Unilab Quest Diagnostics

The staff is fine and if you make an online appointment they will see you promptly. My issue is that they don’t follow the HIPAA guidelines of releasing lab information to the patient in the required 30 day window. It’s been over a month since my appointment and Quest still hasn’t sent me my results, even after me asking multiple times. This isn’t the first time it’s happened either. I think I might look to see what other lab services my insurance covers, because the customer service here is ridiculously slow and bad.

The first time I came here I was very disappointed, especially after reading the good reviews. The front desk clerk was not pleasant or friendly with the customers. I had to leave because apparently you need to make an appointment if you do not want to wait around all day. I made an appointment for the next day online and there was another lady at the front counter, who was clueless at what blood work I needed done.
However, I must say, the lady who took my blood made my experience that much better. She was VERY nice and sweet. She spoke with me the entire time and kept eye contact. Not to mention she spologized for the long wait (even though I had an appointment). Now that is customer service. This is the only reason they get three stars.

Very slow service!!! Long wait!!! Don’t ever come to this lab! I’ve waited for an hour just to drawn my blood.

It’s better than the one in Fairfield, that’s for sure. Not as ghetto or crowded, and the air conditioning actually works. The people that do work here are a little rude, but what can you expect when they’re facing patients who are not as smart and prepared.

I am here this morning for a pre-​employment drug screen at 9:15am. I arrive on time to check in and counter attendant states that drug screens do not start until 10am. I ask then why was I able to make a 9:15am appt? She gives me an apology but doesn’t give me a reason why their automated system is shit. So, despite making an appointment to avoid waiting… I sign in and have to wait. Ugh. Wtf !!

Close to home, nice staff, and was not kept waiting very long. Clean and efficient facility.

O feel like I am not here u know. Just a number. I feel like just a number.:c