Petersen Dean Roofing & Solar

Final thoughts (1÷1÷2016) — System is working great! As of this final review my electricity usage to date would cost me a total of $ 55 if I were to settle my bill with PG&E today. That’s not bad being that we have had a fair amount of cloud cover so far this winter so I’m not making a ton of electricity. We’ll see how the rest of the year goes once we get more sun and what my bill is come true up in Oct 2016. Very glad we installed solar and PetersenDean came through in the end. The installers were very professional and asked where I wanted a few things as they installed it.
Follow up review:
I was contacted by Petersen Dean the day after writing this review. They were quick to address the issue and called me on both a Saturday and Sunday to get things worked out (thanks Tom and others).
6 days after posting the orignal review the system was installed so it would be in before our new baby is due. Some minor changes were made to the orignal system due to having to switch the inverter that was going to be used. The change was due to the orignal being a non American made inverter (an ordering SNAFU at their warehouse) and PetersenDean only uses American made products, so I’m ok with that. The quality is as good or better than the one that was slated to be used so no harm.
A huge gesture by PetersenDean that I’d like to point out. Due to the last minute inverter switch there was a feature that could be added to the new inverter that I hadn’t known about till the morning of the install. Once I learned about the optional feature I contacted Tom and his guys brought the needed accessory out to the job site and it was added to the system. VERY impressed!
Mistakes happen, but it’s about how you step up and correct your mistakes and make things right. PetersenDean stepped up big time and fixed the problem and then some. Very happy with the end results and their customer service. Other businesses should take a lesson from PetersenDean.
Orignal Review:
This is a review for work that is in progress. As I write this we have yet to start install of my residential solar system but money has changed hands. I’m now committed to Petersen dean for an 18 pannel solar system. My first contact with them was when their sales rep came out and sat down to build a system for me. He was knowledgeable and very easy to work with. I had a positive outlook on this project but it didn’t take long for that to change. They looked to be very on top of the process and give their customers an online portal so that they can keep track of things. I was impressed.
After I signed the contract I was contacted the next day and thanked for choosing Petersen dean. I was told that in 2 weeks I would be contacted to set up my site survey. 3 weeks later I had to contact them to see what was going on and why I hadn’t been contacted. I got the impression they never passed my job on to the next stage, my project manager. Once I called them they responded in a few hours to set up my site survey a week later. So 4 weeks for what was listed to be done in 2 on their own time line.
Next the ball was dropped when I was called by my finance company and told my loan was closed due to not getting a price quote from Petersen dean for the job. Great! This is now a month or so from me signing with Petersen dean. Not a week or two. Once I pointed this out they had it fixed in a day and we were rolling again. Keep in mind this is the finance company they set me up with so this should be a smooth process.
We’re now up to permitting and ANOTHER screw up. We live in a small town and permits take about a week to be issued, so at 2 weeks I call the city building dept and check on the permit. It was finished 10 days ago and Petersen dean was advised it was ready to pick up that day. REALLY??? What is going on here Petersen dean? I contacted them but it looks as if they are moving their office now to West Sac and won’t respond till Monday (it’s Friday).
I have responded very quick when docs need to be signed with both Petersen dean and the finance company. I was trying to keep this process moving along and get away from PG&E to start saving money.
I’m about at the end of my rope and would cancel the job if they didn’t already get half the money for the job. Each person I’ve delt with has been very nice and quick to act but if it wasn’t for me things wouldn’t get passed from one person to the next. Spend less money on advertising and more one training your people Petersen dean.

I own a property management company with over 1200 homes in our portfolio. We replace and repair roofs almost every day. I have been doing this for 37 years and I can’t say enough great things about petersendean. They are one if not the best contractors we have ever hired. Prompt professional on time and very fair priced.
If you want the best hire petersendean

Very pleased with the work they did. Kept me on the loop with what was taking place. The only reason I didn’t give them 5 stars is what was going to be a 3 day job turned into a 4. Day 1 the ripped off the old roof. Day 2 half of our 2 story roof was done. Day 3 they finished the shingles. Day 4 was the gutters. When they re shingled the house they added really nice new vent for proper air flow and got rid of the eye sore worly bird things. Highly recommend.

Started process in April… So far Unhappy with our dates that keep getting pushed back. Also they are not communicating with us or the bank they used to finance us with.
4 appointments made so far.
7÷24− woke up to people sawing and hacking up my roof. But wait your not suppose to be here today. Yet again, bank and PD not communicating again. :/​
This is getting old.
I would advise against using their financing choice (Admirals bank) they are partly to blame. Here we are 8÷5÷14 and still no word from anyone. We are not going to initiate any further communications with either of them.
8÷12− Still having issues with the bank they referred (to busy for us). Still no solar.
Peak solar months will be over by the time it is installed. Not Cool!
8/19…no solar yet… no install date in sight. PD Said they would be calling the bank to correct issues in the numbers since they had to re run our credit due to time lapse.
9÷25÷14− We are finally up and running, wow that took a long time. The only person I am happy with is our rep and the man who came to check that the installation was done correctly. 2.5 stars would have been more sufficient for OUR experience.
There were times when we tried calling and leaving vm/​email messages with the office girl and never heard back at which point we had to get our rep involved, HE was very helpful in getting us the answers we needed… That’s about it.
3÷19÷15 STAY AWAY from admirals bank! PD uses them. We financed with them and now trying to refinance the house to the lower rate now available. Since these guys are on the lien our mortgage company is having issues refinancing because Admirals bank is not sending back the necessary paperwork in a timely manor. It has been almost two months now and still nothing!

PetersenDean did a great job on my solar project. The staff was friendly, helpful and hard working. Scott Glines was the company’s final inspector. He was AWESOME! So awesome in fact that I took the time to write a letter to Jim Petersen about Scott’s customer service. Scott’s customer service skills made PetersendDean a five star company! He took the time to visit with me about my solar system and explain the interworking’s of the system. Scott has a passion for his job that is not seen very often in today’s workforce. In my letter to Jim Petersen I explained he should do whatever it takes to keep a guy like Scott with the company. PetersenDean is a great company to take care of your solar needs!