Nasa Federal Credit Union

ZERO was not an option so 1 star — Avoid! Stick with a real and respectable credit union like Navy Federal.
the same folks who work at the credit union must have also worked on the Challenger.
This place is the worst customer service and lack of common sense I have ever seen!

This bank is a joke. Applied for a credit card had to wait one week before I called in. I was told congratulations you are approved for a credit card with a 2000 limit. Waited few more days and called in again they told me they sent an email to a loan department so they can send the card. Couple days passed by I called again and I was told they can not send a credit card until I sign an electronic agreement. Received and agreement and signed it. Guess what? They asked for a proof of residency. I sent them utility bill right away. No response .I had to call them again. They told me they need to send an email to loan department. Couple days passed I got tired of calling I started chatting online. Received the answer they got a utility bill FINALLY, BUT WAIT THERE IS MORE, received a letter asking for DL, proof of income and 4506-​t IRS form for the last 4 years. Really??? for 2000 lousy limit???, get the … out here.
The lesson learned for readers was what? Waist of time, stress, awful customer service, false information and a hard inquiry for 2 years.
Thanks for reading

NASA may be able to put a craft into space, but their credit union appears to not be able to validate or confirm financial information that even the smallest institution seems to be able to handle.
I would suggest if they cannot find or confirm information themselves or via third party, they put more effort into finding resources that can. First time customer, and last time customer.
Really makes one stop and think.