Stone Collection Inc

Stone Collections is the BEST place for all your home projects! excellent customer service. great prices! I can’t believe how some people are. I was there and a couple came to return some tile that they had purchased about 6 months ago. They told the owner that they were going to give them a living hell if they don’t take it back. Really! The owner was very nice and took everything back and gave them back all the money… Come on people «Really» 6 months after and all the boxes were open!
I will continue going there. Best place to go for home project and price!

Amateurs at best. their main installer was at another job for 5 of the seven days it took to finish my floor. Then they wasted so much material and charged me 1200 more for additional material. They are more worried about how many jobs rather then quality. I have about 5 tiles you can almost trip over. One is cracked and uneven grout lines. I contacted them and sent pictures and they promised and promised and after a couple months of B.S. I finally gave up. If I can come up with the money I will take them to court. I have like a half inch grout line by my tub. Bottom line they screwed me. Definetly lost a customer who is going to need a lot of upgrades in the future. Please don’t give these guys your business. Pay a little more for someone who keeps their word. I’m going to leave reviews wherever I can. Thanks for reading.

Love my new tile floors. These guys know what to do and how to do it. Definitely experts!

DO NOT GO TO THIS PLACE!!! since the beginning this place has been a hassle, when I first ordered two boxes of tile they brought me the wrong one, then I returned it and ask for the right one and it took two weeks to get it because they so called driver wasn’t available, I had to call every single to see if my tile came in. Second, I ordered one more box because I had ran out, they told me it be in on a Monday then after calling everyday I got it the following Friday, again because there driver fault, third, I ordered another box and then when they said it be in Tuesday August 25, 2015 early morning guaranteed and guess what after calling it wasn’t in, today I called and owner said it wasn’t in, then I decided to show up and guess what, it was there, she (owner) said its been here she just didn’t want to give it to me because she felt her daughter under charged me without realizing her daughter gave me credit for a bag of mortar i was returning (this was written on the invoice by daughter), I was way more than upset, I do not go on Unilocal to leave negative messages just good ones, but this place mad me really upset, if after you read this your not convinced this place, customer service is terrible, and liars and you still shop there then don’t say your should of gone with your gut. Honestly skip this place your better off going to Home Depot and paying an extra penny but have the piece of mind. I hope I have I saved someone from a bad experience.

My family and I moved from San Diego to Murrieta. We were unfamiliar with the area but were recommended to Stone Collection. I visited their show room and instantly fell in love with a tile similar to Carrera Bianco. Jose (Don Jose) gave me a quick lesson in floors and I felt at ease and confident with my choice. He was very caring and knew what he was talking about! His installer (Chava) and his brother were very professional and they did an AMAZING job!
EVERYONE who enters my home notices the tile and they absolutely love it!!! Most importantly my hubby and I love Stone Collection’s tile (AND PRICE) and their installer’s workmanship! I would recommend Stone Collection to EVERYONE who is looking for a great deal and beautiful tile. (Believe me I shopped around for over 3 months)!!!
100% satisfied!!!

Excellent customer service and great prices. We will definately be back for future projects. Highly recommend them!

Buyer Beware!!! My wife obtained a tile sample for a kitchen back-​splash. Together, we later visited the store to view tile selections, return the sample and obtain our deposit. The young gal who had previously assisted my wife rudely disputed with us that we had paid by check versus cash. Soon after sifting through the paperwork, she found the check. A few days later, after selecting the tile based upon the sample, we determined that the color scheme had slightly changed, significantly enough to be easily noticeable, for the stock tile. The dispute continued when the gal argued with my wife trying to convince her that the sample we had previously viewed and the tile to be purchased were identical, as if we did not know what we had examined. After much discussion, my wife was informed that if she took the purchased tile home for further evaluation, she could return it for a full refund if she decided that the different color scheme would not be acceptable. Thinking that by having several sheets of tile propped up in the kitchen my wife thought that a better evaluation could be made, as opposed to only viewing a single sample sheet. The full order was placed, only to be partially filled, due to errors. The remaining order was subsequently filled the next day. After deciding against the new color scheme a few days later, my wife tried to return the tile to find the young gal arguing with her about the previous arrangement and denied to refund the order. The young gal refused to engage her supervisor, ignoring my wife’s pleas. This encounter was one of the worst conflicts ever experienced by my wife. After strongly demanding for a discussion with a supervisor and refusing to leave the store, without a remedy, my wife finally settled for half a refund, which she was eventually given but not without much difficulty and unpleasantries. These folks are dishonest, unreliable and rude! As other reviewers have mentioned, carefully inspect your order to ensure that you obtained what you ordered, be aware that the order may not be complete and hope that a return is not required.

I should have written this review a while back, I went in to the show room wanting to get some granite at a good price, The girl there I cannot think of her name now was so nice showed us a piece, it was a little out of my budget, she’s showed me another one so similar that was my size, I picked it, she had installers at my house the next day, like I said I was on a budget, me not realizing I needed two pieces, The installers came and said you need a next your peace, all I could do was cry because I didn’t have the extra money, and had already torn up my linoleum, I went back into the store, and saw the same girl I believe she is the daughter in law, she was so kind she help me, she found me the exact same piece and gave it to me at such an amazing deal, wish I would’ve got her name, but doing renovations at my house, I lost track of so many, if I have to say I ever have to buy any more stone it will only be at this place. Thank you for helping me when I was in such desperate need. The ATILANOS from Ontario.

Stone collection has been by far the best tile store I have ever gone to. I had a huge project to complete on a such short time and they were able to get me my tile within 2 days when other shops told me a minimum of one week. I had all my materials delivered and I completed my kitchen counters, flooring, and outdoor patio on time. The service was amazing. I Must also add pricing was a big deal and they manage to meet my budget.

You need to né very careful with this store when your purchased products are pickuped by your contractor after you paid. I had been given inferior floor lining and ased my worker to pay more than agreed price for addtional boarders on the phone. I was told on the phone by J. That the price was 125 with shipping and i agreed onvthe phone, and i asked the worker to pay first. But by the time, the worker arrived to pick up 9 pieces of moldings. She changed the price to $ 146.91 without informing me. When i was told the next day, i called the store to talk to her. She was rude, and denied her original agreed price and hamg up on me. I called back amd ask for her again
I was toldvthat she was busy. I then asked to speak with the owner, and i was told that the owner is not there.
You needto né careful to deal with people in the store.

Had a great experience with stone collection, was helped by Alex once I walked in, he was very patient and respectful and gave me a great deal. Best part about it he even loaded my truck up, highly recommend to anyone. Great customer service! !

Best tile company I ever done business with, they beat everyone’s prices and can match any tile you bring to them. What’s most impressive about stone collection is there customer service

Update! — They are also unethical and dishonest! When I attempted to get this problem resolved, they claimed they had nothing to do with the installer! It was their installer! They claim they do not do installations! So, they sold me a counter and installation and then they threw their installer under the bus. Nice.

they carry tile IN STOCK — no custom ordering required like at all the other stores on 9^th! They carry installation supplies and tile murals as well. Its the ONLY place you need to go.