Kohl’s

This store has closed permanently. They sold their coat hangers, racks, jewelry cases, and everything. The other Kohls in Upland will close in July 2016.

Well, this place is closing in a few days. I think the Wal-​Mart down the street opening up a few years ago did it in. Sad.
I’ve always thought Kohl’s was a great place to get a bit higher quality clothing and bedding than you can get at Target (and definitely better than Wal-​Mart). This is where I typically purchase most of my work clothes.
This Kohl’s used to be a Mervyn’s before. I don’t have any idea what kind of store can open up here now that there’s a Target and two Wal-​Marts in the area.
Better use that Kohl’s cash and those gift cards before they become worthless!

This used to be one of my favorite stores but it’s no wonder why this location along with others are closing down. When an employee downright lies to you it really upsets you as a consumer. I would always purchase my watches through Kohl’s because they would replace the batteries for you when needed. Today I asked an older gal by the name of Jackie if she could assist me with replacing the battery on a watch I purchased here and she told me they don’t do that. I asked her as of when they had stopped replacing batteries and she said a couple of months back. She must have taken me for a fool because the watch repair kit was right in front of her while I asked these questions. Horrible customer service! I asked another employee if they still replaced watch batteries and he assured me that they still do. Stores close down because of bad customer service. A lot of time wasted, very disappointed!

This Kohls is one you will want to skip altogether. Hanger sizes and clothes sizes do not seem to coincide, and it is common to find menswear in the ladies and juniors department’s. Other than at the registers which are overly filled, sales associates are nowhere to be seen. The changing room in the juniors department was an absolute mess. All three of the stalls were filled with clothes that were turned inside out, and scattered all over the floor. There were dust bunnies everywhere, which leads me to believe that they do not sweep in that area.

I had a «HORRIBLE «experience at this store today January 23, 2016. I stopped by to purchase pants for work. I’m in the junior section searching for pants. As I come across some pair that I like, I see a bald stocky man looking at me. Across from where the dressing room was at. I was feeling uncomfortable since he kept looking, staring at every move I made. As I am walking around looking at clothes he continues to stare and practically stocking me. I thought perhaps he was waiting for a girl to come out of the fitting room. Since men tend to to that. He was lurking around in that section close to were I was. I decide to go try on the pants. As I went in to the dressing room, I noticed that 3 stalls fitting rooms were full. I came back out and waited for several minutes for them to be available. I went bk check like 3 times for them to become empty. As I’m waiting I went back to look around in the junior section. I’m looking around waiting for the dressing rooms to be empty. As I noticed a young Caucasian girl came out of the dressing room. I headed to the fitting room. Went inside the biggest one. The one for special needs, since this one was the only one that was available. Not a minute had gone by when I locked the door. Put my purse down, the pants down on the bench to this start trying them on. As this bald stocky man barges inside the Women’s/ Juniors fitting rooms barges knocks on my fitting room door. He said“Ms. I’m an agent from Khol’s I left something in there» I opened the door, he came to get some type of scrunch or head band on the bench. I don’t really recall what it was. However it was some type of women’s accessory .I didn’t know it was there to begin with. Until he came to retrieve it. I was very, very upset stormed out, didn’t try on the pants, I planed on buying. Went to locate a manager. Explained what happened. Made a huge scene This was unprofessional. Very unnecessary. He had no right to come inside the fitting room. I wasn’t stealing anything. He should approached me after the fact not while I was going to try on the 2 pair of pants. Second how did he know this item was there. I’m not sure if it was a sting operation or what the hell it was. What was his purpose of following me and retrieving what ever object was placed there? Why didn’t he go in there before I went. Thirdly I look younger than my age. Like early 20’s or a teen even. I’m 38 a grown ass women who has no need to be followed around in the small Junior section!!! I felt humiliated, embarrassed and I will never again shop at Khol’s in upland Ca! Specially at that store that I’ve been to numerous times. I’ve bought a lot of stuff there for my home. This security agent needs to be trained on how to approach a person in a professional manner. He There was no need for him to storm in behind me in that manner. Unnecessary !!! All the manager did was apologize and said she would talk to him. I was so upset that I didn’t get the managers name. Or even called him over to direct the issue to him directly in front of the manager. This type of situation should not happen. Maybe I was profiled, I’m Hispanic and look younger than my age. This was situation was unnecessary!!!

Again for the 4^th time I’ve visited this store — never enough staff to help customers in any department — jewelry, shoes, kitchen and of course a HUGE line for the cash registers. I only came here because my friend wanted to come — im never shopping at a Kohls again — hope they go bankrupt.

