Carle Foundation Hospital Level 1 Trauma Center

This place is a joke always has been, took my son in to the ER on ⁰⁶⁄₁₇ 15 in the evening cause he was choking six hours later still in the ER no doctor nurse was in once when I asked another nurse she said I will get his nurse 20 minutes later this excuse of a nurse comes in has no idea what she is talking about still no doctor, when doctor does arrive he comes in says well he’s sleeping he must be ok or he would not be able to sleep we will just send him home with some stupid things to follow, well guess what doc you were so wrong, I left that place you all call a hospital and went right down the street, that doctor ordered chest ex rays, right off, ordered up steroides and anti biotics right away, guess what what he was chocking on came up, then had to send him to Peoria to be extra safe he was ok, presence or provina what ever that hospital is right down the road that’s where to go notCARLE, my son would have died if I would have listened to them.

This hospital is top notch. My daughter was scheduled for surgery at 9:15am today. We were told to be here by 8a. By 8:05 we were already back to the room for pre-​op. By 9:30 they had her into surgery and by 11:15 she was out. 11:45 we were already up to the peds floor. Everyone here is so helpful. Hospital is very clean. Nurses, secretaries and of course the social workers are wonderful. Let’s not forget Dr Browne is phenomenal. We will most definitely be back here if we have any other issues.

Waiting time: less than 10 minutes (check website before arrival); excellent, friendly, competent staff. The room was like the arctic tundra. It was so ridiculously, uncomfortably cold.

By far the best ER experience I have ever had. The staff were (for the most part) very friendly, responsible, an knowledgeable. They let me know what to expect and how long I could expect to be there.
In an area where consumers have a choice on where to receive services, Carle has set the bar high.

I came into the ER while visiting Champaign from out of town.
As someone with a lot of family in the medical field and having had worked in an ER for 5 years I was evaluating my experience on many levels.
From registration, to treatment, to being discharged less than an hour elapsed. Fantastic!
The layout of the ER confused me at first til I realized that they separate it into two sections, one for actual Emergencies/​Traumas and one for lesser situations.
The equipment was dated from what I saw on the lesser side. It definitely needs an update.
Friendliness of the staff was hit or miss. The woman who registered/​discharged me was very friendly and professional. Her two other coworkers were less than professional, often whispering to each other and joking about patients they registered. This is NOT appropriate.
The PA (Physicians Assistant) who worked with me and treated me did a fantastic job and was very friendly. The Triage Nurse and other nursing staff seemed bored and didn’t seem to want to be there.
I also only spoke with the actual doctor for a whopping 5 seconds.
The 4 stars is for speed and quality of care. But I debated giving them 3 for awhile due to the lack of customer service and professionalism that I observed.
Carle hospital has a lot to do to improve their quality of care. Educating their staff on how to receive and address patients should be their top priority. Patients all want to feel that they are being taken seriously, no matter what their complaint and reason for being there is.

I have waited a few hours with chest pain here, but my last visit was perfectly fine.
I just needed a few stitches, and I got in and out in about 45 minutes. I think that the Emergency Room was just particularly slow that night.

The only level 1 trauma center around, so let’s hope medical liability insurance rates don’t get any higher lest they lose the medical professionals who make the level 1 designation possible. The hospital has comprehensive care and highly skilled nurses at this location, plus a wide variety of specialists, many at the adjacent professional building. I worked here for five years, so it’s hard to imagine my assessment doesn’t contain bias, but it has a good reputation.