Enterprise Rent-A-Car

Used this location to drop of my rental. The entire office staff was hard working and fast. Got dropped off at the dealership within five min of pulling in to drop my rental off. Great place.

Eli D.
Not sure about the location of the enterprise that serviced us, as my wife made the arrangements to take care of my car at the car body shop after someone dented my car.
Let me just summarize up front that I think enterprise should change their motto to «well leave you stranded» as opposed to the «well pick you up».
Perhaps it was just my unlucky day, but it seems like these businesses will help prolong your misfortune with the second class treatment that I received.
I must confess it started out like any other day, but my nightmare began with an officer pulling me over for talking on my cell phone with my wife trying to juggle the day to day of getting to my sons soccer game, it was his 4^th one and I had not had an opportunity to attend any with my working schedule.
Anyways…
The plan was to get the car fixed while I was away and have it ready when I returned, well naturally the repairs ran late and enterprise told my wife that it was not an issue having her husband (whose car was being repaired) drive the rental due to the additional time that it would take.
Now it gets interesting…
I was pulled over on this particular day and discovered that I had an unpaid speeding ticket in Nevada and I was promptly arrested in my enterprise rental car and impounded until I paid the fine. After a wonderful few hours (seemed like an eternity), I was released to go and get the rental car back. Now it turns out that the clerk at the Walker towing company (hell for lack of a better name) was bent on ensuring that only the registered driver (my wife) could pick up the impounded car or get permission from enterprise (well pick you… right) to release the car. Simple right, should have been. While my wife was paying for the towing, I was asking enterprise to release the car so I could drive home (4 hours to go). Now I understood that the clerk was doing her best to keep the car impounded so that additional «storage» fees could be collected by her boss who undoubtedly trained her well. But when enterprise who verbally said that it was no issue if the husband were to drive the car — refused to let me pick it up. This is where good people go bad, straws break camels backs butts are hurt.
So now my phone is at 2% (the iphone charging service at the CCDC was not very accommodating) and the phone dies and the clerk decides to let me know that her phone is not for public use and that I needed to find a public phone. Now I know grown men aren’t supposed to cry, but I had no choice. So I went over to the neighbouring business and the owner was gracious enough to charge my phone and get me to the bus stop to get back to las vegas and buy a greyhound ticket to get home.
Incidentally, while I was at Walker towing in Henderson, I asked to get my personal belongings from the vehicle (keys to my home, phone charger and coat), but the nice lady refused to allow any of the contents to be released. And while I was certain that the day would brighten up and get back in the rental car to go get my car from the body shop, that reality was not to be.
This all transpired on a Friday, by Sunday as I’m heading back to work, I spent three hours trying to get a nice lady to convince enterprise to release my personal belongings (keys specifically) so I could enter my house and get ready for work, but to no avail. I even called the towing company and pleaded too have my keys released, but of course policy is policy.
So the next time you go to rent a car, do me a favor and dont support enterprise! Or make sure you get it in writing, as opposed to a verbal promise that «the husband» can also drive the car!
Thanks enterprise for leaving me stranded in too many ways to want to remember.
To make a long story longer, I still haven’t received my keys, coat, phone charger, battery charger and whatever else I cant remember having… Im really trying to forget.

I called to verify what my insurance covered. They told me what kind of car they had. After giving them my claim number to make sure it would cover the sports car they were offering I was assured I was covered. I showed up and they tell me I would have to pay extra. After asking to speak to guy that assured me I was covered all I got was sorry he is new! They didn’t even try and work with me. I was so upset as my drive was not 5 minutes away. Go elsewhere what happened to making the customer happy especially when they mess up!

Office seems really unorganized. 10 people waiting, most with reservations but no cars? Be prepared to wait.
Counter staff are friendly but I would rather have my reserved car ready than numerous smiling apologizes.
Anytime I hear from the management of a less that great review, they earn an extra star for follow-​up. In fact, had they not been short on cars, they would have earned 5 stars! Good management Enterprise.

I was having my car repaired at Caliber Auto Repair. The shop called Enterprise for a pick up and in no time, I was picked up and taken to Enterprise and was given a nice Toyota Camry that turned out to be very roomy. After I was shown how to move the seat back all was good.
In all great service and cars!

Most of these guys who work here are nice and helpful, but they don’t have enough people helping. Long wait times. Two stars for that
But my card was charged three times the amount it was supposed to be. I had to call three times and visit the location once. Was a huge hassle, but they said its fixed, just waiting for it to show in my bank.

