Public Storage

Very informative, personable, and helpful. I worked with Dei and Brandon today at this location. It was a smooth process to get me setup and ready to move my items in. I would definitely recommend the 63^rd and Market location to my friends and family.

I am a person who makes my mind up. .follows through and moves on with my day. .yesterday, this public storage facility help me accomplish my task and it was quick, easy, and to the point. .I would like to thank Ray for his assistance, he knew I was multi tasking and sort of in a rush.. Ray sped up the process while still informing me of all the details. .Good job Ray… thanks again. P. S I was on time for my 5 o’clock meeting.

Ray went above and beyond to make sure everything went smoothly for me

My property’s stay his facility was one of the worst experiences of my lifetime, and I am a senior citizen.
Within two weeks after I first moved in, my locker, and about twenty others in the facility, were robbed. The next month they were robbed again. The steel door was bent and access was gained, and valuables were taken. Of course they have a long contract skillfully drafted by lawyers, disclaiming any responsibility for negligence or misconduct in any way, so the only recourse is to file an insurance claim, and pay the deductible. They have one of the most onerous an punitive contracts I’ve ever seen, allowing them to escape liability for anything they do that might affect your safety or the safety of your property.
Then, after several months, the roof leaked and damaged much of my property. Again, the only resolution was an insurance claim, and another deductible payment.
Finally, the water in the unit from the roof leak attracted mice, and the droppings destroyed even more of my property. All in all, I think my property would have been safer if left in my back yard covered with a tarp. And after you add in the insurance deductibles, the price is not that great.

The people who helped us were very nice, helped us check in quickly and made the process very easy. The units appear to have good security with a fence that automatically locks after working hours and my unit is accessed from inside the building.
Also the price was great. $ 1 for the first month and cheaper than most places around afterwards.
I was there days after a very heavy rain storm that flooded center city Philadelphia, but the area around the storage building looked untouched.

The relief manager Mark was very helpful. Our stay was longer than expected but he was clear and explanatory until our issue was solved. The other relief managers Dacia and Marques were very friendly and dealt with a potentially frustrating environment professionally.

I used a unit here when I was deployed, price was higher than quoted, and two months into my deployment they wouldn’t accept a new credit card number when I changed mine and auctioned off my belongings

My stay here was a much shorter time, and a while back in the early 2000’s but it was much the same. A gated center, a required lock and insurance, $ 1 first month, and we stayed a total of 3 months there to load/​unload our things. I didn’t think about flooding back then, but it’s a good point from Raleigh. Customer service was fine when we signed up, but getting out proved to be more painstakingly long. It’s a ways out of the way for me now, so probably wouldn’t store here again, but there are better options that I’ve used around Philly since.

I got a storage unit here for the summer. Here are the problems:
1. The quoted price is only part of what you actually pay. There is minimum $ 9/​month «required» insurance which is not disclosed until you sign your lease. Then you have to buy a $ 15 lock for your unit, again not disclosed until you sign the lease.
2. The facility is built in the floodplain of Cobbs Creek. Thus, I would definitely advise against getting a unit on the first floor. But mine is on the third floor, so I’m fine, except,
3. There are only two elevators for the building. And often only one is working. So you often have to wait a long time for the elevator. Then when you get it, you often have to carry all your stuff by hand, because they only have a couple of hand trucks that are in high demand.
4. Finally, the maintenance on this place isn’t very good. I moved some stuff on Monday and there were shards of shattered glass all over the one working elevator. I returned on Wednesday and those shards of glass were still on the ground.