Jimmy John’s

Sandwiches were not made fast and it wasn’t busy. The customer service is horrible. They seem clueless and are rude. Never coming back.

This place is so good. If you like super fresh bread and super fresh ingredients go here! Try the jalapeño chips!!!

Not too impressed. Ordered a roast beef sandwich. Had way too much mayonnaise & not enough roast beef. It was basically a bread and mayonnaise sandwich.

I love jimmy johns. I first went to one years ago in Birmingham, AL and the food was straight forward and delicious and the staff was so friendly. I’ve had nothing but the same experience here in upland. The turkey tom with added avocado and jalapeño chips are perfect with a Mello Yello. (if you like soft drinks)

Not worth waiting 30 minutes for a $ 1 sandwich. Sandwich was pretty plain. Such a Bummer

Customer appreciation day was the best idea they could have ever had, 1 $ subs were amazing, we order from here all the time and love their food, if it wasn’t for the computers being a bit on the slow side, we would have gone through the line in a matter of minutes, great place for some food

First time going and I had the #12 and it was delicious! The service was so friendly and fast, the food was great! All the ingredients tasted so different and had their own style of taste. Nothing generic including their cookies and chips!!! Definitely coming back!

Went in today to grab a sandwich. Had a gift card and everytime I swiped it the card reader said card reader error. Three employees later they still couldn’t take it. Don’t understand why they couldn’t type the number in. They said they couldn’t take it and asked how I wanted to pay for it. I was rushed on my break or I would have left and gone somewhere else who wanted my business. Sandwich was good. Employees not knowing how to take a gift card manually upsetting.

I have to be fair sandwich was ok. Just not impressed.

Pretty good, I would say its pretty similar to Jersey Mikes. Sandwich was tasty, not too many veggies but still had good flavor. One neat thing, they have pickles as a side. You can get it whole, halved or quartered. Nice addition to the regular sandwich.
I agree with other posters, the water tasted super funky. I just sipped it and didn’t drink much.

That beach sub is a game changer! I add bacon and its soooooooo yummy!!!

I ordered a #10 with avocado and a Italian night club with bacon and hot peppers, got charged of course but NO avocado, NO Bacon, and NO hot peppers. This is the first time i get service like this, i was gonna go complain but it’s a 20 min drive.

Incredibly friendly staff, super fast service. Excellent food! I highly recommend the roast beef with the jalapeño chips on the side. And although this seems like a small thing, for me it’s huge — they have the BEST ice. I sometimes refill my cup with just ice and use it as an after lunch snack. Definitely a regular place for me to lunch.

It’s tough for me to write this review because our family really enjoys Jimmy John’s sandwiches but the inflexibility of this location is really frustrating.
About a month ago, we went to JJ and asked for a slim #5 which is $ 4.99 and comes with only salami, capicola and cheese. Instead of capicola, we asked for ham. They said that would be $ 1.50 extra. Since we sandwich shop a lot and no other establishment requires such, we decided against buying the sandwich there and left.
2 weeks later, we went back and asked for the same thing and was given the substitution without any extra charges.
Last Friday, I went and asked for the same thing and was told it would be $ 1.50 extra. I realized it was the same crew as the first time I’d asked for it so I said fine since my son really wanted it and since he also decided that he wanted to be healthy and add lettuce to his creation this time. I asked for lettuce to be added and was told I couldn’t have lettuce since I was getting a slim. I said in reality I’m no longer getting a slim since you just charged me $ 1.50 to get ham instead of capicola. They said no. Ok fine, the sign does say just meat and cheese. I then asked for the sub instead which is $ 6.49 since that does come with lettuce and a bunch of other things my son didn’t want. I asked them to take off the 5 things he didn’t want and leave it with the salami, ham, cheese and lettuce and they said no they would still need to charge me $ 1.50 extra since the sandwich didn’t already have ham so that would be $ 8. I said now you are taking away 2 meats and I still get no credit for that exchange. They instead recommended that I get the #9 for $ 9 so that I could get salami, ham, cheese and lettuce. The original sandwich was $ 5 so essentially the only way I could switch one of the meats and add lettuce was to pay $ 4 more for the sandwich. Since I’d agreed to pay the first $ 1.50 extra, I asked for a side of lettuce and they said they had no way to charge me for that and had no container to give it to me in. I then suggested that they use the papers they put the sandwiches in and they said they couldn’t do that because it violated the County’s Health Code. This makes no sense to me how it’s ok for the sandwich to be placed in this same paper but yet it’s a violation for the lettuce alone to be placed in it. Maybe they shouldn’t be using it for the sandwiches if it’s not safe for the lettuce ???
Please note: I have not seen any sign at this location that prevents you from substituting a meat for another one of like price.
At this time, I’m not sure if it’s just inflexible employees or if it’s the way this particular location chooses to run. I understand that this is a franchise, however it damages the Jimmy John’s name for a location to be so inflexible. Looking at this situation another way, it was essentially $ 2.50 extra just so I can get lettuce added to my son’s sandwich, if I accept the fact that I was already willing to pay the $ 1.50 extra for the ham and apparently according to the employee, only the $ 9 sandwich allowed for what I wanted. All I wanted was lettuce. $ 2.50 for lettuce. NOT REASONABLE!!!

