Vail Valley Medical Center

Emergency room Dr rude (tall skinny brown haired guy) and SO unempathtic? Why us he an emergency room Dr??? He acts like he hates his job! Billing is awful just like all the other reviews state. They overcharge for Everything, my blood test was $ 350 and the last place I had the same test in my other State it was $ 200. For a «non profit» they are a big rip off. Be sure to double check your bill line by line.

I visited the VVMC urgent care in Gypsum and after misdiagnosing me (later I ended up in the Glenwood Springs Hospital with pneumonia) they sent me a bill for $ 1043 and denied my request to dispute the bill for misdiagnosis. Terrible experience. I would not recommend EVER using VVMC. If they get your diagnosis wrong (and chances are they will) they will still overcharge you and insist you pay the bill.

We have a vacation home here and have used the VVMC 3 times. The staff is professional, kind, efficient. We have never had a problem with billing other than one incident that was easily remedied.
May nobody need to go here, but if you do, know you are in the best of hands.

We were vacationing in Vail when I started to feel yuck! Thankfully, VVMC was able to fit me in same day. I thought they did a great job. They took care of me, they were easy to deal with, and they did a thorough job of reviewing my symptoms. However, when I got home I still felt yuck so I went to my doctor at home for the same thing. Here’s the problem … I am holding a bill from VVMC and a bill from my home doctor for identical services and yet VVMC is over 70% more expensive. YIKES!
I know insurance companies are often painted as the bad guys but hospitals /​doctors that overcharge for services can be just as damaging when it comes to expensive healthcare in this country. Beware and do your due diligence but VVMC is pricey compared to my hometown doctor.

The staff at Urgent Care was great. Billing is a nightmare. Amount billed was $ 986.35 to take a splinter out of my daughters heal. Our insurance paid most of it, but WOW!!! We were visiting from out of town. I checked my insurance online before we went. As you probably already know you get a doctor bill and a facility bill. The facility had no problems. The doctor for some reason had my old info. About 5 – 7 months later they finally googled my husband’s name and found our phone number. They billed us for SURGERY at Vail Valley Medical Center. I call my insurance company and was told we shouldn’t have been billed that way. I tried to tell that to billing, but they didn’t get it. So I asked for a manager. They were supposed to call me back. I didn’t get a call I got turned into collections!!! ARE YOU KIDDING ME???

This place should be shut down. I had a snowboarding accident. The doctors and nurses took good care of me. Couldn’t be more satisfied. The issue came in that these shysters decided not to work with my insurance for whatever reason. I am and Engineer at a great company, with world class insurance. They told me they lost the paperwork and their system crashed so they could not send the bill to insurance and work with them. After over a year of fighting that they needed to work with insurance they turned to another deceiving tactic. This is where it goes from shady, to what I classify as how is this legal! A shady lady called and said everything had been taken care of. I was not to worry about anything. I was elated. It wasn’t until a few years later that I find out this shyster of a collections lady decided to turn it into a collection agency. How is this practice legal!!! I have insurance. Work for a large engineering company. There is absolutely no call for this practice.

Please do yourself a favor and DO NOT GO HERE!!! You will get your bill months later and the amount will be ridiculous.

The doctors were very nice and were very experienced, so I felt completely safe. They gave me the best attention and recommended that I lay off certain foods and certain terrain because of my fractured tibia. They didn’t give me too much medicine — just the right amount I needed. They had very good visiting hours do my family could come and check on me. They definitely did a great job of driving from Beaver Creek so that I wouldn’t be in too much pain. This is the best hospital for urgent response and care for patients. Thank you, Vail Valley Medical Centre!

Awful awful. The first night I was at the hospital my nurse didn’t maintain my iv. My arm was completely on fire and I didn’t see her for another half hour after pushing the nurse call button. I guess she was busy with other patients. I guess they might be short staffed, but this was completely miserable. Also during hospitalization my bathroom wasn’t cleaned and I had to make my own bedding. It’s unfortunate that this is the only hospital in the valley. If I had to go somewhere else I would go to summit or Glenwood. Vail valley medical center is a terrible hospital. Not only do they charge you for services unrendered (check your bills thoroughly)…but the training of the staff seems minimal and the management is lacking. I called the human resource department and was treated very rudely and defensive. I believe I spoke with a Tanya. She was extremely unprofessional. I have to repeat my self. AWFUL!

I had to give it one star because none wouldn’t register. Other reviews complain about the billing and THEY ARE ALL TRUE! It cost us $ 762 just to walk through the doors! I’m told that is a «facility» charge and doesn’t include anything. My daughter received services for an ice skating fall. They performed 3 x-​rays and concluded that she had a buckle fracture. They didn’t have any children’s medication so they had to give her multiple doses of infant motrin. They didn’t have a child size brace so they gave us an adult brace. Apparently we got charged for 2 doctors because the Radiologist reads the X-​rays and then gives the information to another doctor to relay to us, the patient. Once home we had to then visit our own Orthopedic Surgeon to get a cast and an appropriate brace. I have been asking for a bill and they’ve been sending it to the wrong address. The bill was almost $ 1400! That doesn’t include the actual «care» from our own surgeon at home. I’ve called the hospital they tell me to talk to the insurance, billing says talk to the hospital. Hospital says they don’t negotiate at all. Turns out I would have been better off to pay cash and not go through my insurance! I’m told their CFO Charlie Creveling has instructed them NOT to negotiate bills with anyone! Essentially you go to the hospital and you’re at their mercy! Please think twice before going there and DEFINITELY find out the cost up front! This hospital obviously takes advantage of your emergency!

