Arrow Auto Glass

Very rude and impolite. I called them to replace my windshield yesterday and the sweet girl that answered the phone said a man would call me between 8−9am the next day. I had no idea when my appointment would end up being, so I had to cancel all my plans for the morning, since they said I had to be home for the procedure. I kept my cellphone with me the entire time, as I always do since I run a business off of that line, but by 9:30 AM there was no phone call, so I called them. I told the man the situation calmly but he said in an impatient tone that they did call me but I didn’t answer. I told him that I had my phone glued to me the whole time and there was no missed call. I asked why he didn’t call a second time and I asked why he didn’t leave a voicemail, if he did actually call. He kept repeating that I didn’t answer the phone when he called once and said I gave him the wrong number, which made no sense since it was the right number when he read it back to me. He then started to raise his voice and I told him I wouldn’t have business with someone who acted this way. Clearly they forgot to call me, since there was no missed call, no voicemail, no second call, and didn’t think they had the right number. I made the appointment with another company and don’t plan on using them again.