Custom Coach Auto Body, Inc.

The people at Custom Coach Auto Body were all very courteous, professional, and helpful. They clearly communicated the procedure, cost, and timeline — and everything was what they said it would be. I had to go there after a nasty sideswipe collision — my first collision in over 15 years — and they did a tremendous job repairing my vehicle. 5 stars all-​around. I highly recommend this place.

The recent ice storm had left my car with some body damage. The insurance company gave me several choices and I settled on Custom Coach due to proximity to my work. The work they did was good. It’s actually really good, like 4 or 5 star work. The reason this gets 3 stars is when I picked up the car, they told me they would be adding 3% to the bill because I wanted to pay by credit card. Debit too also would be an extra charge. On a four figure bill this is a non trivial addition. They preferred certified checks or cash and this was not communicated to me when I dropped off the car. In fact they handed me a paper that clearly said they accepted credit cards when first gave them the car. Being dropped off there, and needing a car to be a functional human being I had no choice to pay the 3% and it feels like the communication could have been better.