With the cost of medical treatment going through the roof this place is the top of the heap. Went in felling kind down, anyway the test started. Somehow I was tested for lime disease. Well I never said it was OK to run a test that was not covered by my insurance and cost almost $ 700. After checking with other medical practices that test should never have cost that much, more like $ 100.00 Turns out they shipped the results out to another lad that charges a certain fee, when it come back they mark it up.
Lime from what I have been told is an in easy house test. When I presented my concerns I was told it didn’t matter and that I still owed the money. I never approved the test nor the cost of the treatment. Not fair.
Take care in who you use in Vail for your health care. Allmost of the doctors are under the same umbrella in the Vail Valley, very few are still under their own practice.
The only thing I can say good about the place is the people who where working seemed very nice and concerned for my health.

Doctors are great! Billing– Different Story. They will charge you and overcharge you and then not negotiate.
Make sure to get charges up front and negotiate at the time of service.

If I could give negative stars, I would. We absolutely LOVED the nurses and doctors, but their billing department is a different story. My son was born this last September and at the time, the machine the hospital uses to test infants hearing was broken. No big deal, right? WRONG!!! We were told that we HAD to bring our son back when the machine was fixed, but we were insured that it wouldn’t be a big deal as they weren’t going to charge us for it. Several weeks later, we got a call from the OB department informing us that the machine was repaired and to come in when we could. We arrived at the hospital where a receptionist administered the test and we are gone in 3 minutes. About 8 weeks later I get a bill from VVMC for $ 402. I call the hospital to see what it was for, they tell me that AETNA denied the claim. So I call my insurance company. Because the hearing test was performed AFTER our hospital pay, it was considered «experimental, «and therefore, they would not cover it. I called VVMC back on December 26, 2013. I told them the ENTIRE story again and they told me to send an email to their «review committee,» and I would hear from them in about 30 days. 4 months later, no word from the aforementioned committee. Instead, I get a letter from their billing department, threatening to turn us over to collections. At this point, I am extremely frustrated. I contacted the hospital AGAIN, and AGAIN, they direct me to their «review committee. » I inform them that I had done so 4 months prior and THEY NEVER HAD RECORD OF MY EMAIL!!! Fortunately, gmail has my back. I forward the email I sent in December along with the response I received confirming that they had gotten it. A week later, I receive the following email from the Clinical Coordinator of the OB department;
«I am the Clinical Coordinator for the OB Dept here at VVMC. Your question regarding the Hearing Test charge for your son was sent my way for review. This charge is correct. All newborns are required by the state to have a hearing test done during their hospital stay or shortly thereafter. This would normally have been a charge listed on your newborn’s hospital bill but due to equipment failure, you needed to bring your son back in to have the test done and thus received a separate bill. First of all, thank you for doing this. I know that as new parents it can be difficult to even leave the house, so we appreciate your willingness and understanding of the extenuating circumstances. The charge of $ 402.65 is correct. I know that this seems high but this is a standard charge and is comparable to all other Colorado hospitals. Often the test takes longer and requires more staff time. It sounds like your son’s did not. However, the charge is the same for all patients. Also, there is time accrued by staff for documentation and submitting data to the state as well as your pediatrician of choice to allow for any further follow up as needed. Truly though the reason for what seems to be a high charge is the cost of the equipment. Although it does not appear very high tech, obviously the fact that a machine can accurately test a newborn’s hearing within a 3 minute timeframe (as in the case of your son) proves that it has high value. Therefore, much of the charge is to recoup moneys spent on the equipment, including repairs and any upgrades and replacements over time».
I realize that $ 402 isn’t THAT much money. HOWEVER, with the amount of money that these CROOKS have already EMBEZZLED out of me and my insurance company you would think they would at least offer me a reduced rate, right? NOPE!!!
If you are ever injured, or are considering having a baby in the Vail valley, do yourself a favor and drive to Glenwood.

Went to urgent care while here on vacay. Everyone was nice and helpful, and we got an appointment for later that day. Pleased with the level of service.

Well, on my first trip to Vail with my (now) ex-​boyfriend I managed to dislocate my elbow out on Blue Sky Bowl, which meant I had to be transported by sled by ski patrol down the back bowl of the mountain, up the back of the front side and then down again to get out to get medical attention. It hurt like a… well, exactly as you’d expect.
When I got there they took my information and had me in a hospital bed in no time. But then they made me wait almost 45 minutes for an x-​ray with no pain medication! It hurt SOOOO BADLY at this point I was pretty much crying. Luckily, once they got my x-​ray it only took less than 20 minutes for the technician to see I had dislocated my elbow and for the doctor to come in and let me know I needed to have it popped back in. Not fun, and pretty much an end to my vacation. Luckily, they gave me plenty of pain killers to walk out of there with.
Painfully expensive bill afterwards though… urgh.