Enterprise Rent-A-Car

Love these guys who work at this location. Always personable and professional!!! The cars that I have rented have been clean and ready to roll! Service is fast and efficient. They even pick you up and drop you off! My preferred place for renting a vehicle!

Absoooooooolutely the worst ever. Hello, Unilocal,we need NEGATIVE STARS!!!
What makes it the worst you ask?
–the location (immediately off the ever busy 301 corridor right past the Shell Gas Station which unfortunately finds cars entering & exiting the Shell Gas Station while others try to enter & exit the rental car facility… Ummmm can you say that’s an accident waiting to happen)
–the lack of adequate parking (employees cars, rental cars, potential renter cars & many many more, ughhh classically a mess. No where to park, absolutely absurd)
–the poooooor service (it’s standing room ONLY inside. The space inside is very small & there are renters everywhere awaiting paperwork to be completed, cards to be processed, vehicles being checked out & in; gimme 20 feet please)
–the cryptic rental policies (great that you can rent with your debit card, but the hoops & hurdles one has to jump through to so so, please, $XXX.xx available prior to renting, current utility bill; what will that do if you wreck the vehicle? So why is it necessary?)
I’m soooooo over this place & the shenanigans!!!
We’ll never rent for here AGAIN & that’s a promise.

Where do I start. I reserved my car through my rewards program and scheduled 9:30am as my pick up time on 6÷19÷15. On the 17^th, I called to ensure someone would be able to pick me up in time for my reservation. I spoke with James who confirmed both my reservation and the fact that someone could pick me up at 9:30am. He asked that I call an hour in advance to ensure my pick up. On 6÷19÷15, I called to request my pick up and was told I would not be picked up until 10am/10:30am. This was a problem for me because I needed to be on the road by 10am. James and I went back and forth over the fact that he along with his company (since he represents them) set an expectation that they are unable to fulfill. During the conversation, James asked me what I wanted him to do. What? As an employee, you should be working to resolve the issue and you should at least one or two options to resolve the issue. James stated that he would get an estimated time and call me back. I look at the clock and 45 mins have passed without a phone call from James. I call Enterprise to find out James wrote down an 8 instead of a 2 when I provided my number. How you mistake an 8 for a 2 is beyond me. When it was all said an done, the driver did not pick me up until almost 10:30am.
When I finally arrived, I was told there were no vehicles available. Well, they could have told me that on the phone. In my conversation with James, I made the comment that if my vehicle is ready, someone should be able to pick me up in the rental. His response, «when a driver is available they will». Based on that comment, I assumed my rental was available. About 45 mins, I am driven to the Marlow Heights locations to pick up my rental. At this point its almost 12pm, and mind you I needed to get on the road by 10am.
On 6÷22÷15, I return the car only to be told I owe $ 73 because I picked the car up at 9:30am. What? First off, when I made the reservation, I made the pick up time for 9:30am. Once I made the reservation (i.e. the dates and the time), my points were used to cover the days and time of my rental. So it was very odd that they would tell me I owed $ 73, which I refused to pay. Not too mention, I didn’t pick the car up until almost 12pm because Enterprise never showed up until 10:30 am, they didn’t have a vehicle ready, and in order for me to rent a vehicle, I had to go to Marlow Heights.
I would avoid this unprofessional, unorganized, incompetent Enterprise at all costs as they are unable to meet the expectations they set for themselves, they are not honest, and they will attempt to rip you off if you allow them.
Rent from another location if you can!