FedEx Office Print & Ship Center

This was my first business experience with Fed Ex and never again! It was a Friday late afternoon, I had a dress to ship overnight express, I was very very specific about needing overnight delivery on Saturday and I was willing to pay any amount to get my package delivered overnight. The older gentleman at the counter, Mahamed, helped me.
First of all, when he took my dress he literally rolled it into a ball and shoved it into the box and pushed it down in, I was shocked! I asked him if I could fold it properly and he gave the box and dress to me and I carefully folded it and placed it in box neatly; there was adequate space.
Next when I was at register to pay he explained the cost would be $ 105 for 8:30am delivery and I agreed and then he said if I waited til 12 noon delivery that I would save $ 30 so of coarse I said ok for the savings, since it was only 3 hours later. I asked him several times that it would be delivered tomorrow and he said yes and he said to make sure someone was there tomorrow (Saturday) at 12noon to sign for the package. Before I left, Mahamed wrote his name at the bottom of the receipt and requested me to do the feedback and give him «5» stars, he repeated it again, «5» star feedback. I left very happy thinking my package would be there overnight.
The next day after checking Tracking I was horrified to see it wasn’t scheduled for delivery til the next business day, Monday! I called FedEx and tried everywhich way to get my package delivered the same day no matter the cost but it was impossible, my package was in a sealed container and wouldn’t be shipped or opened til Monday. First I spoke to a FedEx Supervior and then a Fed Ex Manager, I wanted to know what was the mix up, it appears that Mahamed didn’t fill out the shipping label properly, he should have checked a box which requested FedEx Express Overnight Weekend Delivery but instead he left it unchecked for Fed Ex Weekday delivery.
My package wasn’t delivered as requested overnight, myself and the package recipient were literally in tears. Such a huge disappointment and waste of money.
I asked about a refund and was told I had to wait till 5 to 7 days after package was received to be able to check into getting a refund.

This location is terrible. BEWARE! After 5 days, they will send your package back WITHOUT calling you first. They don’t even understand why they should call you. Then they will not help at all. They will just shove you off to customer service and say it’s not their fault. It’s typical of absolute minimum necessary to keep the doors open. Find a place that actually cares about you, the customer.

Bad service wouldn’t tell me when my package arrives in all its really bad service I prefer up cause they actually know what there doing & have good service

Horrible service! Twice in the last month I went there for simple tasks. The first time I need to print a document from my flash drive. After attempting to do this I was given an error message. I approached the counter where two employees were standing there talking and asked for help. I was told «there must be something wrong with your file». And they went back to their conversation and left me standing there. Second time I went in to make 2 copies of a document /​the feeder on the top did not take my paper so two blank copies were made and I was charged for them. I asked the employee there «Annabelle» for help and to see if I could get refunded for the two copies. I was told that the feeder did not sense my paper but I still had to pay for the 2 copies!
I use public transportation and the location of this place couldn’t be better for me because it is walking distance from my home but I will now be taking my business elsewhere.

