacamole, lite sour cream, corn salsa lite cheese, cilantro rice and lite lettuce. It was horrible I made myself have 3 bites but I couldn’t eat it. The corn in the corn salsa taste like they were al dente corn and the beans didn’t taste cooked all the way either :(I asked if they had changed recipes recently (as I haven’t been here in a while) and they answered no then i was given another bowl w/​o Soffritto cuz I thought that may be throwing me off as well. But the second bowl was just as bad so I ended up taking it with the intention of giving it to a homeless person.
When I arrived many of the table areas were dirty but they sure were nice at the counter though and I did notice that they had to keep calling ‘cashier’ a few times to get the young ladies attention LOL
Respectfully reviewed

This place is like all other Chipotles I’ve visited, I’ve been here a few times & have never had an issue. On my last visit a homeless man came in and asked for some food, he was given a plate & a drink which is VERY COOL & will have me returning.

We had a fax order for our office lunch today. Again orders ware wrong. I got wrong meat, no rice or vegetable in burrito bowl. Steak was so fatty and tough. Stop eating after the 2 bites. Ordered chips, didn’t get one again. It is a fax order… all the options are selected on the sheet. How can they mess up so badly???

This location doesn’t care much for their customers. Last week I was short changed by a few dollars and when I called the store manager she really gave me a hard time. I only asked that she see if their drawer was over at the end of the night. I finally got her to agree to call me the next day one way or the other. Guess what… yep, she never called.
Great store manager

After seeing all the reviews about poor customer service, I had to add my two cents in. I’ve been to this Chipotle more times than I could count and I have never had an issue. Even still, I can say that recently they hired an extremely wonderful new gentleman that always has a smile on his face and goes out of his way to be very accommodating and nice. I’m going to go out on a limb and say that was partly due to all the negative comments on this page… so, customer service is not at all an issue here anymore if it ever was at all.
As far as portions go, when things are busy these poor people barely have time to breathe much less make sure you get all yours. If you’re displeased by what they’ve given, just speak up… duh.
As far as I’m concerned, this location is awesome and people are too damn picky.

Go to any other chipotle… STAY AWAY… not this one.
The ladies are noce and friendly b7t thats the only reason they get a star. Came in for lunch today for the family and picked up a few bowls. I should have paid more attention but they where rushing me thru the line even though no one was behind me. Anyways the dark haired gentlmen was cheap as hell in tegaurds to portions. The bowls where full of lettece… i got screwed on meat, rice and beans. Then once I got home my wife also had a hair in hers. Its funny, even my 5 year old asked wheres the meat.
I would take this crap back but live too far away.

Let me start by saying that I LOVE Chipotle. Chipotle is the «build your own burrito» king!
I generally love the flavor profiles they’ve developed for their chicken, steak and barbacoa (beef) meats. I’m partial to the black beans and white rice and I go for a heap of guacamole/​avocado instead of sour cream every time (though the sour cream is a good option if you like it).
My issue with THIS Chipotle is the customer service I always receive. I’ve visited on several occasions when there is no line or «rush». Even then, with nobody behind me in line, I feel like the employees try to rush me through the line. I feel pressured to stick to my usual because I don’t want to hold up the employee any longer than he/​she obviously wants to be.
In addition, there have been a few times when I’ve got the rude, dragged out sigh when I’ve made a mistake on something I want in the burrito. I felt so bad that I said «you know what, never mind, just leave it, I’ll eat it that way», to which, I received even MORE attitude.
Once, I brought my 1 year old (and a few months) daughter with me and she made a HUGE mess on the floor. I had planned to clean up as best I could before I left, however, an employee walked by and made sure I heard «I had just cleaned this area up» as she walked by.
Look, for those employees who work here that are going through school or have aspirations for something bigger: We’ve all been there, and this is only temporary, so lighten up. For those employees who are going to work fast food the rest of their lives: You had your chance, and you blew it, now deal with the consequences of your poor decisions.
Sadly, I will be back, but only because my family and I love Chipotle and there isn’t another one around for miles.

AVOID THIS CHIPOTLE LIKE CANCER!!!
Ordered online to pick up around 8pm during the weekday and stopped by precisely 5 minutes before.
Noticed this location was completely empty and no customers, didn’t think much of it but I was wrong.
This location has terrible workers with jibber jabber and none of them greeted me and had to wait until they were done with their conversation which was nothing work related btw.
Paid for my order and when I got home, my heart sank because I got ripped off big time! My burrito bowl was filled about half way of the bowl and aside they skimped on everything else including guacamole which I paid extra for!!!
WHAT A RIP OFF!
DO NOT ORDER ONLINE OR STOP BY TO EAT HERE IF YOU WANT TO GET CHEATED!!! THEY DON’T GET YOUR BURRITO BOWLS FILLED!!!

I love Chipotle in general but this location is staffed by a bunch of rude, disrespectful employees.
The employees were bickering at each other because one wasn’t making an order correctly. They had no regard to remain professional in front of customers.
The two men in front of me said and I quote, «Not only are we getting a meal tonight but a free show. «
Cynthia, the cashier was very rude not only to me but the Woman ahead of me. I will never come back to this location simply because of the poor customer service.

Love love love their customer service!
Faxed in our order today and four of us ordered!
Got there at noon, unfortunately our food wasnt ready.
They had asked us to wait 15 more minutes as the chicken wasnt ready!
We were patiently waiting for our food to get ready and next thing we knew was the workers gave us our lunch on the house.
They apologized and insisted that we dont pay for our food and our drinks as well.
Hour later GM called our office to let us know that that were so sorry and that they wish to see us again soon!
I’ve always loved their food but with their service so amazing! I’ve never seen such place give free food and do a follow up call too!

yummmmmy barbacoa bowl :)