Cold Stone Creamery

Seriously how can they be out of waffle cones!!! And not even say hello to guests. No problem taking my money though. And the floors were dirty. A Monday at 2:45 pm.

This is my favorite ice cream place when my wife and I have our weekend cheat desserts. Our favorite to share is the coffee lovers only and today we had the truffle delight. Now this concoction is taking the chocolate flavor to another level. It has a deep chocolatey taste and has marshmallows and brownie pieces which made the treat even better. Of course you have to get the «gotta have it» size to split. $ 6.25 total and a $ 2 tip for the young lady that made our truffle delight. I will always come here for my ice cream fix.

Wait times in lines can be a bit long at times. The ice cream is a little sweet and creamy for my liking as I prefer BR but it is tasty when you have a sweet tooth. Service was good as well.

Ice cream! Who can say no to ice cream? It’s usually a struggle to decide whether to go healthy and grab Jamba Juice or indulge in a ‘like it’ or ‘love it’, since they’re right next door to each other. But ice cream every once in a while can’t hurt. They have all of their standard ice cream flavors and seasonal specials, like the dark chocolate peppermint that I had the other day which was deeeelicious. You can choose one of their Signature creations or make your own and customize it with as many options (as you’re willing to pay)! They also have pre-​made ice cream bars and cakes if you’re in a rush and need something for a quick party.
And if you put a tip in their jar, they’ll sing a one-​of-​a-​kind Cold Stone jingle for you!

I consider Cold Stone ice cream for people who don’t like ice cream. The actual ice cream tastes dry and flavorless. I need a big cup of water just to wash it down. Ice cream should be refreshing! The ice cream is just a holder for all of the candy and junk you can put in your ice cream. This is ice cream for people who prefer candy to ice cream. I’m not a fan. Save your money and just buy a candy bar from the store!

This location is awful.
I went in to pick up an anniversary cake, so I chose one from the freezer. They asked If I wanted anyone to write on it and I said yes. So when the «cake decorator in training» came back with it I asked to see it before she packed it up for me to take home. I figured writing letters on a cake wouldn’t be too hard to accomplish, but I might as well check. The lettering was uneven and it had smears of the red writing on it! ARE YOU KIDDDING ME?! Was she planning on telling me this at all. I had her go back and fix it and it looked worse after two attempts. I ended up being forced to buy a bigger size because there weren’t anymore small cakes available. Needless to say I took it home and decorated it myself.
Also picked up a waffle bowl because I like to snack on them as a treat. I specifically requested a new one because I saw that the girl still had the stuff out to make a new one. She instead grabbed one from the case and said she just made it and it was warm. I didn’t want to be annoying so I just took her word for it and had her pack it in the bag. I got home to crunch on my delicious treat and it was so underdone or stale to where I could bend it and it didn’t break. DISGUSTING. Mind you it didn’t touch any ice cream at all…
In addition, while I was waiting the ice cream maker was making a customer an order. She apparently didn’t have enough so she stuck the scooper straight back into the ice cream stock WITHOUT WASHING THE BLADES, leaving chocolate and goop of whatever she was making into it. I couldn’t believe the IGNORANCE. Someone could get a major allergic reaction to practices like this.
Two stars only because they had variation in the selection of cakes and the ice cream is good.

I was more excited then anyone when cold stone opened up again! I walk into the store and I feel like a kid again with all the candy and treats to choose from. Of course the ice cream is delicious however there is a couple of things that I have to voice. The costumer service sucks, they act like they are doing me a favor to give me what I want on my ice cream. I asked for a brownie and the worker didn’t mention it was extra which I believe is a big no no in costumer service! They were unorganized and it seemed they had no idea how to handle the 4 people in there establishment. Moral of the story I scream is good costumer service needs a lot of work.

Good creative stuff – sugar rush from hell!

‘stopped in today to work towards my Conehead Unilocal badge. ‘ordered the Peanut Butter Cup Perfection. The worker made it quickly and efficiently, and I devoured it likewise!
I liked my creation, and the price was right. Good job Cold Stone.