TIPS TO READ BEFORE YOU COME IN:
**********************************FOR SHIPPING!*****************************************
–Make sure whatever is inside your box is not shaking around in there. That’s the first thing employees look for. Their job is not to convince you to buy a box but to make sure your stuff gets from point A to point B SAFELY. If they see that isn’t the case, guess what they’re going to offer you a box. FedEx doesn’t want to be held liable for your booboos!
–Don’t I REPEAT DON’T! try to ship in a retail box. NUMBER ONE THING THEY ABSOLUTELY WONT TAKE. I know, the sender sent it to you this way, but if you’re going to send it back you better make sure it’s packed up to par! Put it in a SHIPPING BOX! A retail box isn’t going to protect your printer, modem, cable box, etc from other big ass boxes. Yes, I’m talking to you HP Printers and Timewarner!
–They don’t care if the item is already broken, they care that it is packed right. So if you don’t care about the item, just pack it right.
–Another thing, don’t bring a box that looks like it’s falling apart. They will definitely not take it.
–NO! THEY DO NOT SELL STAMPS. This is FEDEX.
–NO! THEY DO NOT NOTARIZE HERE.
–NO! They do DO NOT take UPS or USPS stuff here so don’t drop it off here, they will put it to the side and it’s up to you to pick up your own stuff. If it gets lost or it doesn’t get there, that’s on YOU! Read your labels people!
–Don’t wrap a box in brown paper. They are not the post office. They will not take your box!
–Don’t bring your stuff in a USPS box, they CAN’T take it.
–Don’t try to ship anything that isn’t paper in an envelope or pak. Seriously people, get a box!
And again, make sure it doesn’t shake.
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****************FOR PRINTING, SIGNS AND GRAPHICS, PRODUCTION, ETC.************
–If you’re coming in to print something* attach and email that shit to
When you do that you get a code back to your email. When you come in to FedExOffice walk straight to the self-​serve printers and …
hit Print. Print with Retrieval Code. Insert your Debit/​Credit/​FedExCashCard. Type in your code. Choose your settings (B&W or Color, page size blah blah blah) and then guess what that shit is gonna print out your shit
If you have a flash drive. Guess what they have an option for that too! Hit Print. Insert USB. Insert your method of payment. It’s going to have you select the file. It’ll give you a preview and voila. Pick your settings. Print that shit. Bam!
*This will only work if your shit is in PDF, Word, or JPEG format. If it’s not in that, then change it to that!
–Tap the screen on the printer. It’s a touch screen. It has a screen saver. Just tap it before you start.
–If all you have is cash, at the front of the store there is a machine that says SELF-​PAY KIOSK. You hit obtain a new card, the machine shoots out a purple FedEx cash card, then you put that in the card slot and insert your cash. You are not buying the card you are just loading your card up with money! THIS ONLY APPLIES TO CASH CARDS! Oh and guess what? You can ONLY insert cash into CASH CARDS. That means you can’t pay with your debit to insert money into a cash card. LOL Make sense?
–Scanning something? They cannot access your email but they do have workstations the first two to the left have scanners on them. Don’t know how to scan? When you sit down at a workstation there are STEP-​BY-​STEP IDIOT PROOF instructions on how to use the scanner. Just make sure you hit Design Workstation and not Basic Workstation.
–If the machine says there has been a processing error on your card, it’s not the machine’s fault, it is your bank’s fault. It is a security thing, take it out on your bank not the employees. Try a different card, if that doesn’t work, try cash, worst case they will offer you a convenience card.
–If you want to send in a job for production, DON’T email them about it. Do a print online order in their website. Even if the stupid automated email message says that they will contact you about it, they won’t. I know they should change it right, you’re preaching to the choir, but they haven’t. Save them and yourself some bs and do the PrintOnline way. It’s the ONLY way.
Always remember, machines break or act up. They are not perfect. If this happens, don’t take it out on employees. Shit happens. Relax. Oh and don’t be rude.

There was an older gentleman by the name of Tony that worked at this Fedex Office for over 16 years. They decided it was time to fire him because of standard trips to the doctors office etc… Talk about loyalty.
Another true moment of the type of Company Fed Ex Office really is.

I was ready to give this place at least a 4 star review right up until I got off the phone with someone who was probably one of the 5 worst customer service people I’ve ever spoken to. When I went in earlier today I spoke with an assistant manager named Chris who gave me the email address for the location and said I could email in an order. So, I got back home, emailed the order and got an automated email back saying that someone would contact me within the hour. Chris was very nice and explained everything well in spite of being busy, so if I had to base my review on my interaction with HIM, it would have been at least 4 stars.
Because Chris had told me to follow up, I called in. And some lady answered the phone with that saccharine sweet tone people use to cover up an attitude and downright laziness. She first tried to tell me that I would need to place the order through the automated system. She proceeded to tell me that the followup email I got that someone would contact me about my order was really just a form email. And that the employees NEVER checked the email for orders. Which is strange, because… dear FedEx, why would you send an email saying that someone is going to follow up with me about my order, when your employees apparently never check the email. How does that even make sense? I could tell she was angling to have me re-​submit through the fedex system in a desperate attempt to avoid doing any work. When I told her that Chris had told me that I could email the order she came very close to straight up calling me a liar. Because Chris hadn’t told her to be on the lookout for an email. But for real, shouldn’t you be checking the email? Why should Chris have to tell you to do your damn job? Especially since you KNOW that FedEx is sending a confirmatory email to everyone who emails that address? Why wouldn’t you at least take a look at it every once in a while?
Long story short, she finally agreed to print the order, but I would not be surprised if she «forgot» to do it by tomorrow at noon. I should probably bring a copy of the email with me to the location.

