Marlboro Auto Body

My new go to for auto body work. Mr. Bill was my liaison. They did a great job repairing my vehicle. They even found other items and repaired as well! Unexpected favor!!! Thank you Marlboro Auto Body!

As the manage of a local limousine company, we have unfortunate moments in our industry when our limousines need repair. We also have great client service with Mr. Sturgell and his team at Marlboro Auto Body. They never give us unreasonable expectations for the time it will take to fix the vehicle. They are quick to fit us in our schedule knowing that their repairs are important to the product we provide our clients. I have also used their services for my personal vehicle with no hiccups and they handle the insurance side of things efficiently. We would highly recommend this location for all your auto body repair needs.

I took my car here to get my side door painted and my husband received a phone call from a guy telling us that it would be an additional forty dollars because they didn’t realize they needed to paint the door handle. Are you serious? How do you not know you would need to paint the door handle of my car when you have to paint and fix the side panel. Thats obviously part of the side which was included in the estimate THEY gave us. To me, it was a way to get extra money out of us for nothing. I would never give this place any business. They lack good customer service skills and aren’t professional.

I took my Passat here after a large buck decided to cozy up with the side of my car on an evening drive home from work. He trotted off just fine, but the driver’s side of my car was not ok. There’s not a lot of choice around Upper Marlboro, and my insurance company recommended Marlboro Auto Body and explained they were the local place on their preferred vendor list. I got the car back about 2 weeks later with ~$ 3500 of work done, and before leaving the parking lot had to have them take it back in the garage to clear the MIL light and hunt for a light bulb that the car claimed was burned out (these 2 issues were not present when the car was dropped off). They gave me the car back, explained they couldn’t figure out which bulb the car was complaining about, and I drove off figuring I’d find it later. I realized quite soon that the driver’s side doors didn’t shut right, and there was too much wind noise coming in through these 2 doors they replaced. I found bubbles on the paint right above the wheel well on the fender. Discovered that the license plate light was out (and I knew they had loosened up the bumper during the painting process). I took the car back AGAIN and asked them to resolve these issues. They had the technician adjust the doors. I asked my contact man in the front of the shop if he had tried the doors himself anytime during this process. «No, but my technician assured me they are right this time.» Well, they are slightly better, but still not right. If you close the door sort of forcefully, you hear the window glass rattle inside, and the rear door creaks badly when you close it. There’s still more wind noise coming in the left side doors when compared with the other side that remains factory original. The bubbles under the paint turned out to be rust coming through from the wheel well — why didn’t they tell me about this before they painted it and ask me if I wanted to fix it, and bill me a few extra bucks for the additional labor? Now I’ll have to live with it forever as they refused to do anything about it now, claiming that I was lucky because they fixed the exact same problem on the quarter panel in the rear but that was covered by the insurance — I don’t know if that makes me feel better or worse… If you are still reading this, the bottom line is find someone else to take your car to. This place is a factory churning out repairs with poor quality control and a management style that is not customer centered, but instead focused solely on getting their check from the insurance company.

Robert Pulley has done outstanding work on my vehicles! Teamed up with Mike McKenzie — I cannot tell you how satisfied I have been with repairs to two Acuras, a MiniVan, and my SUV Toyota. My friends and colleagues have been satisfied with the quality of auto body repair. They will not take their cars to anyone else! My older Acura was repaired years ago by several body shops in Calvert County (yeah I know, teenage drivers). The work was sub par and did not hold up. Thankfully, Robert started from scratch and the car never looked better! Very pleased with the work of these two collision specialists!

I’ve had the unfortunate need to bring vehicles here on more than one occasion over the years. In every case, my insurance company (Nationwide) handled it all, and I’ve always been satisfied with the results.

If I could redo the entire situation I wouldn’t had taken my car here. But initially took the car there for some side body repair work due and also requested my side mirror be fixed. Well the did the side body work and when I asked about if the mirror was fixed they forgot about doing that work. Also, when drying the paint of the car because they place it in this heated room it may also dry some of your inside trim, which dries up the glue. The guy said he’ll fix it just bring it back later in the week. When I brought the car back to him he got an attitude about having to do the work. Also ripped off the inside trim to re-​glue it back on. I complained to him about it them the guy got load and said its not his responsibility to resolve it.
I won’t ever bring my car nor refer anyone to these jerks. Take your car some where else.