What the HECK? No cheese included on a turkey sandwich and for $.75 you ONLY have the option of PROVOLONE?! Then, the bread isn’t good, the meat is average, and they only put mayo on it unless you ask for mustard.
What makes this SO much worse is that there’s a Jersey Mike’s, Which Which AND a Sprouts all within a 10min drive. Heck, the Sprouts is in the SAME parking lot. And those are just the larger sandwich making options. Plenty of small shops abound AND there’s also a Vons and a Haggen’s nearby. Smh. If this place lasts long enough for the owners to read this review, I’ll be surprised.

I reaally liked this place!
I would say its like 10x better than Subway!
I got the beach club and it was so good!
Great Service, Friendly employees…
I Will definitely be back

You know, I keep trying new sandwiches and they keep getting better and better. Whether I use their app or just walk in, Jimmy Johns is «Freaky Fast» every single time! Thanks guys for giving me and my family a consistently yummy and friendly experience.

When my husband and I go back to Iowa to visit his family every year, we always drive past a Jimmy John’s. We never tried it, but I always thought the name of the place was cute. So now that they have opened up in California with a location in the same shopping center of my beloved Sprouts, how could I not try it?! Today was the first I hope of many visits! I walk in and look up in awe of the gigantic menu hanging over the register. Michael (or was it Mark, I threw out my receipt) behind the counter welcomes me and immediately knows that I am a first timer. He proclaims that their sub sandwiches are the best, much better than Subway, and as if on cue, this little girl that’s having lunch with her family walks up to me and says, he’s right, they really are better than Subway! As Michael Mark and I chuckle, he says honest, I didn’t tell her to do that! Michael Mark then describes some of the subs to me, makes some recommendations, shows me the sub roll (and again on cue, another sever in the back steps forward and holds up the roll for me to see), and I go with some of those recommendations – #12 Beach Club (turkey breast, provolone, avocado spread, cucumber, lettuce, tomato, and mayo) and a gigantic dill pickle cut in quarters for a buck. For my hubby who already researched the menu – #8 Billy Club (roast beef, ham, provolone, Dijon mustard, lettuce and tomato) and a Chocolate Chunk Cookie.
What really blew me away – as I was paying with my ATM card, out came a bag with my order! How the heck did they do it that fast?! As I sat in my car checking the bag to make sure the order was right, I saw a take home menu/​flyer stuffed in the bag that said Subs So Fast You’ll Freak! Well, I didn’t «freak» maybe because I was still coming out of a sleep in late coma, but I can attest that they made the order freakishly fast, and yes, it was correct. Then upon opening up the subs at home, they were pretty tasty (and of course, better than Subway), as they should be because they are using higher grade products and charging accordingly. So, Michael Mark and little girl who testified at the shop today – you are absolutely correct! I will definitely return. However, I think I will customize my sub next time – in my world, Dijon is better than mayo. And kudos to Michael Mark for knowing his menu and product so well, and the rest of the elves in the kitchen who truly made the sandwiches freakishly fast. I haven’t seen that level of professsionalism in quite a long time! Though I also enjoy Jersey Mikes, I don’t have the patience for those lines and the slowness of the staff/​assembly line. I guess I’m a now Jimmy John convert. Take me to your leader!
P. S. They also deliver if you live/​work in the area.

I love this place. The sandwiches are made to order and are fresh. I have never seen anyone complain about the food here. If you like Italian then they have an Italian sandwich to die for.
The service is great the people behind the counter are the nicest people. The food is made fast and precise. If you want something that is good and you get more bang for your buck then this is the place. It is better than Jersey Mikes and way better than Subway.

Lady came in to offer us samples for the place opening next week.
I may be wrong on the actual opening date since she just said «opening next week»
She gave my office samples enough for everyone. The sandwiches were wrapped in individual portions with numbers indicating what it was. We were given turkey, ham & cheese, and veggie one.
She indicated that the place offer delivers, online ordering, and catering.
I had their Ham & Cheese one and it was delicious. Something about their ham it was very rich in flavor and also their bread is amazing. Unlike the other sandwich shop breads it was very good in texture. Not so doughy not too heavy just the way how it should be made.
Definitely will go back once they open up! Think I know where I’ll be for lunch.