This place is a joke! The employees act like they could care less about their job and the manager is even worse! I absolutely hate this location!

The shipping services & shipping employees are VERY helpful & always get the job done right & quickly.
Manager Muhammad really cares about his job, & how the work is done by all employees.
I have come in with 20+ packages & they crank em out quickly.
I cannot speak for the printing side, I have not used their services.

Worst service ever from Anabel came in asking to make copies and all she did was point me to a copier after two copiers F uped my projects then Manager got involved thats why they get two STARS! If she just took my order from the first place would not have been in there store for 1 hr… Poor service ! Line of customer with employee vacuuming!

my husband just left this location. we wanted to print my son’s birthday invites and they told him I needed to do it online and get a confirmation number, could not email the pic to them. I went on the site and it lets me upload without a confirmation number so pretty much we were assed out. There is a bagful of shitheads who work here and I could hear them being jerks and being dismissive as my husband kindly talked to them.

I honestly really can’t stand this location. I used to work for FedEx office, and would recommend it anytime. However, this locations manager was completely dishonest with me. I went in to print something off of the computer. I found out that I didn’t have the correct website and logged off. Normally in this situation, when I was working there, we would refund a customer’s charge if they could not do what they set out to do. The manager told me that they «could not do it» then when I mentioned that I am a former employee, he said that they don’t do it anymore. My Dad still works at Fed ex office and still does it. Completely terrible. Stay away from this Location.

I came by here trying to drop off package, I had to stand in line for nearly 45 minutes. You really can’t blame the employees because there was only two. This location is understaffed, they need to hire more people, I’m going to stick to pick up next time

So cool! Never been to one of these and the girl walked me through step by step. She was very nice! This was at the end of May.

Horrible service ! I’ll never come back to this location! I came in on Sunday around 5:30, it was my first time ever coming here. The lady there was very rude i think she might have been a manager because she was dressed casual. I was using the computer which u are charged per second, i needed help so i went and asked one of the workers for help. She was talking with another worker dressed in uniform. I let her know i wasn’t sure what i was doing because I’ve never been here she was very rude and told me okay she’ll be with me in a second. She carried on with her conversation and never came to help me. Another worker which was a male seen i needed help amd came to help me. He on the other hand was very kind. I was waiting for some one to help me longer then the time i actually spent on the computer. I wouldnt recommend this location

Everyone who works here needs to take customer service classes! I feel bad but I won’t ever take my business here again. The older African American gentlemen is great! Very customer friendly and deserves a raise!

Horrible service. Employee on the phone, when I asked when he could help me he said he didn’t know. I asked again, 5 minutes, 10 minutes, an hour, his reply was no not an hour we will be closed.
Had to leave. Obviously there are people who would love to have this job. Hire someone who wants to be there.

These offices have been 200% better since remodel and trust me I hated these offices here’s the comparison:
Before:
— rude people
— they would reject packages and try to sell you to have them pack it and will charge you
— place looks old
— no parking
Now:
— the people are way nicer
— they do not reject packages anymore
— organized and easy drop off
–designated parking for drop off
— I can print my labels on the spot for free
(As long as you have a FedEx account)
These mean a lot because I ship out a lot of items everyday and before after a long day of work cutting close to the pick up deadline then they reject the package it will ruin your day I am glad you guys are way better now!!!
Good job

Find another Fed Ex location. Only one register that can log in shipments is working? It’s peak time. If this was not a prepaid return that I want a receipt, I would walk out of here!

I had a large 60 lb Canon printer box ready to ship with label. I taped a wrapped printer paper pack on the outside of the box. The worker told me that I wasn’t allowed to ship it because of the taped paper pack on the outside, and because I had to package my large «retail» box in another box. I understand that the printer paper should be packed in the box, but not the fact that she told me to put this gigantic box in another box. I told her the printer shipped to me in this current box, and I asked if I could just put the printer paper pack inside the current box.
She went off on some explanation about shipping pallets that made no sense at all. I went home and repackaged the printer paper pack inside the current box. Then I went to the FedEx distribution center in Rancho Cucamonga. They accepted it with no questions asked!
I don’t know if the other worker was too lazy to accept such a heavy and large package, but she seems to not know what she’s doing. Save some time and take your packages to the distribution center! Hope this helps!