Not a bit of service. here or any other Khol’s. never does an associate ask to assist, etc. In fact, the ‘dodge’ or ‘walk around’ is the only form of acknowledgement you’ll received at the retailer. Every Khol’s shares this service fail.
Moving forward, the checkout/​cashier point is so so very slow! I cannot believe how slow the process of taking money from the public is here! This time consuming process/​waste is the worst!
To recap… 1. There isn’t anyone who’s capable of delivering any form of communication and or customer service.
2. Checking out/​returning/​exchanging merchandise is the ‘cherry on top’ of the Khol’s Customer Service Fail.’
Good Luck.

Love Kohl’s, they always have great deals! Can’t go wrong. Lots of specials going on all the time and clearance items are really marked down. They carry all great brands too!

Love Kohl’s always good deals! Can’t go wrong. Lots of specials going on all the time and clearance items are really marked down. Good brands too!

The customer service was great when I came in. customer service lady was more than happy to call someone to come and help me. Ive never had a problem shopping at kohls! They have a large variety of different clothes and clearance racks. I read some of these reviews and I don’t understand how negative people can be! You can’t come into a store being rude and expect the customer service to provide everything you ask for. There are certain rules and respect. I feel bad for the workers here. Sometimes they get rude customers. and I can tell they’re trying their best to solve the problem.
Five stars for their work and effort!:)

I will not be returning to this store ever again. I’ve only had bad customer service experiences but today I finally had enough. I was directed to the customer service counter in the store to return some clothing, but I didn’t realize that right in front of the customer service are counters for checking customers out. I stood at the regular check-​out counter for 3 minutes when another shopper asked if I was being helped with returning something. I replied, «no» and that’s when the customer service representative, Melissa, told the other shopper, «that’s because that’s not customer service.» Melissa had been standing at customer service and saw me waiting, yet didn’t inform me that I was standing at a counter that wasn’t even being used. I’m generally really patient so I typically don’t go find someone to help me if I don’t get helped immediately, and I didn’t think much of it when someone wasn’t at the counter at 10am.

Very bad expirience at the customer service desk. I was doing an exchange for a pair of maternity pants for my pregnant sister. I brought up a pair I found in the clearance rack, when the lady tells me in a rude manner that «this tag isn’t even for these pants. You switched it didn’t you?!» I was so offended because I did not switch the tag. Apparently in the time gap of two mins I managed to find a tag of another pair of pants and switch it. So offended and employees like that should not be working under a title of «customer service».

Most of the time I’ve had a very nice shopping experience at Kohls. Today was a big exception. I was trying on clothing in the Mens dressing room when this woman walks in with her son and 2 daughters. I’m a grown man. I complained because she should not have been in there at all. My mother used to take me to the ladies dressing room to change when i was a boy. The gentlman that I made the complaint to told me that his mother used to do the same thing with him when he was a boy. I was floored. The guy was older than me. I waited until I thought she was done and went back to try something on. You guessed it, the cheese ball was back with her creepy kids. If I walked into the womens changing room with my daughter, what do you all think would happen. I’m really very upset and plan to call the main headquarters. Shame on you Kohls. I left a complaint at the register at 4:06 pm

I really love this store, great employee, always came in a good time where everything was clean and most of the items were on sale! One of the cashier name Tai was VERY very helpful and he actually got me approve for a kohls charge as well! Not to mention he was cute blah =P

Customer service was better today. Still. this location always appears ‘picked over’ and it is difficult to locate merchandise. That am why I am surprised I located a pair of sandals– of course I had to search through an entire isle of boxes to locate the the mate to the display shoe.

I don’t know if it’s this location or if the whole chain has gone down hill. The place was a mess! Stuff was mis-​shelved or mis-​marked. The fitting room was a disaster! We had to move a mountain of clothing out just to set down our stuff. And the A/​C was broken — in Southern California.
That said, the staff was very helpful.

This department store is a three not sure why it is in this location it’s from an old Mervyns department store the area that it is in is very bland nothing around customer service is not great here I would have to say that this is one of not so good Kohls

This place is overly disorganized and has useless employees.
You can get Carter’s kids clothes cheaper at the actual Carter’s store.
You only get discounts if you get their credit card. Why the heck would I want to get their credit card when my APR is 11 points less on my MC & VA, their card starts at 14 points, what a scam.
Another reason to hate this place they have their employees harass you through Unilocal.Don’t go if you don’t want a headache.

its all about multiple coupons

if you want to look like everyone else in the world than this is your place… I do have to say this place seems to have a bigger store and less clutter than the other Kohls I have been to

I was in the area after having lunch with my family at Phở Century. Decided to come here and it was packed due to the deals they had going on.
We picked up a few things, even though it was busy they had all the cashiers working so it made it go very quickly.