Steak ‘n Shake

Server was good but the kitchen sucked. 20 min for a chicken melt and a chilli Mac. Last time I will go to this location.

Unlike many of the reviews that have been written about this Steak ‘n Shake, I have enjoyed all of my experiences here. Whether it is a late night run or just after a soccer game, I can confidently say this place is a fine eating establishment. I normally get the $ 5 cheeseburger, fries, and a side of honey mustard which has quickly become one of my favorite meals from any restaurant. But the biggest thing that makes this review go from 4 stars to 5 is the waitress we seem to always get, Doris. Every single time my friends and I have shown up while she is working, we have never been disappointed. So to sum this all up, I really enjoy this Steak ‘n Shake and can’t seem to understand why it has received so many poor reviews throughout the years.

I’m leaving a 1-​star review only because Unilocal won’t let me go with 0-​stars. I also cannot leave a review for the food due to us picking up & leaving before we could get a food order in due to the lack of organization in this place. The table of 6 sitting next to us mentioned they had been waiting for close to an hour, and 5 of the six were just about done with their food and one person was still waiting. We said forget it, and went next door to Cracker Barrel and got seated & our food very quickly.
It appears that the other reviews for this location are similar to what we experienced. Poor management, poor attitudes, and I can only imagine what goes on with the food preparation. Save your hard earned money and avoid this Steak ‘n Shake at all cost.

This place is sad. From the time we walked in until the time we left I witnessed so many things wrong the health board would shut them down. First a waiter eating a bag of potato chips on duty at the bar talking to 2 girls. Then the guys cooking the burgers starts talking to them. He puts on one of the girls sunglasses and continues to cook. Then he gives them back and plays with he key chains. Then cooks again. Never washing his hands and never wearing gloves. Then I see our waiter come out of the back eating food as he is getting our drinks, meanwhile no manager in site. Finally after about 20 mins the manager Lewis comes out of the back for just a bit to talk to a couple waitresses and drinking margaritas the night before. This place is a total joke!!!

First, the good news. The food was tasty. Every other part of the meal was a disaster. My burger was missing everything but meat and cheese. The cheese fries had no cheese and getting the attention of our server was nearly impossible. We tried talking to the manager but he was too busy talking with his friends.
In all it took nearly an hour to feed two adults and three kids. Most of it spent waiting.
This place could be good if the management got its act together.

:| It’s not that this place is specifically bad. I think Steak ‘n Shake is just not my style. The burgers are too floppy and sad and astoundingly greasy. Shakes are so sweet it hurts.

This place has wonderful servers who are friendly and ready to take their time helping every customer. Unfortunately, the management has a problem with scheduling enough employees to work. There is always just one trying to serve the whole floor every time I go there. And I’ve never once seen any of them get a break. Over worked employees… Its sad. This place needs some serious help.

We ate breakfast there yesterday and it was terrible. Got there. At 9:15 and they didn’t have any coffee made. Didn’t look like the floors had been cleaned from the night. Wasn’t many people there, but had to wait over 20 minutes for our food and then it wasn’t what we ordered. Usually don’t complain but…

This is a review on just their coffee.
The coffee is bad. It has been burnt both times I have visited in the early mornings, despite my hope that the first time was an isolated incident. They sell the ‘Seattle’s Best’ brand, which I would imagine is not inherently bad coffee, but something in their process is off, as it is not good coffee in my book: too burned and too bitter for how disappointingly not strong it is. Also, the coffee only comes in small cups. I wanted a 20 oz. jar of rocket fuel, but settled for 12 oz. of undrinkable ash.
Service was friendly and fairly fast. I could not bear to give this less than 2 stars based upon only reviewing one menu item, but if this was a coffeehouse serving this hot garbage, it would be a one star.