From 2÷23÷15 Due to an unhelpful customer service rep I had to come in to return box and modem because the rep claimed I could not my mother-in-law drop it off for me. I get here, and the employee at the Time Warner was super great, she help take some of the edge off from that incompetent CSR. She also informed me that anyone can drop the box off just not pick it up which would have been helpful considering I had a cross country move the next day could have just had the in-law drop it off