Mintz Family Optometry

I have been coming here since I was a kid. This was my dad’s eye doctor. For years I saw the same doc, who wasn’t the warmest guy around, didn’t talk much, but he was quick, to the point, and I never had any issues. He retired 4 years ago and I have seen 3 other docs since; I only go in once a year.
The first of three was a very nice lady, very attentive and explained everything. She actually informed me that I was cross-​eyed and my eyes did not work together as a unit. She asked if I was a slow reader and explained that would be why I struggle and constantly lose my place — an issue I’ve had since childhood that no one diagnosed. I can also create double vision for myself which evidently is not normal. Didn’t have an issue with my prescription.
The following year I saw someone new. This guy ended up rediscovering the same issues, asking if I had been told that before… He also discovered that my eyes start out at a stronger prescription than they can actually handle. (I went to a diff eye doc one year and the same thing happened. I ended having to bring my glasses back for a weaker prescription, but no one explained why and didn’t act like it was something I should be considered about in the future.) I usually go in after work in the evening so he had me come in to test in the morning to see if it was fatigue issue. Same thing happened. My glasses were ordered and everything was fine.
The following year I saw yet another doc. She noticed my eyes didn’t work together, but there were no notes of my other issues in my chart. You’d think all those complications would be written down. I had to tell her about my testing out stronger than I can handle and she didn’t seem to take that into consideration. My script didn’t really change much, luckily, my glasses didn’t give me an issue that year.
This year I actually saw the same doc again and she examined me as if for the first time. I had to remind her, again, of all the issues my eyes have. I decided to go with contacts this year, of course they didn’t have any samples in my prescription so they had to be ordered, and I asked her if they would be significantly stronger than my current glasses. She said yes, but «we’ll just see how it goes.» She wanted to examine me with the contacts in. My left eye was blurry and continued to be so. She asked me questions and talked to me as if she hadn’t just seen me two weeks prior. She scheduled me to come back in a week and see how my trials are going. I am on day two and I am fighting to keep my eyes in focus. When I first put them in, they are fine. I’ve had them in less than 3 hours and my eyes are tired, I’m getting a headache, and I’m pretty sure my script is too strong. Now I’m probably going to have to wait another 2 weeks for new trials to come in because «mostly everyone is near-​sided, and that’s who the companies cater to;» I am far-​sided.
The staff is the same as it’s been since I was a kid, with the exception of one receptionist. They have always been friendly and helpful. The wait has grown significantly in the last few years despite the lobby always being empty, maybe one other patient will be waiting. Once I finally get called in to the exam room, I have been left waiting in there for 30 mins to an hour as of late.
Once I finally get these contacts corrected, I shall be looking for another optometrist.

I guess I’ll give this place a review since I’m sitting here 20 minutes past my appointment time waiting to be called in. Oh well, my insurance is paying for my visit and it’s pretty close to home. I really like the doctor here. She seems nice and patient enough to answer all my questions, and questions I have, and not always good ones, so I appreciate her putting up with my ignorance. There’s been a couple of lady receptionists last times I came. One is a really nice older lady and the other is a kind of… hmmm how do you say? Cold or kinda mean for lack of better words. It is now 30 minutes past my appointment time and not even a simple, «sorry for the wait» or «thank you for waiting». Nothing! just the sound of her sucking on hard candy like there’s no tomorrow. I’m still sitting here since I have nothing better to do, but this is freaking ridiculous. I am now waiting for the doctor to see me after one of the «eye nurses» or whatever they’re called called me in. She was really sweet, so I hate only giving them 3 stars, but delays and the receptionists are a big part of any doctor’s office experience. Kudos to the doctor though, she’s pretty awesome.

I have been coming here since I was very young… and have never had any problems.
Although the doctor has changed a couple times the office itself has never changed its awesome service. The staff is great and very helpful. They will sit there and help you pick out the frames you love and tell you about any specials the frame companies may be having to save you money. They have worked with all my vision insurance providers. (Had 3 different providers throughout the years)
They will answer any questions you may have about your exam, prescription, or glasses/​contacts. They always give me a call to let me know that my glasses have come in and that I can go pick them up. They even call me back when I forget to go get them.
*Note: they do have somewhat odd hours. They open later some days but stay late. This is convenient for those of you who work the typical 9 – 5. And then they open early other days but close early. I recommend calling and making an appointment always.

The office staff here is about as good as it gets. Friendly, helpful, informative, and ready to answer any question given. I’ve always been informed on the progress of my orders, including when the manufacturer caused a delay.
The eye doctors are also very pleasant and informative. They take the time to be sure I have the right contacts for my changing prescription, and address any concerns I have regarding my vision.
I definitely recommend, and am glad my primary care physician referred me here.

This is possibly my third or fourth annual visit to this eye care facility, so I feel I have given them an exceptional amount of time to step up and improve their services and customer service. They have not. Each time I have gone in for my examination and new eyeglass prescription, I have had excessive waiting, incorrect prescriptions on the lenses and absolutely NO customer service or follow through on behalf of the office.
Glasses this time were incorrect prescription twice. First time they stated it was the labs fault for not reading the instructions correctly, however it was written wrong for the lab. The second time, the lenses still were not correct, eye exam done again, a different prescription written and had to be sent back a third time. Each time the wait was approximately 2 — 3 weeks, and they DO NOT give you the courtesy of a phone call to say they have come in and are ready for pick up. In 4 years, they have NEVER called once to say your glasses have arrived, yet you have to pay for them in full up front.
I was UP-​SOLD on just about everything: lenses, frames, anti-​glare, progressive lenses, etc… yet, my final delivery of glasses/​prescription did not have everything they charged me for, but with NO refund at all offered or extended. When I inquired, they stated they base their charges on the original order, not what you get.
I ended up with frames I did not particularly want, but was told I had to go with this size for the progressive lens they suggested. I do not have progressive lenses in my final pair. Initial appointment was August 20^th, did not get my final pair of eyeglasses until November 5^th.
Do not suggest you using this eye office if you need your glasses quickly and correctly. VERY Unhappy with the excessive fees I was charged for something I did not get, poor customer service and carelessness with my overall eye prescription needs.