This review is for our rental agent, BREE. Rented back in December, 2015, just before Christmas.
Bree was simply amazing! We were very fortunate to have her. I mention this because when you rent a car, you basically wait for the next available agent — it could be anyone, we just happen to have Bree. In addition, one thing I should point out is this: We actually did not want to use Enterprise. We’ve used them in the past and their service had gone down… way down. The arrogance of some of their employees speaks volumes. Bree deserves a full five stars for this review, but the company’s repeated «ok» service in the past is what had me give them four; I would even say 3 ½ stars. So to have her as our rental agent made all the difference; we will now reconsider using Enterprise again. But only if she is there. Stay tuned, I’ll get back to this in a moment…
Our car was rear-​ended, so the person’s insurance co. had a deal with Enterprise. We pushed for them to let us use AVIS, which they approved. However, AVIS was so busy, they ran out of cars till the late afternoon and we needed one immediately. So back to Enterprise, and boy were we hesitant to set foot in there.
We arrive at their Magic Mountain Parkway location, next door to Dapper Dan’s Car Wash, and after the initial pre-​process of things, we now get Bree to assist us. From start to finish, she was friendly, professional, down-​to-​earth, and simply amazing at her job. We actually told her we didn’t want Enterprise, but now that we were there and she was our agent, we’d consider using this company again. Then, the following happens…
When we returned the car, we were told Bree was no longer at Enterprise. We found out she was transferred to their Soledad Canyon location, which is much smaller. Note: We once reserved a certain class car at this very location (Soledad Cyn). We arrived to find the car was not available. No upgrades either. This was after reserving the car in advance. We left with no car rental, which was a big wast of time.
In the end, now that we know Bree is at this location, this will at least be a great incentive for us to use Enterprise again. In fact, because they moved her from one location to the other, I would actually take it a step further by making sure to check if she is still there before I make a reservation. And if she is, I would certainly recommend Enterprise.
Their service in the past hasn’t been anything to write home about, it’s been mediocre. So again, I am only recommending Enterprise because of BREE. She is truly amazing at her job and she genuinely cares for the customer. She’s a five star agent at a 3 ½ star company.

Rented here because I needed a car for a long drive for work and I didn’t have the option to get a car from an airport from National.
Rented a full size suburban.
Car was clean on the outside but filthy on the inside. Came with ⁵⁄₈ of a tank of gas so right off the bat I needed to fill up. Car smelled like smoke but to their credit, they offered to change the car. I just let the car air out for awhile. Seemed like the car could have used an alignment or a wheel balance. Something seemed off on the drive.
Took some time to get service on the pick up but not too back. Drop off seem to take some time. Not sure why they car lacking in the remote service tools that hertz and national have at the airports. Who waits in line anymore for rental drop offs.
Take always for Enterprise.
Clean the inside of the cars, fill them up with gas, invest in the remote tools so customers can just drop the car off and please air out the cars that smell like smoke.

Best location best staff. The employees here are so nice so friendly and make you laugh even when you have a sad situation needing a rental car. I highly recommend this location.

Needed a car for a few days and Jason and Matt were extremely helpful! They are very personable and a pleasure to work with! Thank you so much for your help, and because of them, I will be back! Thanks guys! You were awesome! :)

The representative crossed out my name on the contract declining services without my consent and turned what was supposed to be an under $ 65 rental into over $ 200.
On top of this he lied about my insurances’ ability to cover any car rental at all and charges me for insurance. My insurance confirmed that the representative lied about my personal insurance being able to cover any vehicle I wanted.
While the manager reversed most of the charges I had to hold the car an extra day so that I could get it fixed and he still wanted to argue with me about insurance.
The fact that they still charged me for the extra day and that I had to go through this in the first place is unacceptable.

This was my first time renting from this location and they had excellent customer service. They went up and above to accommodate my needs while my car was being repaired.

I book a mini van for my trip to Mammoth California unfortunately when I arrive to enterprises my minivan was not in condition to be rented out as the staff indicated I was very upset, I was going to leave after 3 hours to Mammoth but quickly the supervisor Stacy took care of the problem and she did upgrade me to Dodge Durango SUV and gave me about 25% discount on my original booking price also a half tank of gas so I was happy and impressed with the service I will definitely recommend enterprises to a friend and relative

This is the second time (2 out of 2) that we have made a reservation at enterprise in this location and they have failed to pick us up. This company used to pride itself on customer service and that has not been our experience.

Do not depend on these folks. They took our reservation but did not have a car available when we came to pick it up. They told us to call in an hour. At that time they didn’t know if they would get a car. When I called to make sure they did not process the $ 300 deposit we had left, they said to call again at 5:00 to see if they got one in. Since we had to be in San Diego by 6.00, that wasn’t an option. This indicates poor management, poor customer service, and/​or a poor records system. Needless to say I will never turn to Enterprise for my vacation plans.

Each time I use this location I get nothing but A+ service. Very professional staff. They get me in and out in 5 min. They pick me up on time and dropped me back promptly.

This last time I was helped by Bree mojica and what a treat this was… Their customer service hasn’t changed at all they are still the Best at it!!! They are all very professional here and they all really like their jobs. They are fast, efficient and willing to please. I rented a car and it was not that great for me since I am 5’2″ and the seats hurt. So Bree switched me to another car and just after she washed it my favorite car came in. I told her it was my favorite car and she switched me into it. I could not believe it but she said we want our customers to be happy so if we can do something for them that they want we will do it. This place is Always clean and people that work there look like professionals from Wall Street. Bree was so wonderful and I really thank Enterprise for hiring her and all the other staff. I highly recommend this one you will not regret ever renting a car from them.

This location is pretty efficient. Check in, pick a car, check out. I’ve never had an issue returning the car and their service is pretty friendly. They don’t have luxury cars as often as I would like, may need to reserve in advanced. Also, left my garage clicker in the rental once and came back immediately getting dropped of at the car shop to pick up my car, but the car was already rented out. They said they would call to update me on the clicker, but never did. I would have been more impressed with them going out of their way.

I have been renting from Enterprise for 20 years and the Santa Clarita location has a wonderful cast of employees!!! They go above and beyond the call of duty.

Needed a car and they hooked it up. Wasn’t impressed with the Chevy Sonic (crap) or the fact that it wasn’t washed or that it came with ¹⁄₈ tank of gas, or that the wiper fluid reservoir was empty. Other than that, the guy who hooked me up was pretty cool.
I didn’t like the car but the service is good.