This place is a Cold Stone gone wrong.
Customer service skills are lacking to put it lightly.
I was helped by the big tall guy with the beaded bracelets and the hum drum who-​gives-​a-​shit attitude and not in a spunky fun way.
First, you rushed me immediately. I had just gotten there, I was excited, I was scoping out the great flavor concoctions on the picture on the wall. It was mesmerizing, how was I to choose… And then not a minute later, «What can I get you?!» barked at me.
Annoyed, I approach the ice cream case. I decide to go with what I know, since this guy is freaking out. The Mud Pie Mojo it is.
He carelessly whips it up and this is when I confirmed this guy gives zero shits. With his spatula he takes my ice cream concoction and slaps it in a Like It cup and it’s just hanging over the edge like a goddamn muffin top. The whole damn thing. Holy hell, what a mess. He didn’t try to fix it, he didn’t say anything to make any kind of sense of it, man, even a joke about how ridiculous it was could have saved the experience. But no. Not at this sad excuse for a Cold Stone.
I saw that someone else on Unilocal mentioned how melty the ice cream here is. I was nervous about going here because of that review and sure enough, that ice cream case is full of melty ice cream. You could see an unappetizing amount of liquid sitting in several of the tubs. I don’t know who’s in charge of making the ice cream but please, get it together.
All in all this place is not what I would expect from Cold Stone. Usually when you go to Cold Stone it’s a really fun experience and the customer service is outstanding and upbeat. Not here.

No complaints for the ice cream. The one star is more than enough for the customer service we received. So we went in at 9:30 today and and they closed at 10pm. When we walked in we got a blank stare from the guy, I said «hello» and got nothing in return! I ordered my ice cream and he said «ok». Then he mixed my ice cream. In the mean time 2 girls walked in and all three of the workers including this guy yelled «welcome and HI». Then when I paid for my order he handed me my receipt I said «thank you» and he just walked away! How Rude! I thought they might be mad because it was 30 minutes before close but the people that walked in after were greeted. I strongly believe the workers were being racist since we were not white! Not coming back again for this type of rude behavior…

This is my first time at Coldstone .Came today at 3:47pm. It’s not very busy. All the cakes are gone, so I got ice cream instead. Floor is clean, but tables and chairs have stains and dirty water marks. They play the music a little too loudly.
The reason it’s a 3 is because the ice cream creations are creative and tasty. The worker lady helped me choose my order, and I got my order of Coffer Lovers, done within 2.5 mins (and yes I timed it).
Ice cream is creamy, just it melts fast.

Coffee lovers and add a brownie! That’s the way to go. But this location is starting to draw seedy-​looking clientele. Nothing like eating ice cream on a Sunday next to a gangster with a 6 in long exposed Buck knife. Seriously, it’s ice cream.

Been needing a fix for a few months now. Finally found one here in Vac! So awesomely amazing and great. But they are limited in their choices of cream. Sinless Sweet Cream is a staple and they do not have it. Service was amazing as the server was honest in saying that their sugar free option was not well tasting. I go to Vac a lot and will definitely visit again.

If you’re a pumpkin flavor freak in the fall like me, you must try the «Pumpkin Pie in the Sky» creation… creamy pumpkin ice cream with graham cracker pie crust, whipped cream, and caramel. Ridiculously good! They even offer an ice cream pumpkin pie. Argh… stay away! I’m glad I’m not often near this side of town or my thighs would hate me.

Stopped here on a super hot afternoon driving home. The people working were nice enough and the flavors were standard Cold Stone. I thought it was strange that they were out of cones at 3 pm but since they make them in house it’s understandable that if they were busy they may run out.

I love cold stone, but they need to correct the hours they are open to not disappoint their customers.

I looove cold stone ice cream, but I was EXTREMELY disappointed when I saw the cake décor.

Vacaville California Cold Stone Creamery is back open! Same spot, new owners

Love their ice cream! I most always get the Coffee Lovers Only. Will for sure be back again!