Value City Furniture

The worst. Three strikes you are out.
First piece ordered had dent. Returned.
Second piece had scratch. Returned.
Asked for third piece to be delivered. Not on truck.
Sitting here waiting for fourth piece which was supposed to be a first thing in am delivery this morning at 7am and haven’t heard anything. SPREAD THE WORD. HORRIBLE.

I will not be coming back to this store ever!!! It is so sad that they prejudge you when you walk in the door. Because I wasn’t in my best Sunday outfit I was basically told that the product they carry were more high end than not. Well you should have given us more credit than you did because you lost a big sale that would have covered outfitting an entire living room and possibly future sales. When the words «HIGH END» came out if your mouth it made you look foolish.

Had a great experience here. We were welcomed as soon as we walked in and had help picking our furniture. Bobby was great. Very friendly and not snobby like the other sales reps we encountered at art van and Gardner white. Our furniture took about 3 weeks for delivery but we were fully aware before purchase it would take that long. They delivered on the day they said, but the next morning we realized our recliner was broken. Called the store and they replaced it no problems!

Delivered broken garbage. Refuse/​refused (ongoing battle) to replace, will only «fix» but you can’t fix cracked chipped mdf. Also, added bonus of empty water bottles and half full popcorn bag in dresser when delivered. TV stand doors were 2 inches out of alignment. So far I’ve had to miss 2 days of work due to their shoddy delivery windows and they still need to pick up, «repair», and redeliver. I could have used the money from all of the missed work to get decent furniture. First time home owner– lesson learned. The bed they claim is the last one, which is why it can’t be replaced, is still available for sale online. When it is sat upon it slides a foot at least. Scratches up the floor, makes loud cracks, and dips in the middle. Basically the worst furniture experience ever, the least helpful or apologetic customer service, and after a month, $ 1300, and missed days of work income, I’m still sleeping on a mattress on the floor. Save yourself the hassle, spend the extra few hundred for better quality because shopping with this company will cost you in the long run.

I went to another location and got a couch, a lamp and a nice glass table. I then waited a week to get the lamp and couch. It was the day they said at the time they said witch was great. But the glass table was not available till 2 weeks out. I was ok with that. The day it was being delivered, they driver called me and so I left work early to get it. I get home and I get a call from the driver saying the table broke. Wow. I then called the company and they said it’s another week wait. I then asked if I can get the display model because I really liked the table. They said they would call me the same day with an answer. I never got a call from them. So I called the next day and again, they said they would call me that same day with an answer. No call. I called one more time and they said they would call me within 3 hours. No call. I finally got mad and said the hell with it. I went to the store and was going to take the table myself from the display. Well, the table was chipped and did not meet my standards. So they ordered a new one and it was supposed to get to the store for ME to pick it up after I already paid 100 bucks for it to be delivered to MY home two days later! I have been nothing but patient with this company. I went to the store to pick it up. Only to be told they were going to give me the floor display model when I said I did not want that one. OMG. So I talked to the manager on duty. She was ok. She saw that the new table was in a box and they did not even see it. I was just glad to get the damn table. The guy who helped me out loading it was cool. He gets 2 thumbs up for his hard effort. It was not either the managers or helpers fault. I would just like to see the company get their act together! I am looking for some bedroom end tables, and need the entire furniture for my sons room. I will not be coming back to this place. They do have nice things in the store. But don’t expect them to be at your home after you pay for the delivery any time soon. Oh yea, the manager gave me a king sized soft blanket for my troubles. So I guess that makes up for my months wait and hassle and missing work time and my 100 dollars «delivery» charge for them to send to my home when they made me pick it up… The one star is for the employees who were cool. The no starts is for the company they work for.