Bob Baker’s Golden Service

We highly recommend Bob Bob Baker’s Golden Service.
We’ve used Bob Baker’s over the years to fix occasional problems with our furnace or AC. They’ve always been prompt, and performed good work (One time the mechanic found a very minor fix and didn’t even charge me for the visit.) Recently, our 25 year old AC developed a freon leak, and it would have been expensive to find it, fix it, and recharge the system (over $ 100/​lb for the old freon), with a good likelihood that another leak could develop.
I contacted Bob Baker’s and scheduled someone to come out to provide me with an estimate, and as usual they gave me a window of time their technician would arrive. John Parker arrived at the very beginning of the appointment window. He took very extensive measurements and pictures of the furnace and duct work, as well as the location where the new exterior unit would be located, and the run in between. He then discussed with me issues related to the job, such as the need for a pump for the condensation line (which would be lower than the drain for the old unit), the various replacement options, their efficiency ratings, and how my old furnace would affect the efficiency. The next day, he emailed me with quotes for 4 different options (2 brands, 2 models each).
I contacted 4 or 5 other companies, and got call backs from 2. One called me back right away and scheduled an appointment. Their technician took just a few quick measurements and then was ready to go. I asked him to provide me with a few quotes for different makes and models. The next day he emailed me one quote. I responded asking for more, and he sent one more. The prices were cheaper than Bob Baker’s, but I was less impressed by the attention to detail (or lack thereof).
On Monday, With a party scheduled at our house the following Sunday, I didn’t want to risk not having AC, so I decided I didn’t have time to get any more quotes. I was waffling over whether to go cheap or go known quality. I called the other company to see when they could schedule the work, and the person wasn’t able to tell me at the moment, but off the top of her head said it would be the following week (after the party). I called Bob Baker’s and they said they could start on Wednesday morning. I opted for the best model they quoted to me. An hour later, they called me back to say they couldn’t get that model in time, and asked if I’d accept an upgrade to a better unit at no extra cost. Of course!
A team of three men arrived on time Wednesday morning, and immediately started laying down cardboard and blankets to protect the flooring and carpet. They were careful moving equipment through the yard and house, causing no damage. My wife and I stayed out of the way as they worked. They were polite and professional. Several hours later, they were finished. Our house was cooling, and it was a lot quieter outside compared to the 25 year old AC. There was no debris left behind, and they even swept the floors.
Overall, a great experience, and I’m sure we’ll continue to rely on Bob Baker’s in the future.

I had my entire HVAC system replaced yesterday by Bob Baker’s Golden Service and I couldn’t be happier with the entire process! The Project Manager who quoted the work, Jamie, was personally on-​site supervising. They showed up early, completed the job on time and were professional in every respect. The installation is a work of art. Masterfully done. Highly recommend Bob Baker’s Golden Service.