Walmart Supercenter

This review is specifically directed to the lack of competent management in the Automotive Center.
My mother arrived in the auto center to have her tires checked after the tire pressure warning alerted her on the way home from work. After being told it would take a half-​hour, 45 minutes later the guy who should have been working on her car, was still ringing up rude patrons who bring clothing and groceries to the automotive center and expect to be checked out. One woman had no automotive items, and claimed, ‘I don’t want to go up front. It’s too busy up there!’ So, she inconvenienced an entire department of 1 employee and patrons who have no other option of what department they receive service from. This cow of a woman could check out up front; where else can we get our cars serviced? In the Deli? The Pharmacy? Electronics? No! The auto center is THE ONLY PLACE where cars can be serviced-​and barely, according to their eff’ed up policy of checking everyone out! After contacting the manager twice, nothing was done to send a cashier so the gentleman could do his real job-​work on the automobiles! Thus, he continued to check people out. The management is ridiculous and this store is always short staffed. There is no common sense.

Even when the lines are back to the isles they don’t open more registers. Staff are usually friendly but management needs a lesson in customer service. Had to send my son to the parking lot to get a trolley since there were none inside and when I just politely told the cashier I found he was uninterested.

Sometimes when you show up first thing in the morning for auto work, you get right in and out. But not at Walmart Tires and Lube Plus in Urbana. With only one other person in front of me for an oil change (which I later found out took an HOUR AND A HALF from the time she arrived, since they didn’t open at the posted time!), I figured it wouldn’t take long since I was just getting my wheels balanced. Unfortunately, there was only 1 tech working, so I had to wait until the oil change was finished before they even started on mine! The price ended up being a couple bucks cheaper than most garages, but the wait totally negated that. Good thing I brought some reading material along and killed some time shopping for a couple items. Most garages take their sweet time on jobs but this was ridiculous!